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Halo Reviews

4.2 Rating 6,341 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 2nd May 2024

Halo 5 star review on 11th March 2024

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Halo 5 star review on 1st January 2024

Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be good and convenient for the gym to stay open till 9.30 /10.00 pre covid hours as many people would like to do a work out after a shift and closing at 9 is to early especially as it’s a high price per month”

(Leominster Leisure Centre) - Posted 9 months ago

“The centre is dirty in pool , changing rooms and ladies toilet. The walls in the cubicles could do with a deep clean,”

(Bridgend Life) - Posted 9 months ago

Hi Michelle Thank you for your feedback. We are continually looking to improve our service and we will take your feedback on board to make changes where needed. Halo Team

Posted 9 months ago

“No showers working for weeks”

(Ynysawdre Swimming Pool) - Posted 9 months ago

HI , Thank you for your continued patience with this ongoing issue . We hope to have this resolved in the coming week.

Posted 9 months ago

“The gym equipment is very poor screens dont work ,its all looking very tired”

(Leominster) - Posted 9 months ago

“The equipment was not good enough for the price complete shambolic place. but the staff are good and helpfull”

(Hereford LP) - Posted 9 months ago

Thank you so much for taking the time to let us know about your experience with Halo. We are sorry to hear that the equipment was not up to your expectations and that the overall place was a bit of a shambles. We appreciate your honest feedback and would like to make things better. Can you please provide us more details about the equipment that did not meet your expectations, and also elaborate on what could we do to make our place better? We would be really grateful if you could share this with us. Once again, thank you for your feedback!

Posted 9 months ago

“Showers been out of order for 6 weeks or more. Very poor”

(Ynysawdre) - Posted 10 months ago

Thank you for your comments. It is really appreciated. We have a technical issue with showers which we are working tirelessly to try and fix the issue. It is not a quick solve and our technical team have been working long hours to fix the issue. Once they are back up and running we will notify users. Thank you for your patience during this time. Kind regards Ynysawdre Staffing Team

Posted 10 months ago

“The gated entrance is super annoying.”

(Hereford LP) - Posted 10 months ago

Thank you for taking the time to provide feedback on your experience with Halo. We appreciate your input! We apologize for the inconvenience caused from the gated entrance. We want to ensure our customers have the best experience possible and would love to get your thoughts on how we can improve. What else can we do to make the entrance experience better for you?

Posted 10 months ago

Hi, please pop to reception and we can see how we can make your entry run smoother. Thank you for bringing this to our attention. Halo.

Posted 10 months ago

“My star rating would be significantly higher if it was not for the lack of basic hygiene and cleanliness of certain parts of the facilities. Firstly the positives: The gym team are brilliant. exceptionally friendly and welcoming and available to ask for help and advice. The gym manager, Nathan is approachable and responsive to requests and ensures that gym equipment is maintained with regular replacement of worn pads etc. On the whole, the gym itself is kept clean, but some areas need closer attention to detail, in particular, the wide shelving by the windows, which although difficult to access can get dusty and accumulates litter. Some gym equipment needs deep cleaning to remove accumulated dust through high usage. The main issue I encounter as a 5 X a week user of the gym is the inadequate and infrequent cleaning of the men's changing/locker room and in particular the showers which I can assure you are not cleaned properly every day. An example of this is when I saw, on one occasion a used plaster - which was on the drain of the shower floor for 3 consecutive days. It is not unusual to see the same dirt on the shower floor and walls for several days running. The single sink is not cleaned thoroughly daily as I see the same staining from prior usage, again for several days running. The shower area will often have a very unpleasant smell from lack of cleaning and high usage. The cubical walls are often filthy with the same dirt and body hair stuck on the shower walls, again for several days The gym lockers are not cleaned. Some areas of the locker room floor under the benches are thick with dust and the whole area is in desperate need of a deep clean and investment in regular cleaning. These simple changes will make a significant positive difference to the gym. Lastly, removing the blue paper towel dispensers - for whatever reason will not encourage users to wipe down equipment after they have finished a workout. They are not refilled often enough as it is as they are often empty. Take the positives, celebrate them but please see to the criticisms - they are an easy fix for happier gym users.”

(Bridgend Life) - Posted 10 months ago

Hi Thank you for your feedback. We are continually looking to improve our service and we will take your feedback and criticisms on board to make changes where needed. Halo Team

Posted 10 months ago

“Many machines are broken. Floors muddy in the gym. Disgusting bathrooms. Lockers broken. Showers smell of urine and often do not work. Floors dirty in changing room. Would not want to take my shoes off.”

(Hereford LP) - Posted 10 months ago

Hello and thank you for your review. Thanks for bringing this to our attention, We have a specific cleaning rota in the gym and if this is not meeting customer satisfaction then we will review this. Kind regards.

Posted 10 months ago

“Always a queue when waiting to scan in. Either not enough staff or staff are all dealing with the same problem or talking to each other instead of making an effort to assist customers waiting. The last 3/4 times I have taken my children swimming I have received an email stating I must pay for their job attendance, even though we always attended and never received a response back via email when questioning it. Always had to go in and request a receptionist to take the debt off my account. Changing facilities are poor, puddles of water in the family changing rooms which are too small. Toilets don’t appear clean. 45 minutes in the pool is not enough at all. Kids are always upset at how short it is. Should be at least an hour. Also gym equipment has taken months to fix, nothing is ever cleaned properly and kit is just lying around causing hazards. Seriously considering cancelling my membership at Halo, especially since the price has increased twice in two years when the standards have dropped!”

(Bridgend Life) - Posted 10 months ago

Hi Thank you for your feedback. We are continually looking to improve our service and we will take your feedback on board to make changes where needed. Halo Team

Posted 10 months ago

“My main interest at this moment is the pool area. If it the last three weeks the bottom of the pool has been littered with what looks to be foliage debris. I am surprised it has been allowed to remain so long. It is a substantial amount. Monday 5/5/23 the water was very “milky”. Tuesday 7/6/23 the water was disgusting. I got out after 15 minutes because I could no longer “unsee” all the human detritus floating at all levels of the water. It looked like somebody had mangled a jellyfish into tiny pieces snd quite frankly, I do NOT want that in my mouth.”

(Highworth) - Posted 10 months ago

HI Thank you for taking the time to give us a score and feed back on the pool. We regularly remove the algae that grows in the pool. This is harmless but can be unsightly created due to the bright warm environment. We will try harder to keep this at bay Regards Halo Team

Posted 10 months ago

“Very standard gym with basic equipment, always very clean. Pointless having the booking in system as it makes it a painful experience everyday when going to the gym, especially when it’s never at full capacity.”

(Hereford LP) - Posted 10 months ago

Thank you for your review. I am glad you are happy with the gym. Please note we are due a refit which should take our gym from basic to the next level. Please see our reception team regarding your booking and we can look into more detail why this is happening for you. Kind regards Halo.

Posted 10 months ago

“The changing rooms don't have any private shower areas for people with out kids and not enough for people with kids. The changing rooms are often dirty. When I go for a swim for fitness session I am uncomfortable with having to walk past all of the staring parents that are there for their kids swim lessons. This place could do with a total revamp, new leisure pool with more slides that don't look like they are about to fall apart. Seating are around the kids pool for parents to watch. Look at the LC2 in Seansea, Cardiff International pool and gym or Alton Tower water park which is not massive but has everything needed for a fun day atbthe pool these places are amazing!”

(Hereford LP) - Posted 11 months ago

Hi, Thank you for taking the time to leave a review. We offer five private showers in the building for customer use two which are designed for families but not restricted to single person use. In regards to staring parents id like to imagine they are concentrating on getting children ready for lessons and not staring at you, If you ever feel uncomfortable please let a member of the team know so we can deal with the incident immediately. The places you have suggested look amazing, With Halo being a registered charity its difficult for us to put in as much money as the likes of Alton towers and Cardiff international but i do feel our slide has provided years of fun and can reassure you that the slide is safe. Thank you again for your review. We value all our members at Halo and their comments. Kind regards Halo.

Posted 11 months ago

“Pool facilities are all good, but however the gym is subpar, quite frankly it lacks everything. Comparing homleigh park to henley bank/brockworth its a real shame the standard isnt as good, no free bench, no barbel, only a smith machine. Dreadful”

(Holmleigh) - Posted 11 months ago

“Pool viewing area was very grubby and it was only 11 in the morning. The slide looked like it needed replacing with brown tape covering one part of it. The staff weren’t welcoming. Looks like it needs a revamp.”

Posted 11 months ago

“Outdated equipment, most times I would visit the gym equipment would be broken.”

(Hereford LC) - Posted 11 months ago

“AirPods got stolen in the changing rooms and nothing was done about it. Not a lot of equipment for the price you pay.”

(Holmleigh) - Posted 11 months ago

“Average place ok for the money”

(Brockworth) - Posted 11 months ago

Thank you for the Feedback. The Halo Team

Posted 11 months ago

“Got an ear infection from the pool and now still suffering 9 month on. This is why I hadn’t used my membership very often in the past 9 months”

(Hereford LP) - Posted 11 months ago

Hi Emma. Can you provide support to confirm the ear infection was caused by Halo? We do regular pool checks to ensure our pools are safe and clean to use. Thank you for your review

Posted 11 months ago

“There is very little equipment in the gym for resistance training. They seem to have focused on the cardio-machines many of which are unused at all times when I have visited the gym. There are however, cues that form on the pulley system and smyths machines. There are not even EZ bars for pressing movements, curls etc. This equipment would take up very little space and give other options for patrons while waiting for the two resistance machines in the gym to become free.”

(Pencoed) - Posted 11 months ago

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Halo is rated 4.2 based on 6,341 reviews