Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,317 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the room in the gym and when I go there’s always enough equipment up use.”

Helpful Report

(Maesteg SC) - Posted 1 month ago

Good evening Elizabeth, Thank you for your wonderful feedback! We're thrilled to hear that you enjoy the space in our gym and find the equipment readily available for your workouts. Your satisfaction is our priority! Looking forward to seeing you again soon. Kind regards, Maesteg Halo Team

Posted 1 month ago

“The gym facilities and staff are all fantastic, especially Morgâne, who is always welcoming, friendly and supportive. I would like a few more classes, for example Pilates, yoga and general exercise. The changing room and toilets could really do with an update. The showers are not always working and the hand driers have not worked since before Xmas.”

Helpful Report

(Meon Vale) - Posted 1 month ago

Good afternoon, Thank you for taking the time to share your feedback with us, and for your kind words. We truly appreciate it. We’re currently working on expanding our class offerings by adding more sessions throughout the day, including 30-minute classes in the gym. Additionally, we’ve ordered new hand dryers and are just waiting for the technician to install them. Thank you again for your valuable input. Kind regards, The Halo Team

Posted 1 month ago

“Highly engaged, enthusiastic and knowledgeable staff. Great facilities and classes”

Helpful Report

(Leominster) - Posted 1 month ago

“Handy for short 20min walk Friendly staff and clean bright environment Nice pool and gym”

Helpful Report

(Hereford LP) - Posted 1 month ago

Hi Andrew, Thank you for your fantastic review! We're glad to hear that you found our location handy and that you enjoyed the friendly atmosphere. It’s always great to know our staff and facilities, like the pool and gym, are making a positive impression. We appreciate your feedback and look forward to welcoming you back soon! Kind regards, Hereford Leisure Pool team

Posted 1 month ago

“The staff at the centre are polite & helpful. The classes I attend are run in a professional manner.”

Helpful Report

(Leominster Leisure Centre) - Posted 1 month ago

“I have attended the pool since I was a toddler, learning how to swim. I was very disappointed when I froze my membership when going to university to have it reactivated in the small print of weekly emails. Then to be told that cancelling my membership without notice was a gesture of goodwill after I was told I would be contacted back was extremely disappointing.”

Helpful Report

(Ross) - Posted 1 month ago

Hi Oliver, Thank you for your recent score, we appreciate all feedback. We can only add freezes on for a minimum of 1 month or a maxium of 2 months, this is always asked upon actioning. We also send reminders to all customers when their memberships are coming 'unfrozen'. We are happy to discuss further if you wish. Many thanks

Posted 1 month ago

“Team are always freindly, responsive & seem happy in their jobs which is a credit to them & the leadership team - well done!”

Helpful Report

(Hereford Leisure Pool) - Posted 1 month ago

Hi Kevin, Thank you for your amazing review! We're so glad to hear that you find our team friendly and responsive. It truly reflects their dedication and the positive culture we strive to maintain. Your recognition of their hard work means a lot to us! We look forward to continuing to provide you with a great experience! Kind regards, Hereford Leisure Pool team

Posted 1 month ago

“Good range of classes available.”

Helpful Report

(Bridgnorth) - Posted 1 month ago

“I often train in the morning and there is a small community in the gym that make workout great”

Helpful Report

(Brockworth Sports Centre) - Posted 1 month ago

“the heart rate reading on the 10 machines on the left are not working. Rubbish readings”

Helpful Report

(Meon Vale) - Posted 1 month ago

Good afternoon Derek, Thank you for taking the time to share your feedback with us—we truly appreciate it. Perhaps we can take a look at the machine together during your next session? Let us know when it’s convenient for you. Kind regards, Halo team

Posted 1 month ago

“I find the toning suite a fantastic facility which is invaluable in keeping my physical health at a reasonable level with my chronic condition. This facility was recommended by my physiotherapist. I feel it is a step backwards to reduce the opening hours of the toning suite. It is very busy between 7 and 9.00am, and cannot be anything to do with the staffing as it is unstaffed in the afternoons anyway. Please reconsider. This facility is used by elderly, disabled and those with other challenges and feels like discrimination. Please reconsider unless there is a reason I am not aware of.”

Helpful Report

(Hereford Leisure Centre) - Posted 1 month ago

“Overall, very good gym facilities and kept clean. Staff are all very friendly and helpful too. Would be nice to have more classes in the mornings for members. Perhaps starting around 9.15 - 10.00am (45min class) so that mum’s could drop children at school first. Suggestions would be; legs,bums and core, body combat, body pump, step, Pilates and yoga.”

Helpful Report

(Meon Vale) - Posted 1 month ago

Good afternoon Julie, Thank you for taking the time to share your feedback with us. We are currently exploring options to add more classes throughout the day, and a 9:15 class is a fantastic suggestion! We’ll be sure to keep you updated as we introduce new sessions. Kind regards, Halo Team

Posted 1 month ago

“Good gym facilities which are kept very clean and tidy. Needs lockers in gym to store personal belongings when working out. They should put on classes in the morning at around 9am for body pump, HIIT, legs, bums and tums and possibly yoga and Pilates.”

Helpful Report

(Meon Vale) - Posted 1 month ago

Good afternoon Nigel, Thank you for taking the time to share your feedback with us. We are looking into adding more lockers in the gym and optimizing the space to enhance the experience for our members. We appreciate your suggestion for a morning class. Currently, we offer a HIIT class every Monday, Wednesday, and Friday at 6:30 AM, and we are exploring options to introduce more classes throughout the day. We’ll be sure to keep everyone updated as new sessions become available. Kind regards, Halo Team

Posted 1 month ago

“Warm!welcoming with exceptional positive instructors in postural stability class class”

Helpful Report

(Bridgend Life) - Posted 1 month ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're thrilled to know that you find our postural stability class warm and welcoming, and that our instructors have made such a positive impact. Your kind words inspire us to continue creating a supportive environment for all our members. Halo Team

Posted 1 month ago

“Conviently situated for the local community. Plenty of free parking spaces and EV charging points. Swimming pool, Sauna and small gym suitable for regular exercise for all ages.”

Helpful Report

(Pencoed Swimming Pool) - Posted 1 month ago

Hi Richard, Thank you for your positive review. We're glad to hear that you find our facilities conveniently located and appreciate the ample parking and EV charging options. It's wonderful to know that the swimming pool, sauna, and gym are meeting the needs of our community members for exercise. We look forward to seeing you again soon. Kind Regards, Halo Team

Posted 1 month ago

“Maesteg swimming pool is in a mess the female changing rooms are all broken and dirty there is a hole in the floor which is H&S issue nothing have been done no matter how much you complain to the staff”

Helpful Report

Posted 1 month ago

“I’m very happy with the service provided at halo Ledbury the staff are very helpful and friendly.”

Helpful Report

(Ledbury Swimming Pool) - Posted 1 month ago

Hi Yvonne, Thank you so much for your lovely 5-star review! We're thrilled to hear that you are happy with the service at Halo Ledbury and found our staff to be helpful and friendly. Your kind words mean a lot to our team and motivate us to keep providing great experiences for all our members. We can’t wait to welcome you back soon! Best wishes, Halo Team

Posted 1 month ago

“Very friendly Except one particular front of house on one occasion Telephone manner could be better re gym options Could have put me off First class swimming pool facilities”

Helpful Report

(Ross) - Posted 1 month ago

Hello, Thank you for your recent 4 star review, we appreciate your feedback. please feel free to speak with a member of the team about your concerns at your next visit. Kind Regards Ross Halo Team.

Posted 1 month ago

“Very friendly helpful staff. Wide variety of classes offered. Would have scored 5 points if cleanliness was improved.”

Helpful Report

(Hereford Leisure Pool) - Posted 1 month ago

Hi Hazel, Thank you for taking the time to leave a review! We're delighted to hear that you found our staff to be friendly and helpful, and that you appreciate the variety of classes we offer. We also understand your concerns regarding cleanliness and will work on ensuring that we maintain the highest standards. Your feedback is invaluable as we continually strive to improve our facilities. We look forward to welcoming you back soon! Kind regards, Hereford Leisure Pool team

Posted 1 month ago

“Friendly staff and Instructors No common sense applied to energy saving!”

Helpful Report

(Pencoed Swimming Pool) - Posted 1 month ago

Hi David, Thank you for your feedback. We're glad to hear that you found our staff and instructors friendly. We appreciate your comments regarding energy-saving practices, however, would you be able to elaborate on what aspects of energy saving you are referring to so we can look into it and see how we can enhance our efforts in that area. Looking forward to hearing off you. Best regards, Halo Team

Posted 1 month ago

Halo is rated 4.2 based on 8,317 reviews