Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,240 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,240 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A valet service you can book online, oh my goodness- what a relief! No messing about Himanshu did a wonderful job, professional & efficient & the car looks great!”

Helpful Report

Posted 2 years ago

Thank you! We will be sure to pass on your compliments to Himanshu.

Posted 2 years ago

“Very good clean, lovely chap. Would 100% use again”

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Posted 2 years ago

Thank you Owen. We will be sure to pass on your compliments to your valeter. We look forward to valeting for you again in the near future.

Posted 2 years ago

“Danny provided a first rate valet service, my car looks great! I shall definitely be using again.”

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Posted 2 years ago

Thank you Dawn. We will be sure to pass on your compliments to Danny.

Posted 2 years ago

“Very pleased with the service. Car was immaculate after the 2 hour valet. So convenient to gage it done on our drive.Rhys ( I think his name was) hit on with the job quietly and took pride in his work. Will definitely book them again.”

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Posted 2 years ago

Thank you! Glad to hear that you were happy with the standard of valet carried out by Rhys. We look forward to hearing from you again in the near future.

Posted 2 years ago

“I booked at short notice and they came to my workplace which was so convenient. Danny did a superb job with my car, took extra time than was booked to ensure he was fully happy with the worm he did. What more can you ask for. I shall be using again and so will my husband now he has seen my car! Thanks Danny”

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Posted 2 years ago

Thanks Amy for your wonderful review. We look forward to valeting for you again in the near future.

Posted 2 years ago

“Ronnie did an amazing full valet on our Renault. From the minute he arrived until he left he was very professional and now our car looks as if it's just left the showroom. Thank you.”

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Posted 2 years ago

Thank you very much for your message. We are glad our valet was everything you expected and look forward to seeing you next time your car needs a clean!

Posted 2 years ago

“Manchester area Never arrived didn't even send a message to let me know”

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Posted 2 years ago

We are really sorry to hear that your valeter never arrived. It appears there was a glitch which accepted the booking without allocating it to a valeter. I believe a colleague has been in touch to offer to reschedule your appointment with a discount and we do hope to hear from you soon!

Posted 2 years ago

“Big disappointment take 10 hour to doing smart repair and all what I'm get it was the panel paint with the wrong color over sprays on other panels and seals.”

Helpful Report

Posted 2 years ago

Hi Ralph, We are really to hear that our services were not up to standards. We have sent you an email to discuss this directly with you as we could not find a booking under your name. We hope to hear from you soon to get to the bottom of this!

Posted 2 years ago

“Brendon was professional and polite. Good service but feel it’s slightly over priced. Overall worth it for a treat - was much nicer than cleaning car myself and a much better job!”

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Posted 2 years ago

Thank you for your review. We will be sure to pass on your compliments to Brandon.

Posted 2 years ago

“Did a fantastic job as my car had not been cleaned for 2 years and now it looks brand new!”

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Posted 2 years ago

Hi Gemma, 2 years?! ;0). Enjoy you nice Fresh, clean car. We look forward to valeting for you again in the near future.

Posted 2 years ago

“Siddington works professionally and takes pride in the job. Highly recommend him. He is a nice guy with it. Thank you”

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Posted 2 years ago

Thank you Gill. We will be sure to pass on your compliments to Sid.

Posted 2 years ago

“I purchased a signature valet for my Land Rover Disco 4. This is only used on the road never off road. The franchise operator never did half the jobs listed, he never cleaned the head lining. He didn't use 'back to black' on any plastic. Door shuts still have road dirt. Wheel arches are still dirty. Boot hinges have grass in them, never hoovered. Black leather seats now look grey and 'foggy' he didn't moisturize them. Smears on windows. Dust left in door pockets, never hoovered. Very poor service. Response from Fresh was, results vary depending on age of car, my car is in very good condition and mud, grass. dust and cob webs in hinges doesn't take long to clean. Very disappointed, I would not recommend Fresh. I would have liked to talk to Fresh about this but no offer of a call or number provided, they hide behind email.”

Helpful Report

Posted 2 years ago

Hi Jeff, Sorry that you are unhappy with the valet in which you have received. We can see you have been corresponding with our team and your case has been escalated. We will be in touch. If you would like to talk to someone here at Fresh, we are more than happy to do so. You can contact us on our local number or we will be in touch with you when we have a resolve. We look forward to chatting with you.

Posted 2 years ago

“Simon has visited my old Volvo wagon twice now. Remembered an issue with tree sap on the roof and came prepared the second time. Always leaves it in a pristine condition, fantastic job on every part from paint to carpet. It's not an easy job making a daily classic look new but he does it every time!”

Helpful Report

Posted 2 years ago

Hi Sofie, Thank you for your wonderful review. We are pleased to hear that Simon provides you with a high standard valet each time. We look forward to valeting for you again in the near future.

Posted 2 years ago

“I just had a valet out, booked to do a signature package + engine bay clean. First off, he was about 40 minutes late from the 8am start time. Then, just now at 12:15pm he's told me its too hot and he's not feeling well so is cutting the valet short, it's 17 degrees outside. While he's done the outside of the car, the interior is not done, it hasn't been vacuumed at all, none of the seats cleaned, nothing inside as per the signature service has been done, and he's left me no choice but to just accept he's now leaving, I can't force him to stay now can I. Didn't even offer to come back at another time. While he said he'll process a £50 refund (£160 booking), I'm pretty annoyed to be honest with the whole experience. I've now go to still go and get the interior done somewhere else. To be honest, I get the feeling he's just having me on and he's running late for another appointment, if he was sick, fine, come back and finish it off another day. Don't just leave and say sorry, but that's it.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review your experience with us. We believe we have been chatting with you. Hopefully your valet will be completed as requested in the near future. The valeter will be in touch directly.

Posted 2 years ago

“So convenient! Worked on my car while I was at work and returned to my car being cleaner than new! My dog is always in my car so dog hair & smell isn’t ideal! Car was as good as new 🙌🏼”

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Posted 2 years ago

Hi Hayley, Thank you for your review. a nice clean car for your dog to enjoy ;0)

Posted 2 years ago

“Super friendly. Superb valet. Remembers your name. It’s the little things. Nice one Aaron.”

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Posted 2 years ago

Thank you for your 5* review. We will be sure to pass on your compliments to Aaron. We look forward to assisting you in a valet in the near future.

Posted 2 years ago

“Extremely thorough clean and so easy and convenient to have it done at home. Steve was brilliant and took a genuine pride in doing a good job.”

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Posted 2 years ago

Thank you Teresa. Enjoy your Fresh, clean car.

Posted 2 years ago

“Ronnie did an amazing job for us today and he had a challenge with the amount of dog hair we had! Would definitely recommend, 5 stars. Thanks again”

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Posted 2 years ago

Thank you for taking the time to feedback on your experience. We will be sure to pass on your compliments to Ronnie.

Posted 2 years ago

“Not good value for money at all. I could have done better myself in half the time. Your employee did not seem to notice the dirty wheel hubs or mud in the wheel arches. My wife had to show him how to clean and what to clean. The inside was barely adequate with back shelf not cleaned. I could not believe that for £80 there was no waxing. We feel thoroughly over-charged and will not be returning or recommending.”

Helpful Report

Posted 2 years ago

Hi Dan, We are sorry to hear this. If you haven't already, please email us photos of areas you believe that were missed and we will be happy to investigate this for you. Please email us, clean@freshcarvaleting.com. We look forward to hearing from you.

Posted 2 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,240 reviews