Fatstick Boards Reviews

Name: Fatstick Boards
Address: (FatStick) Diamond Logistics, 1 Wolterton Road, Poole, Bournemouth
Rating: 4.91

4.9 Rating 426 Reviews

98 %

of reviewers recommend Fatstick Boards

4.9

Based on 426 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Fatstick Boards 5 star review on 23rd March 2024

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great robe but was way too heavy and big for me. Messaged to return said ok. Waiting for returns address for 6 days as you don't get one in parcel.”

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Posted 1 month ago

“Very had to send something back and receive the refund”

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Posted 2 months ago

“Hi Reuben, here's the review you requested, my board was dispatched and received within two days of me placing the order which I'm very pleased about, and very happy with the quality. Sadly this is not Fatstick's problem or fault, but I stupidly ordered the wrong size board, I wanted a 10'6" pure art, and ordered a 9'6" pure art by mistake,my fault entirely. My last board was a 10' board and unsuitable. So I went to the Paddle Sup school in Ne Hampshire, who use 10'6 pure arts, which worked well for me, and is a great board so that was the way forward, Michelle also thought the same. I made several attempts to call you last week, to get the same message, to busy to talk so email us. I cannot afford the £200 odd price difference, so would have been more than happy to pay for the postage both ways and your costs to if possible swap over to a 10' 6" airstick, that would have been so time consuming for both of us emailing. The board is now in the loft and will be sold next spring. Which is a great shame, so 10/10 for product quality, customer service?.”

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Posted 7 months ago

Hi Andy, Sorry you ordered the wrong board by mistake, We are happy to swap it for you, not a issue. I believe I did reply back to you quite quickly via our online chat system, Kind regards Reuben

Posted 7 months ago

“It arrived quickly and was really excited to use it for my swim in Wales. Upon my first use, the velcro on the wrists started to come off. It was very disappointing as this was not a cheap purchase.”

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Posted 8 months ago

“I bought a tube of repair glue but the tube was only 1/3 full. Only a small amount of glue left after a very small repair.. hey guys.. I've emailed you so get back to me when you can..!”

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Posted 9 months ago

“Voucher codes don’t work on website so can’t make purchase”

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Posted 1 year ago

I'm very sorry to hear this, If you email us, I am sure we can rectify the situation :) Contact: info@fatstickboards.com

Posted 1 year ago

“Great products but rubbish at replying to emails. I still haven't had a reply.”

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Posted 2 years ago

Hi Rebecca, Thank you for your review. On this occasion we replied to you about your board valve thread in 8 days which is pretty poor to be honest. I was away on a family holiday, Sorry, Kind regards Reuben, (Fatstick founder)

Posted 2 years ago

Fatstick Boards is rated 4.9 based on 426 reviews