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Fatstick Boards Reviews

4.9 Rating 620 Reviews
98 %
of reviewers recommend Fatstick Boards
4.9
Based on 620 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone

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Fatstick Boards 5 star review on 7th June 2026
Northern Watersports
Fatstick Boards 5 star review on 7th June 2026
Donna Muller
Fatstick Boards 5 star review on 6th June 2026
Anonymous
Fatstick Boards 5 star review on 6th June 2026
Anonymous
Fatstick Boards 5 star review on 12th September 2025
Julie Lee-Deckard
Fatstick Boards 5 star review on 12th September 2025
Julie Lee-Deckard
Fatstick Boards 5 star review on 4th September 2025
Anonymous
228
Anonymous
Anonymous  // 01/01/2019
Sent a email as there was a crack on the dial of pump. No one responded
Helpful Report
Posted 3 days ago
Very frustrated with customer service of Fat Stick boards. After braking my carbon paddle and reported the failure to them; there was absolutely so sympathy in it and the only argument was it was an old paddle. Old after 3 years? Obviously I wasn’t expecting a replacement as there isn’t any warranty after a while, but at least a discount to purchase a replacement woukd have been nice. Well if there is no customer support, I will definitely not buy with them again. On top there is a safety element, there was no interest in understanding the failure to avoid similar issues for other customers.
Helpful Report
Posted 1 month ago
Return process is ridiculous, still waiting for a return to be collected after 3 attempts
Helpful Report
Posted 4 months ago
Fatstick carbon paddle, not a board for the record. Very under wowed by my experience of my first carbon paddle. The paddle arrived in a lovely bag, and of course the first part you go to is the paddle itself. Mmmm the graphics we not aligning with each side 🤔 the graphics looked mis fitted and an odd blue colour on the white stripe.... not good with OCD but I hear what your saying, it doesn't affect performance. I also mentioned that I thought the clamp on the upper section was a little under quality shall we say.Then I noticed a mark in the paddle shaft which was a lump to the touch... so first impressions were dampened by the obvious flaws. Anyway I email into fatstick to bring these findings to their attention... and they quickly responded with an offer of 20% discount, very nice I hear you say but I would have rather had a replacement than a discount. So I asked if a replacement was an option over a refund? No response... so I emailed again and felt obliged to except the discount as clearly a replacement wasn't an option. So onto the weekend when I put the paddle through its first water test.. and honestly it's ok, not that I had much to compare it to but it felt good in my hands and did a good job of getting me around the water. .... then came my last paddle of the day and as I grabbed my paddle to head off to the lake I heard a rattling sound from the paddle end... yes a rattling sound from the paddle joint to the shaft.. tighten the clamp I hear you all saying... I did! But I still have a rattling.. but I guess that won't affect the performance either... unless the paddle head falls off, so watch this space.
Helpful Report
Posted 11 months ago
After ordering a complete valve and being told it was simple to fit I am flummoxed how you are meant to fit the female part without splitting the board! I have phoned Fatstick, left voice messages and emailed but had noone return my plea for help. I am extremely disappointed as all I have done for years is sing the praises of my board… but of customer support is none existent then it leaves me with no alternative but to seek a new board elsewhere .. seen as i have a board with a faulty valve I am unable to fix!
Helpful Report
Posted 2 years ago
Hi Sam, I am sorry you felt the need to write a very poor review after all the emails I have been communicating with you to help you sort your issue with your board valve which had developed a issue after a few years of use, I am more then happy to keep assisting you. Kind regards Reuben
Posted 2 years ago
Not happy at the moment. Sub standard service.
Helpful Report
Posted 3 years ago
Hi Claire, we are sorry your board was damaged by the courier in transit and we are working on sorting this issue out for you. This is your second review: I have put a more in-depth reply on the other 1 star review you gave us about the same issue.
Posted 3 years ago
Fatstick Boards is rated 4.9 based on 620 reviews