Elite Models Online Reviews

4.7 Rating 3,142 Reviews
94 %
of reviewers recommend Elite Models Online
4.7
Based on 3,142 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Elite Models Online Reviews

About Elite Models Online:

With more than 30 years experience in the model retail business having opened our first store in 1988, we aim to supply you with the greatest variety of models at extremely competitive prices. The team at Model World UK strive to provide excellent customer service - we don't just sell models we all have a love for what we do, and we also take part competitively in our hobbies, be it flying helicopters, quads, aeroplanes or racing cars and buggies. We love our jobs - who wouldn't enjoy working with these big boys toys all day everyday!

In the spring of 2013 we moved from our site at Maidstone to our new purpose built store in Sittingbourne where we have been able to grow and expand our offerings to you in a bright and welcoming store. And, in 2019 we nearly doubled the actual shop floor space to bring you even more products and also to allow us to launch the Sittingbourne Lego Store.

We are currently open Monday to Saturday 9.30am to 6pm

Phone:

01795 410630

Email:

dean@centuryuk.com

Location:

MODELWORLD UK T/A.UNIT 1. ANCHOR BUSINESS PARKCASTLE ROAD
SITTINGBOURNE
ME10 3AE

I have just ordered a Cherokee aircraft from the company. My first plane didn’t fly very well because of the propeller coming off regularly and I have had two propellers from the company and I lost the first one and the second one got twisted and then broke into two pieces. I would like the company to upgrade the quality of the propeller that comes with the sport cub 500 aircraft model which is a basic model for beginner pilots like myself.
Helpful Report
Posted 3 years ago
Paid 8 pounds for next day delivery items in stock. Not dispatched until following week. Still awaiting email reply about refunding the postage. If you can't dispatch same day then don't offer it. Avoid
Helpful Report
Posted 3 years ago
I like the range and presentation on the website, and accept that during the Covid crisis delivery arrangements can be challenging. However, on the date of my order I paid £7.99 for next day delivery, and the package took four days to arrive. Maybe you should not offer and charge for speedy delivery if you can't be sure. I will shop with Elite again, but will be wary about delivery.
Helpful Report
Posted 3 years ago
After order placement I never got notified updates of further steps or shipping, nor my email query was answered. The package was shipped was 7 days. The website said the shipping times to be normal 2-3 days.
Helpful Report
Posted 3 years ago
The item did not arrive and there was no communication from the company. I can understand if they are having difficulties with deliveries during lockdown but I’m sure they could have at least had some kind of response to Emails in place.
Helpful Report
Posted 3 years ago
Ordered an item (two cans of Testors dullcote). Received a paypal refund the next day. Assume that the item was out of stock/unavailable in current COVID-19 circumstances. Item had presented as available on the website and order allowed and placed. No further details provided to me. Given three stars as refund was prompt at least, even if no further details were given.
Helpful Report
Posted 3 years ago
Couldn't find an article to order in Holland now elite models saved my hobby by having it👍
Helpful Report
Posted 4 years ago
Showing stock online of an obsolete item, money refunded.
Helpful Report
Posted 4 years ago
Elite Models Online is rated 4.7 based on 3,142 reviews