DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,398 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Arrived quicker than expected and a good quality product. Would shop again :)”

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Posted 4 years ago

“First class service. Could not fault it one little bit. Received very quickly as requested”

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Posted 4 years ago

“Exact size I required And prompt delivery.”

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Posted 4 years ago

“Very good service and product. Thank you.”

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Posted 4 years ago

“Have given four stars for the Customer Services department who have very quickly and efficiently dealt with the return of incorrect items delivered and am now awaiting my replacement items.”

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Posted 4 years ago

“Ordered at 3.00pm. Arrived at 8.00am next day :)”

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Posted 4 years ago

“excellent fast delivery”

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Posted 4 years ago

“Product as described, great price - did the job perfectly. Delivered ahead of schedule - very satisfied”

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Posted 4 years ago

“Item came quickly and as described and does what it supposed to do.”

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Posted 4 years ago

“Looked on line bought goods delivered within couple of days no problem fantastic service good company”

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Posted 4 years ago

“Tin of sealant arrived damaged and spilt. A new tin was sent very quickly. Excellent service. Good customer service.”

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Posted 4 years ago

“Great product , great price , excellent service”

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Posted 4 years ago

“Perfect - arrived next day in perfect condition Will use again”

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Posted 4 years ago

“Placed my order Thursday afternoon, received a confirmation of the order and had another email next day to say that the goods were being dispatched that day. Monday morning the goods arrived!!!! How good is that. I will certainly use them in the future.”

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Posted 4 years ago

“Easy to order, good value and fast delivery. All good. Many thanks”

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Posted 4 years ago

“Very quick delivery and good price”

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Posted 4 years ago

“Excellent delivery”

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Posted 4 years ago

“Prompt delivery, very happy with purchase”

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Posted 4 years ago

“Great service, easy to order, delivered on time, items as excepted, have ordered before and would do again”

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Posted 4 years ago

“DIY Direct ordering and receiving product promptly has been excellent and I will use them again.”

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Posted 4 years ago

DIY Direct is rated 4.8 based on 1,398 reviews