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Direct Order Blinds Reviews

4.9 Rating 389 Reviews

97 %

of reviewers recommend Direct Order Blinds

Company Reviews

Product Reviews

4.9

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Direct Order Blinds 5 star review on 13th March 2024

Sayed Hameed Kadhem

Direct Order Blinds 5 star review on 13th March 2024

Sayed Hameed Kadhem

Direct Order Blinds 5 star review on 13th March 2024

Sayed Hameed Kadhem

Direct Order Blinds 5 star review on 13th March 2024

Sayed Hameed Kadhem

Direct Order Blinds 5 star review on 2nd February 2024

Direct Order Blinds 5 star review on 2nd February 2024

Direct Order Blinds 4 star review on 11th September 2023

123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my new perfect fit "silver berch" venetian blind. It is now easier to open the windows especially in the hot weather. However, it was slightly difficult to get the brackets in the windows. When I emailed direct blind team, they suggested a different size of brackets which in the end had a better fit. I would appreciate link videos of how to measure and how to fit the venetian to the window on the website.”

Direct Order Blinds 4 star review on 11th September 2023

Posted 7 months ago

Hi Khalid, Thank you so much for taking the time to leave us a review - it is really appreciated! We're glad you're happy with your new blinds and thank you for your photo - they do look great! 😊 Thanks for your feedback - you can find full measuring and fitting videos on our website under 'how to measure' and 'how to fit' Kind regards, Ellie

Posted 7 months ago

“Blinds are good although the mahogany slats are quite light in colour compared to the mahogany frame. They are more a rust colour. Delivered quite quickly and easy to put together.”

Posted 8 months ago

Thank you for taking the time to leave us a review, as a small family-run business it is really appreciated. We do recommend using our free sampling service, as well as a frame kit for you to check the colours in real life before purchasing, as sometimes colours can slightly differ from computer-generated images 😊 Kind regards, Ellie

Posted 8 months ago

“Purchased black-out blinds which fit into the windows for the main bedroom and similar for the ensuite. made a lot of difference and was very pleased with the quality and finish. Looking to possibly purchase more for the bathroom but need to consider different material”

Posted 9 months ago

Thank you for taking the time to leave us a review, it is greatly appreciated! We're so glad you're happy with your new blinds. In our experience, all our Perfect Fit Pleated and Venetian Blinds would be suitable in a bathroom, as long as they aren't getting soaking wet. Our new Perfect Fit Shutters may also be a good option, being completely waterproof 😊 We look forward to seeing what you go for! Kind regards, Ellie

Posted 8 months ago

“We were very pleased with our order. All blinds fitted perfectly. The order took a bit longer to process than the first time but this was a bigger order of 10 blinds. My only complaint would be to make it clearer on the packaging which blind fits where, especially when we had taken the time on the order itself to give each blind a reference name.”

Posted 1 year ago

“Love the concept of the blinds. didn't quite realise they would need to be fitted together after delivery, had to order bigger clips even thought measured twice and correct measurement ordered. 1 blind out of the 4 has a small pinhole in the actual blind material.”

Posted 1 year ago

“Easy to fit , and look really good too”

Posted 1 year ago

“Lovely blinds, good quality, look great. Fitting was a bit tricky. The process is simple and well explained through the videos and guides. However, and this may be a little specific to our windows, it was physically tricky to get the brackets into the frames and in the right places. In addition, one of the trims was just slightly too long by a few mm and we had to saw it down. But the company did us a special blind for an extra wide window - constructed of two blinds joined together - for no extra cost which was fantastic. Overall, we're happy with the end result.”

Direct Order Blinds 4 star review on 14th January 2023

Direct Order Blinds 4 star review on 14th January 2023

Posted 1 year ago

“My Intu Blinds are perfect fit, coincidentally based on Perfect Fit Blinds, without the frames. Only 4 stars as I feel the Profile C Bars, should be almost the same length as blinds drop, they are only there as supports, seen all the videos.Customer service excellent 5 out 5. You will find it's not so easy inserting clips, but once in, they should not move, beautiful!”

Posted 1 year ago

“Overall satisfied with product and delivery”

Posted 1 year ago

Hi Stephanie, Thank you so much for taking the time to leave us a review, as a small, family run business it is really appreciated! We're so glad you are happy with your new blinds! We'd love to see a picture to share with our customers! You can email us or send/tag us in your picture on instagram @directorderblinds! Kind regards, Ellie

Posted 1 year ago

“Bought perfect fit and faux wooden. As much as the perfect fit looked amazing when up, I was disappointed the some of the plastic bits were damaged but didn’t want to go to all the hassle of returning and having to wait so just made it work with what I have. I imagine from the positive responses on Instagram that customer service is great so I still recommend you and continue to tag in my posts :) The faux wood ones look brill too and no issues there :) will be ordering more for my bay windows”

Posted 1 year ago

Hi Nicola, Thank you for taking the time to leave us a review. It looks from the photos that the corner piece has been damaged in transit, this is extremely easy to replace yourself. Please get in touch with us at sales@directorderblinds.co.uk where we can arrange replacement parts to be sent out to you free of charge. We want your blinds to be perfect and for you to be happy :) Kind regards, Ellie

Posted 1 year ago

“Everything was fab from order to finish. Just 1 little blip the twister that turns the blinds wasnt right but we soon fixed it.”

Posted 1 year ago

Hi Pamela, Thank you so much for taking the time to leave us a review, as a small, family run business it is really appreciated! We're so glad you are happy with your new blinds and glad we got the wand sorted for you quickly! We'd love to see a picture to share with our customers! You can email us or send/tag us in your picture on instagram @directorderblinds! Have a great Christmas, Ellie 🎄

Posted 1 year ago

“Excellent service,came quicker than expected, lovely quality.”

Posted 1 year ago

Hi Bev, Thank you so much for taking the time to leave us a review, as a small, family run business it is really appreciated! We're so glad you are happy with your new blinds! Kind regards, Ellie

Posted 1 year ago

“Product is brilliant, easy installation for one person. Only downside was the delivery times - well beyond advertised and even after I chased, it still took another week to arrive.”

Posted 1 year ago

Hi! Thank you so much for taking the time to leave us a review, as a small, family run business it is really appreciated! We're so glad you are happy with your new blinds! We'd love to see a picture to share with our customers! You can email us or tag us in your picture on instagram @directorderblinds! Kind regards, Ellie

Posted 1 year ago

“Great looking blinds, easy to fit”

Posted 1 year ago

Hi! Thank you so much for taking the time to leave us a review, as a small, family run business it is really appreciated! We're so glad you are happy with your new blinds! We'd love to see a picture to share with our customers! You can email us or tag us in your picture on instagram @directorderblinds! Kind regards, Ellie

Posted 1 year ago

“I was surprised by how robust the blinds are. In hindsight, I would not have gotten them opening both top and bottom as I can't reach the top and they slip down if I close them too fast. Excellent customer service from Ellie after I realised I couldn't open my window and needed a spacer. Top marks. Would buy again from the company.”

Direct Order Blinds 4 star review on 26th August 2022

Direct Order Blinds 4 star review on 26th August 2022

Posted 1 year ago

Hi Christina! Thank you so much for taking the time to leave us a review, as a small, family run business it is really appreciated! We're so glad you are happy with your new blinds, and thank you so much for the photo - they really do look great! Kind regards, Ellie

Posted 1 year ago

“We were so impressed with our first order and the 10 day delivery time we ordered a second blind, after 3 weeks we phoned to see why it hadn’t been delivered, apparently they had been swamped with orders and all were running late. It might have been better customer services to inform us before we queried if the order was lost. We now have a wait time of about 6 weeks total!”

Posted 1 year ago

“Customer Service was great, very helpful when I called, a real personal touch. Blinds delivered on time, well packaged and look great. I ordered perfect fit, only downside was really tight brackets, my bead size is 18mm, the 16-18mm involved a real strughle to clip in. I had not ordered samples, that may have help decide on a larger clip.”

Direct Order Blinds 4 star review on 23rd July 2022

Posted 1 year ago

Hi Martin! Thank you for taking the time to leave us such a kind review, as a small family run business it is really appreciated! The blinds really do look great - thank you for the picture! :) Kind regards, Ellie

Posted 1 year ago

“Great company to deal with. I got my measurements wrong as I misread the information but was able to return for the blind to be adjusted to precise measurements and returned within 48hrs to allow my contractor to complete the installation. The customer services manager was very understanding and the additional cost was reasonable.”

Posted 1 year ago

Hi! Thank you so much for taking the time to leave us a review, as a small business it is appreciated! I am glad we managed to get this sorted for you quickly, and I will pass your kind words on to Cheryl! Thank you again :) Ellie

Posted 1 year ago

“Happy to become a customer of DOB. There was quite a bit of to and froing between us at the start probably because we had quite exacting requirements for the image to be printed on the blind but happy when the product turned up. The roller blind components are good quality and easy to fit. There was only two slight niggles....on the day of delivery the Postman saw that we were in so rang the bell and left it lent against the front door and scarpered, we were really concerned to see the condition of the cardboard tube the blind arrived in, it was really battered in places BUT pleased to see on opening that it was a thick wall tube so consequently no damage to the contents ! the other factor was that the chrome operating chain that we asked for seemed a little short and only hangs 2/3 down the window so that height and the fact that it has a 60 cm deep work surface below means it is 90 cms to reach which is a little struggle for my wife ! Having said all that my wife is already designing the next replacement roller to order from DOB”

Posted 1 year ago

Hi Kenneth! Thank you so much for taking the time to leave us a review, as a small business it is really appreciated! Sorry that the packaging got damaged in transit, given the nature of the product we invest heavily into our packaging to ensure products aren't damaged in transit, so as you can imagine it is just as frustrating for us when these things happen but we're very glad to hear that your blind itself wasn't damaged! This feedback is much appreciated and we will pass your feedback on to the delivery company. In regards to the short chain, we ask for the installation height when ordering to ensure the chains are the correct length for child safety laws. We take child safety very seriously and always follow the laws put in place which unfortunately does mean that sometimes in situations like this, the chains can be hard to reach, again we fully understand your frustrations but as a business, we must comply as we'd hate for any accidents to happen which could cost a little one their life! We're so happy that your wife loves the blind and we can't wait to see your next design :) Kind regards, Ellie

Posted 1 year ago

“Lovely blinds - good customer service”

Posted 1 year ago

Hi Wendy! Thank you for leaving us a review, we're so glad you are happy with your blinds and the customer service you received :) Ellie

Posted 1 year ago

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Direct Order Blinds is rated 4.9 based on 389 reviews