Direct Order Blinds Reviews

Name: Direct Order Blinds
Rating: 4.85

4.9 Rating 398 Reviews

97 %

of reviewers recommend Direct Order Blinds

Company Reviews

Product Reviews

Metrics

4.9

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Direct Order Blinds 5 star review on 8th September 2024

Keren

Direct Order Blinds 5 star review on 7th May 2024

Anonymous

Direct Order Blinds 5 star review on 13th March 2024

Sayed Hameed Kadhem

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I’ve hit the jackpot with this order. Fantastic quality blinds. Fits perfect to three windows. Great website easy to use easy to order. Quality.”

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Posted 4 months ago

“Great product fitted perfectly well packaged will continue with orders for the rest of the house”

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Posted 4 months ago

“Ideal blinds no mess and straight forward to fit”

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Posted 5 months ago

“First time ordering and I am over the moon with these perfect fit shutter blinds. The quality is fantastic and easy to install they look great. Great communication and spoke to really nice staff. They called me when I first submitted order as they could tell something was not right with my measurements and supported me to get it right. Thank you so much will be ordering again at some point for my other windows! Great service great company.”

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Posted 9 months ago

“We have now had the perfect fit Venetian blinds in place for a couple of weeks. What an improvement from the dust catching net curtains they have replaced. It is surprising how much extra light comes into the rooms from the section above. Great service from all at Direct Order Blinds.”

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Posted 9 months ago

“Finally got round to ordering a couple of perfect fit Venetian blinds. Why did I not order them sooner! Super east to measure (follow the guide) and super quick delivery. So easy to fit (again there’s a helpful guide). They look fantastic. I’ve since ordered a third blind.”

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Posted 9 months ago

“Perfect fit Venetians Extremely happy with my blinds Excellent service , this company are first class from ordering to receiving the blinds I will recommend them to all I know”

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Posted 10 months ago

“From ordering to deliver I couldn’t fault the service I have received from direct order blinds especially Ellie, she has been extremely helpful in answering any questions we had about the product. We are made up with our perfect fit shutters and will be ordering more in the future. Would definitely recommend direct order blinds to anybody wanting perfect fit shutters the quality is fantastic.”

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Posted 1 year ago

“Shutter does not fully open!! Emailed the company, they advised to stuff all sorts, to support the brackets to lift the shutter, this did not work, I was told they are made to measure so could not return them. Spent over £120 on shutter that does not fit. After an exchange of emails I obviously was angry at this point, throwing my money in the bin, I was told I was aggressive and have a attitude. They said I gave wrong measurements and there is 1mm difference!!!!!!!!! This 1mm makes no difference, after stuffing cardboard to make up 1mm!!!! (classy look!) but its a easy way to fob off and blame the customer! AVOID! EVERY email reply deliberately took 3 days!!!”

Helpful Report

Posted 1 year ago

Hi Katarzyna, Thank you for your review. As explained over email, the shutter does not operate properly as your beading depth is not suitable for Perfect Fit Shutters. Perfect Fit Shutters are suitable for beading depths of 18-30mm and these options are available when ordering. You confirmed to us over email that your beading depth is 17mm, Perfect Fit Shutters are not suitable for beading depths of 17mm otherwise this option would be available when ordering. You did not contact us before ordering, to check if your beading depth of 17mm would be suitable. You also did not order a Perfect Fit Shutter Kit to test the brackets on your windows before ordering, which is advised on our website. You are correct, these are a made-to-measure product and therefore are non-refundable. As the brackets are too big, they are bowing with the weight of the shutter meaning they are not fitting or operating as they should. We have offered muultiple solutions to help, including putting something under the bracket e.g. cardboard or wood to stop the bowing and therefore allow the shutter to operate (given the design, this would not be visible as it would be sat behind the shutter and bracket), but you were not happy with this solution. We have also offered to come out ourselves or send an independent company to professionally measure your windows and beading depth however you failed to respond to this and we have had no communication from you in nearly 8 weeks. I can see in most cases we responded to your emails the same day, sometimes this was longer i.e. over a weekend when we are closed, but we never deliberately took 3 days to respond to you - I am sorry you feel this way. We are a small family run business and we do have to speak with other team members when presented with issues like this; just to ensure we understand the problem fully. Kind regards, Ellie

Posted 1 year ago

“Spot on, easy to install”

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Posted 1 year ago

“I am so happy as my Perfect Fit Venetian Blinds was perfectly fitted on my window frames. I am having aluminium frames but still blinds could be fixed nicely and firmly. Materials & workmanship are very good and fitting & operation is so easy. For long time I was thinking what curtain type to fix on these specific windows until I found Direct Order Blinds. Thank you very much!”

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Posted 1 year ago

“The Intu blinds look great in the kitchen and the Venetians work really well in the bedrooms. Another order is incoming!”

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Posted 1 year ago

“So Pleased with our kitchen shutters PERFECT will be ordering more for our bays”

Direct Order Blinds 5 star review on 2nd February 2024

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Posted 1 year ago

“Really great blind. Easy to measure if you read the instructions carefully! Not hard to fit but again carefully read the directions and it was fairly simple. Looks amazing! I fitted mine upside down so I can have just the lower part covered and still have either daylight or starry sky in the top half. It is perfect and looks really stylish.”

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Posted 1 year ago

“Had my money since September. Expected delivery in October. Now in November and still waiting for my order. Had no correspondence or updates since my purchase until I have contacted them asking where my order is. Expected delivery date has passed. Not cheap money to part with for them to be holding onto for months before processing orders.”

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Posted 1 year ago

Hi Charlene, Thank you for leaving us a review. Our current dispatch time as stated on our website - for Perfect Fit Shutters it is 20-25 working days. We are an extremely busy small family-run business and have been busier than we anticipated, for this we can only apologise. You placed your order on the 28th of September, with an estimated delivery date of 26th October - 2nd November, this was stated before you added the blinds to your basket, as well as on your order confirmation. Our 'estimated dispatch dates' are an estimation for a reason, as sometimes things happen that are out of our control. By providing an 'estimation' we are not 'guaranteeing'. On the 30th of October, we contacted you to state there had been a slight delay as we were waiting on a replacement side frame from our supplier, due to it having been damaged in transit. We, and I'm sure you would've much rather have a slight delay in receiving your order than receive something damaged. We would much rather send out perfect products than damaged ones purely to meet our estimated dispatch dates. I can confirm your order has been dispatched today (6th November) just 2 working days past the estimated dispatch date. Apologies again for the delay - we really appreciate your patience. I really hope you love your new Shutters and would consider amending your review once you have installed them and are happy with the final product. Negative reviews (and comments on Instagram) can be really damaging to a small business. Kind regards, Ellie

Posted 1 year ago

“Very happy with my new intu blinds. Easy to use website and they arrived quickly I have ordered some more. Would recommend.”

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Posted 1 year ago

Hi Denise, Thank you so much for taking the time to leave us a review - it is really appreciated! We're glad you're happy with your new blinds 😊 Kind regards, Grace

Posted 1 year ago

“I love my new perfect fit "silver berch" venetian blind. It is now easier to open the windows especially in the hot weather. However, it was slightly difficult to get the brackets in the windows. When I emailed direct blind team, they suggested a different size of brackets which in the end had a better fit. I would appreciate link videos of how to measure and how to fit the venetian to the window on the website.”

Direct Order Blinds 4 star review on 11th September 2023

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Posted 1 year ago

Hi Khalid, Thank you so much for taking the time to leave us a review - it is really appreciated! We're glad you're happy with your new blinds and thank you for your photo - they do look great! 😊 Thanks for your feedback - you can find full measuring and fitting videos on our website under 'how to measure' and 'how to fit' Kind regards, Ellie

Posted 1 year ago

“I ordered the perfect fit Venetian blinds for my elderly mums patio doors. The measuring was strait forward and they were delivered really quickly. Fitting was quick and easy and my mum loves them.”

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Posted 1 year ago

Hi Sandra, Thank you so much for taking the time to leave us a review - it is really appreciated! We're glad your mum loves her new blinds 😊 Kind regards, Ellie

Posted 1 year ago

“We are very happy with our perfect fit pleated blinds they were easy to order & very well packaged. We had previously had a set fitted by a local company but they were almost twice the price ( even though the the fitting takes very little time) and the ones from Direct Order in reality look & feel almost identical. We have since ordered another set & plan to get more. I highly recommend the company. Thank you”

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Posted 1 year ago

Hi Denise, Thank you so much for taking the time to leave us a review - it is really appreciated! We're glad you're happy with your new blinds (and that we saved you some money too!) 😊 We look forward to dealing with you again in the future! Kind regards, Ellie

Posted 1 year ago

“Blinds are good although the mahogany slats are quite light in colour compared to the mahogany frame. They are more a rust colour. Delivered quite quickly and easy to put together.”

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Posted 1 year ago

Thank you for taking the time to leave us a review, as a small family-run business it is really appreciated. We do recommend using our free sampling service, as well as a frame kit for you to check the colours in real life before purchasing, as sometimes colours can slightly differ from computer-generated images 😊 Kind regards, Ellie

Posted 1 year ago

Direct Order Blinds is rated 4.9 based on 398 reviews