Name: Collectables
Address: Units A&B, Patterson Street, Units A&B, Patterson Street, Blaydon
Rating: 4.55

“I am very disappointed with this service as my order has still not arrived. order was placed on 21/3/25. very poor”

Posted 2 months ago

Hi Austin, We're really sorry to hear your order hasn’t arrived—that’s certainly not the experience we want for our customers. We’ll investigate this immediately and make sure this doesn't happen again. Thank you for your patience, and again, our sincere apologies. 🙏📦

Posted 1 month ago

“Was told that the blue and silver globe lit up but it doesn't and it's the same price as the ones that do. Dissapointed.”

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Posted 6 months ago

We’re really sorry to hear that, and we completely understand your disappointment. 😞 Hopefully, the replacement arrived quickly and sorted everything out. If you need anything else, feel free to reach out! 💙✨

Posted 5 months ago

“When I ordered the Charlie Bear it said 5 in stock so we ordered it a week before our granddaughter's birthday. It did not arrive. When we contacted Collectables we were told it was on pre-order and should not be long. It had not arrived by Easter. We were told it could be up to 2 months before we got it. They did offer us our money back which we declined in case we could not get it anywhere else. It eventually arrived. Beautiful bear”

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Posted 1 year ago

Hi John, Thank you so much for taking the time to leave us a review. We understand your frustration and apologise for your experience. We do advertise our bears as pre-order, Sweet Tooth was dispatched immediately when received. We are glad to hear you have received and love your bear :) Kind Regards, Collectables

Posted 1 year ago

“Did not receive my order and kept being given different excuses Still waiting on a refund 😡”

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Posted 1 year ago

Hi Pamela, We really appreciate you sharing your feedback with us. Your satisfaction is of utmost importance to us, and we regret any inconvenience caused by the issues with our courier service. Please know that we've taken immediate action to address your missing parcel, and a full refund for your order has already been processed. As a small business your satisfaction is our number one priority, we sincerely apologise for the inconvenience and disappointment. Kind Regards, Collectables

Posted 1 year ago

Hi Pamela, We really appreciate you sharing your feedback with us. Your satisfaction is of utmost importance to us, and we regret any inconvenience caused by the issues with our courier service. Please know that we've taken immediate action to address your missing parcel, and a full refund for your order has already been processed. As a small business your satisfaction is our number one priority, we sincerely apologise for the inconvenience and disappointment. Kind Regards, Collectables

Posted 1 year ago

“I've never received so many unwanted emails after ordering an item online!”

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Posted 1 year ago

Hi Mike, Thank you for taking the time to leave us some feedback, We understand unwanted emails can be frustrating and we can see you have now unsubscribed from us. We sincerely apologise for the inconvenience and hope you are enjoying the item you purchased :) Kind Regards, Collectables

Posted 1 year ago

“Ordered well before Christmas and when it didn’t arrive in time, I just thought oh well must be because of the post office being busy. But then it didn’t arrive after new year either. I got in touch a couple of times and never heard anything back. Then out of the blue, several weeks too late, I got a refund without any explanation or response at all. One star because I actually got my money back but massively disappointed with how this was dealt with.”

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Posted 1 year ago

Hi Jade, Thank you for taking the time to leave us a review! We are really sorry to hear this, we can confirm we have emailed you on the 22/12/23 and 08/01/24 from support@collectables.co.uk but unfortunately have not received a response. We want all of our customers to go away feeling completely satisfied with their experience with us and are extremely sorry. We are glad to hear you have received your refund, If you have any further questions or queries don't hesitate to reach out to us :) Kind Regards, Collectables

Posted 1 year ago

“Very poor service and product. Received wrong product (what I received looked like a cheap knock off of the original photo online) so sent back for a refund, but only received a refund for the cost of the product and no refund for postage or return postage, even though I was asked for proof of return postage. Very poor and very disappointing. Would not recommend.”

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Posted 1 year ago

Hi Faye, Thank you for taking the time to leave us a review. We are sorry to hear you were not satisfied by our service. As communicated via email, the product of which you received was in-fact correct and supplied to us directly from KENJI, this includes the imagery used upon our website. This is the first complaint we have received regarding this product, any complaints regarding this item are to be made directly to KENJI. We have passed on your comments to KENJI regarding this. Kind Regards, Collectables

Posted 1 year ago

“Very poor customer service as I’ve sent 2 emails and had no reply regarding non delivery of my order I placed a month ago!”

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Posted 1 year ago

Dear Julia, We regret to learn about your disappointment with our service. We want to clarify that we made two attempts to reach out to you on Monday, 11/12, and once again on Tuesday, 12/12 from support@collectables.co.uk to provide updates on your order. We understand the importance of your satisfaction and appreciate your understanding. Our customer service team are on hand between 9am-5pm Monday-Friday via Telephone, Email and Live Chat. Kind Regards, Team Collectables

Posted 1 year ago

“I purchased 4 small candles through the post Once they arrived, I opened them up to see one was broken. I wrote to colle tables via email and they didn't even reply. So, no refund or apology or anything. I'd totally avoid buying on line from here again.”

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Posted 1 year ago

Hi Caroline, Thank you for leaving us a review. We sincerely apologise for your experience with us, we want all of our customers to be 100% satisfied. We have sent you over an email and have processed you a refund for the damaged item. We sincerely apologise and hope you are enjoying your other items, Kind Regards, Collectables

Posted 1 year ago

“Disappointed with collectables ordered 2 edison bulbs for my cello edison wax burner which I bought from collectables. Both of these bulbs do not fit the burner. Emailed them and they replied saying that they are the right ones and they don't sell any others.”

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Posted 1 year ago

“Dear Sir/madam. I haven’t received the purchase. Please advise.”

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Posted 1 year ago

“When I received it all of the packaging of the item has been ripped.”

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Posted 1 year ago

“The product arrived damaged - both the frame and the board. I have emailed customer services and tried to contact via the chat service but no response at all. Very disappointing.”

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Posted 1 year ago

“Extremely disappointing. What I received is like a poor imitation of what I saw online and it’s going straight into a charity shop 😕”

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Posted 1 year ago

“Collectables customer service is very good. However, the items purchased were very poor quality. The signing pens were dried out and the plaques themselves were flimsy and did not sit properly on the base. I purchased similar (and cheaper) from Clinton's some time ago and the difference in quality was non-comparable! I would not purchase these signing plaques again. D Lewis”

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Posted 1 year ago

“Still waiting for it to be delivered after over a week emailed a few times no reply very poor sevice”

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Posted 2 years ago

“Ordered 2 burners got free shipping received 1 broken got a refund for the broken one even though I asked for replacement was made to pay for shipping through no fault of my own will not be using this website again”

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Posted 2 years ago

“Never received my parcel but paid for all my bracelets?”

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Posted 2 years ago

“Hasn't arrived yet”

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Posted 2 years ago

“I ordered an Ornament from this store and have still not received it. I had a note saying it was in the garden but we don’t have a garden at the front, so where is it. I have sent numerous emails and left a Voice message. Not heard a thing……. Totally disgusted with this company. Very rude and ignorant let alone incompetent. Avoid at all costs.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Collectables Reviews