Collectables Reviews

Name: Collectables
Address: Units A&B, Patterson Street, Units A&B, Patterson Street, Blaydon
Rating: 4.55

4.6 Rating 293 Reviews

89 %

of reviewers recommend Collectables

4.6

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01914991589

Email:

support@collectables.co.uk

Location:

Units A&B, Patterson Street,
Units A&B, Patterson Street
Blaydon
NE21 5SD

Collectables 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found this item at Jonzara for £39 after I received my order, collectables would not price match. Also complained about the packaging, arrived in a tatty cello carrier bag, not in display box.”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for taking the time to leave us a review! I wanted to address your concerns. Unfortunately, we do not offer price matching after a purchase has been completed. Additionally, our products do not come with display boxes, nor is this stated in our product description. We appreciate your feedback and thank you for your understanding. Kind regards, Collectables

Posted 1 year ago

“Bought the same one for Christmas really happy with it till it went pop a couple of days ago found the bulb 💡 had blowen, put new one in not working, checked bulb found to be working, plug is sealed unit unable to check fuse, ordered another the same working hope this one lasts a little bit longer?”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you so much for taking the time to leave us a review! We really appreciate your feedback and sincerely apologise for the inconvenience, if any problems occur with your product please don't hesitate to reach out to us at support@collectables.co.uk where a member of our team would be more than happy to assist you! Kind Regards, Collectables

Posted 1 year ago

“Hi - Sadly I would love to write a good review but rather difficult - my first order with a chap called Trevor (does the web page I believe) wonderful ! so patient and understnding - full of empathy - order went through well - there were problems with my billing address initially - but he kindly corrected it manually. The second order only a couple of days later - same problem with my billing address - rather upset I'm afraid - Trevor was away that day unfortunately!!! Seemed it couldn't be 'fixed' sady I had to leave the order in 'midstream' very upset to say the least - thankyou Trevor anyway - Maggie (Davies).”

Helpful Report

Posted 1 year ago

Hi Maggie, Thank you for leaving us a review and are glad you are enjoying your products! We have sent you over an email, we would be more than happy to manually process any future orders placed with us via telephone for you to prevent any problems with the billing information. We are always happy to help :) Kind Regards, Collectables

Posted 1 year ago

“Received shampoo but it had leaked, the pop up lid had been left open!”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for taking the time to leave us a review! We are so sorry to hear that your item has arrived damaged, if you could please send us over an email to support@collectables.co.uk we would be more than happy to assist you :) Kind Regards, Collectables

Posted 1 year ago

“This is actually much smaller than it looks in the pictures and felt very overpriced by the time it arrived. Please put the size in the product description to avoid other disappointed customers.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for taking the time to leave us a review! We are really sorry to hear you were disappointed with your purchase and appreciate your feedback. We want all of our customers to be 100% satisfied. If you would like to return this item for a full refund all of our returns information can be found via our website. Kind Regards, Collectables

Posted 1 year ago

“Item came when when they said it would but the cable was broken”

Helpful Report

Posted 2 years ago

“The item is as picture and looks lovely when lit. It was not a simple process to get it as FedEx is used and does not give any delivery notifications of attempts to deliver or alternative places to leave parcel or wouldn't allow collection either so made for a frustrating time. Contact from collectables was quite prompt but also did not resolve issue. We paid delivery but ended up having to go and get the parcel from FedEx (after explaining dissatisfaction)ourselves as they were going to return parcel!”

Helpful Report

Posted 2 years ago

“Hi happy with the picture but informed the company that the picture was warped so had to adjust so it was flushed with the other side of the picture on the wall got no response from the company wen I sent my email in”

Helpful Report

Posted 2 years ago

“Hello i ordered clams on 18th November and have not received them yet,I have tried to track my purchase and getting no joy what should I do.thankyou mr williams today is the 28th November still waiting”

Helpful Report

Posted 3 years ago

Collectables is rated 4.6 based on 293 reviews