Coffee Hit Ltd Reviews

Name: Coffee Hit Ltd
Address: 4 Sandpit Road, Dartford,, Kent
Rating: 4.83

4.8 Rating 1,386 Reviews

96 %

of reviewers recommend Coffee Hit Ltd

4.8

Based on 1,386 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Coffee Hit Ltd:

I started Coffee Hit in 2008, when I was always buying cool coffee gear from USA and Australia as it was not availble in the UK. I wanted great coffee for my customers and at home!
I wanted to help cafes and people make great coffee at home. I wanted to show people it didnt need to be expensive and great coffee can be fun and simple.

But if your like me you like to geek out a bit and we also have some really cool coffee brewing gear for my fellow coffee geeks.

We have the solutions for you to make great coffee at home or in the cafe.

Enjoy!
Paul, Owner

Visit Website

Phone:

0207 635 6247

Location:

4 Sandpit Road, Dartford,
Kent
DA1 5BU

Coffee Hit Ltd 5 star review on 10th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good to be able to buy spare parts for my grinder, but for a very small item the postage is more than the part! Would be good to have a cheaper option for things like this.”

Helpful Report

Thank you for leaving us a review Andrew. Coffee Hit.

“The order process was smooth and we had the option of a fast delivery which we needed, however, our parcel was returned to Leicester saying it was undeliverable. We are a coffee shop on the busy Shepherd’s Bush Road with the number above the door. We needed the cups to open two days after the delivery was due. This was then impossible so we had to purchase elsewhere. It was a shame as we had been pleased with the service and we do not see any reason why the goods could not be delivered”

Helpful Report

Hi Mark, Thank you for taking time to leave us a review. I can see we reshipped your order the same day you let us know it was undelivered. I have sent you a separate email with all your tracking details.

“Product is faulty and still waiting an a replacement part for it….”

Helpful Report

As we have discussed via emails, we have stock arriving soon to get this fixed. Thanks for your patience! -Team Coffee Hit

“Beautiful kettle but I ordered the Matte White and received the Gloss instead”

Helpful Report

Hi Enid, Sorry to hear you have received the wrong item. We have reached out to you via email to help resolve the issue. Kind regards Leigh Coffee Hit

“Great selection but after almost a week the coffee still hasn’t arrived. Other coffee providers usually give you 1-2 days delivery.”

Helpful Report

Sorry to hear this Conor, We have the coffees shipped directly from the roaster to ensure it arrives fresh! We have reached out to the roaster for an update on your order. Team Coffee Hit

“Was God tables weren't clean as seamed to be short staffed.”

Helpful Report

Hi Emma, While we appreciate all reviews. We do believe you have reviewed the wrong company. We can see you have ordered from us but we do not have or sell tables nor are we short-staffed. We are an online retailer. We welcome you to revise your review if you would be so kind. Many Thanks Coffee Hit.

“Using Yodel is why my review is 3 stars. I still haven’t received my package and it has been a week since ordering. The driver lied that he’d tried to deliver. There are many better delivery companies available.”

Helpful Report

Thank you for the review Jon. I can see you opted for our standard shipping option, which has until today to be delivered in its stated timeframe. I have also contacted the driver for you, using the number found on your tracking page, and he has advised it should be with you later today. If you need further assistance please reach out on sales@coffeehit.co.uk Team Coffee Hit

“Stag kettle died after only 4 days. Coffee Hit customer service was exemplary and they quickly refunded me as there were no more in stock”

Helpful Report

Thank you for your good review! I am sorry to hear about your kettle, and glad we could get this sorted for you quickly. Apologies, we hope to see you again soon. Coffee Hit Team

“you are often sold out of single cup filter papers.”

Helpful Report

Hi Frank, Thank you for the review. Apologies on the stock issues, we understand this is frustrating for both you and us! We are doing our best to fix this issue as quickly as we can. Leigh Customer Service

“Overall had a pleasant experience shopping with Coffee Hit and will certainly buy again. Only rating 3 stars because of issues with the shipping. First, the product page for the Fellow Stagg EKG kettle said they would start shipping on September 30th, and I confirmed this with the Live Chat assistant. With the express shipping I was expecting to have it on 2nd October by the latest. But by the weekend I still hadn't heard or recieved anything. The grinder brush I bought with the kettle shipped over the weekend according to the tracker, but to my suprise on Tuesday it was both the kettle and the brush that arrived. Luckily I was at home to receive this. So something went a bit wrong with the dispatch/shipping process but the products were well packaged and as expected so I'm happy.”

Helpful Report

Hi Arun, Great news that you like your order, and I am sorry about the delays with this preorder. Thank you for your order and enjoy your new kettle. Thanks, Coffee Hit

“Easy to buy, delivery isn’t so easy.”

Helpful Report

Thank you for your review. I do apologise if you found this difficult, we will be happy to help in anyway we can. Due to the situation last month there were some delays. I do apologise. Coffee Hit Team

“Nothing against to the company, but the screw is to big for my coffee maker so it’s useless”

Helpful Report

Hi Dimitrios, I am sorry this part does not fit your machine. You are welcome to return it. We have a great returns program. https://coffeehit.co.uk/pages/returns

“Delivery was a couple of days later than specified. All else was fine.”

Helpful Report

Glad you got your items, apologies for any delays, it has been a strange few months for us all! Please let me know if there is anything else I can help with :) Coffee Hit Team

Coffee Hit Ltd is rated 4.8 based on 1,386 reviews