Coffee Hit Ltd Reviews

Name: Coffee Hit Ltd
Address: 4 Sandpit Road, Dartford,, Kent
Rating: 4.83

4.8 Rating 1,389 Reviews

96 %

of reviewers recommend Coffee Hit Ltd

4.8

Based on 1,389 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Coffee Hit Ltd:

I started Coffee Hit in 2008, when I was always buying cool coffee gear from USA and Australia as it was not availble in the UK. I wanted great coffee for my customers and at home!
I wanted to help cafes and people make great coffee at home. I wanted to show people it didnt need to be expensive and great coffee can be fun and simple.

But if your like me you like to geek out a bit and we also have some really cool coffee brewing gear for my fellow coffee geeks.

We have the solutions for you to make great coffee at home or in the cafe.

Enjoy!
Paul, Owner

Visit Website

Phone:

0207 635 6247

Location:

4 Sandpit Road, Dartford,
Kent
DA1 5BU

Coffee Hit Ltd 5 star review on 10th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order shipped and arrived safely, but unfortunately to the billing rather than the delivery address 😐”

Helpful Report

Hi Rory, Thank you for leaving us a review. We have checked your order and can see that no changes were made to the address on your order. The address we shipped to, is the address we were provided with at checkout. For future orders if you need an address update you can always email our sales team sales@coffeehit.co.uk or hop on to our online chat.

“Fast delivery, but the coffee bag was unsealed and open. Looks like a defective bag. coffee had spilled out in transit and moisture/air seems to have got inside the bag.”

Helpful Report

Hello Matthew, Sorry to hear this, I will pass on your concerns to the roaster. If you have any further questions or concerns with this or the rest of your order please reach out to the office using sales@coffeehit.co.uk and the team will be happy to help. Many thanks Leigh Coffee Hit

“Not a comment on Coffee Hit specifically, as the ordering process and dispatch time was fine. Just a warning that Coffee Hit use Yodel for delivery, so there’s no guarantee you will get your order when you expect it. I ordered selecting next day delivery on 8/12 and on 14/12 am still waiting for delivery. Nobody on either Coffee Hit or Yodel’s side have been able to help.”

Helpful Report

Hello Ben, Sorry to hear your order is delayed. We work with both Yodel and Parcelforce, and at this time both are experiencing delays due to strikes, bad weather, and increased demand. I can see you notified us yesterday and we have reached out to the courier, and your express shipping fee has been refunded also. The team will be back in touch when we hear back from the courier. Kind regards Leigh Coffee Hit

“I paid for express shipping for delivery in 1-2 days, but my purchase wasn't even dispatched until 2 days after the order was made, meaning that it arrived after 3 days - this was a problem (item was a gift). Should have shipped more promptly to ensure delivery within the stated timeframe. No explanation for late dispatch - poor comms, poor service, and unhappy customer.”

Helpful Report

Hi Ted, We are very sorry to hear that your order arrived a day late, and that you were not notified of the delay by our warehouse staff. We have refunded your shipping fee for this order. If you require further assistance on this matter you can reach us via sales@coffeehit.co.uk Kind Regards Leigh Coffee Hit

“I haven’t received the product or any delivery notification yet. Ordered 6 days ago. I called yesterday and was told “it’s been despatched”.”

Helpful Report

Hi Neil, We are very sorry to hear your order has nto arrived. I have emailed you separetly so we can fix this for you as quickly as we can. John Coffee hit

“Your website says you are in stock for items when youre not, this is an irritating practice.”

Helpful Report

Sorry about this Alex, The sale item in question sold so quickly our stock count couldn't keep up! Team Coffee Hit

“I’d like to review but haven’t received the item. If they’ve used Yodel then that’s not a surprise.”

Helpful Report

Hello Edward, Sorry to see you gave us a 2star review due to shipping. I have tracked your order today, and it appears to be held due to poor weather. We have reached out to the courier on your behalf for further updates, and we have emailed you also. Kind regards Leigh Customer Service

“Your product is v good/v happy. Would happily give you 5 stars in isolation. Your (outsourced) courier delivery though is utterly rubbish hence 2 stars in total.”

Helpful Report

Hello Liza-Jane, Really sorry your order took longer then expected to arrive, we understand how frustrating that is when you're waiting for a package! We have refunded you your express shipping fee as a small gesture of our apologies. P.S. - glad you like the product Leigh Coffee Hit

“Yodel are actually the worst courier service and would make me reconsider using coffeehit in the future, of the two orders I have placed with coffeehit neither of them were delivered satisfactorily. They delivered this one to the wrong house.”

Helpful Report

Hello Jack, Sorry to hear you have had issues with your deliveries. Our system indicates both orders were shipped and delivered to you the next day - as this isnt the case it would be great if you could reach out with some details on the issues when you have the time, and we will of course raise this with our courier services. Our contact is sales@coffeehit.co.uk Leigh Johnson Customer Service

“Slow delivery, then no invoice”

Helpful Report

Thank you for the review and feedback. I am sorry about the slow delivery- we have experienced delays in our warehouse due to Covid-19. I have checked the invoice and we emailed it to you on the 10th. It could be hiding in your junk mail? If not- we are happy to reissue it- please reach out to sales@coffeehit.co.uk.

“Hi, I still dont have any clue on my order S-41446. I have been trying to track since last 10 days but cant locate my order. Supposed to receive by end of May.”

Helpful Report

Good Afternoon, I do apologise for the delay, we have been looking into this for you to find out where this is. Unfortunately there are a few delays with the warehouse due to the pandemic, therefore it has taken a little time for them to get back to me. We have sent you your new tracking number, however your email is bouncing back. If you could please reach out to us, we can update you. Your order is on its way to you. Again I do apologise for the delays, we are very sorry for the inconvenience. Coffee Hit Ltd

Coffee Hit Ltd is rated 4.8 based on 1,389 reviews