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Coffee Hit Ltd Reviews

4.8 Rating 1,608 Reviews
96 %
of reviewers recommend Coffee Hit Ltd
4.8
Based on 1,608 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Coffee Hit Ltd Reviews

About Coffee Hit Ltd:

I started Coffee Hit in 2008, when I was always buying cool coffee gear from USA and Australia as it was not availble in the UK. I wanted great coffee for my customers and at home!
I wanted to help cafes and people make great coffee at home. I wanted to show people it didnt need to be expensive and great coffee can be fun and simple.

But if your like me you like to geek out a bit and we also have some really cool coffee brewing gear for my fellow coffee geeks.

We have the solutions for you to make great coffee at home or in the cafe.

Enjoy!
Paul, Owner

Visit Website

Phone:

0207 635 6247

Location:

4 Sandpit Road, Dartford,,
4 Sandpit Road, Dartford,
Kent
DA1 5BU

Coffee Hit Ltd 5 star review on 6th May 2025
Craig H
Coffee Hit Ltd 5 star review on 25th September 2024
Carlo T
Coffee Hit Ltd 5 star review on 2nd September 2024
Chun K
Coffee Hit Ltd 1 star review on 5th August 2024
Nicola C
Coffee Hit Ltd 5 star review on 19th May 2024
RICCI S
Coffee Hit Ltd 5 star review on 10th March 2024
MAX B
Coffee Hit Ltd 5 star review on 27th October 2023
David B
82
Anonymous
Anonymous  // 01/01/2019
I still haven't received my order.
Helpful Report
Posted 2 weeks ago
Hi Taras, I am sorry to hear you have not received your order yet. Our customer service team have contacted you via email with your tracking details which show your parcel is out for delivery and can be tracked live. Please let us know if there is anything else we can assists you with. Many Thanks John Smith Coffee Hit Team.
Posted 2 weeks ago
i had return the product to you last week, when can I get back the refund? thank you.
Helpful Report
Posted 3 months ago
Hello Jim Yu, I can see from tracking that your return arrived over the weekend. It can take 2-3 days for our returns team to process returns, so they should be in touch soon with details about your refund. Kind regards Leigh Coffee Hit
Posted 3 months ago
Still waiting to hear back about a return.......would give 0 if I could
Helpful Report
Posted 4 months ago
Hello Nicholas, I am sorry to see you are unhappy with the support team. I can see that you reached out late on 24th Feb, and the team responded early on 25th Feb (perhaps we were caught by your junk/spam folder?) I have emailed you again just now, and look forward to resolving the matter. Kind Regards Leigh
Posted 4 months ago
Doesn't keep the coffee hot as advertised. Would like to return it as its a disappointing product.
Helpful Report
Posted 5 months ago
Hello Polina, I'm sorry to hear you are unhappy with your purchase. We have reached out, to see if we can assist in finding a solution. Kind Regards Leigh Coffee Hit
Posted 5 months ago
Delivered ordered item to an address 40 miles away. Contacted them but to date no response
Helpful Report
Posted 6 months ago
Hello Liam, I am sorry that your order may have been delivered incorrectly. I can see that you notified us of this Friday evening. The Coffee Hit team are lucky enough to not work weekends, so they will look into this today for you. You will receive a response from us shortly if you haven't already. Kind regards Leigh Coffee Hit
Posted 6 months ago
Delivery let them down, they use parcel force who are apparently known for not deliverying to the right address?? if thats the case why use them... raised it on Tuesday with Coffee hit that I had not recieved the item, was told 24 hours to work out where it had gone.. never heard anything back from them 3 days later... in the end did my own communinity research on facebook/whats app groups in the neighbourhood to try and locate where they delivered it and managed to locate it.
Helpful Report
Posted 9 months ago
Hello Chris, Thank you for taking the time to leave a review. I am sorry that there was an issue with your delivery and that the investigation took longer than expected. I am pleased you have located your delivery and hope you enjoy your products. Kind regards Leigh Coffee Hit
Posted 9 months ago
use different carrier as parcelforce is ruining your service. also need to provide better communications to customers on tracking parcel
Helpful Report
Posted 10 months ago
Hello Wan Ling, Thank you for your review. I am sorry to hear you were unhappy with the delivery service. I can see that you have been in touch with our customer service team and tracking details were provided manually after the automatic emails were possibly caught by your spam filter. Your feedback is appreciated. Many thanks Kim Coffee Hit
Posted 10 months ago
The item arrived damaged with a huge dent on the side, asked for a replacement, and the replacement unit arrived with multiple visible discolouration marks on it. The quality control is really disappointing and the quality of the service is also sub-par. The customer service person kept sending me labels to print out even though it's 2024 and I have already stated that I don't have a printer at home. I wasted more than an hour of my time on this and they did not offer any solution at all.
Helpful Report
Posted 10 months ago
Hello Daniel Thank you for taking the time to leave us this review. I am sorry you were unhappy with the quality of the products received and we have raised this issue with the brand. Concerning your customer service experience, we have refocused the team to avoid this type of issue happening in the future and we are working on a solution to have all our returns available with a no-print option as default. Kind regards Leigh Coffee Hit
Posted 10 months ago
The jug is way cheaper on Amazon
Coffee Hit Ltd 1 star review on 4th August 2024
Helpful Report
Posted 11 months ago
Hi Nina, Thank you for the review. My understanding is that we charge a very similar price to Amazon, perhaps shipping was a factor? I have emailed you requesting further details as we do our best to be competitive with pricing Kind regards Leigh Coffee Hit
Posted 11 months ago
This is not necessarily about Coffee Hit, but Parcelforce the shipping company who was horrible. Twice missed delivery even though I was home, had to call the customer services three times to get the package delivered. The actual Bonavita drip coffee machine I bought is working nicely!
Helpful Report
Posted 1 year ago
Hello Bhagya, I am sorry you had to reach out to our courier regarding your delivery, but I am pleased to hear the order is now with you and you are enjoying your purchases. Kind regards Leigh Coffee Hit
Posted 1 year ago
How the product look on the surface is great, but the problem is on the trap hall of the trap is very small. The froth does not go. I have it in three on two of the three locations. I have lots of space and I have replaced the trap with sink trap, but on the third one I do not have space enough and I’m forced to use the original one which comes with the small hole, the froth always stays on the sink and look disgusting
Helpful Report
Posted 1 year ago
Good Morning, Sorry to see that you are unhappy with your product. We have reached out to you via email to see if we can assist. Kind Regards Leigh Coffee Hit
Posted 1 year ago
Ordered a couple hundred pounds worth of stuff, says it was delivered 5 days ago but it was not. Cannot find the parcel they claimed was delivered and I work from home so no one came to the door. Tried to contact someone to find out where it is and no response.
Helpful Report
Posted 1 year ago
Hello Alannah-Danielle, Apologies for the delay, I can see you contacted us yesterday after office hours, and a member of the team has reached out this morning to help you with this issue. Hopefully, a solution will be found shortly. Kind regards Leigh
Posted 1 year ago
I ordered a grinder and they put wrong address on it, it sent back to sender and it’s been 9 or 10 days I’m still waiting for it
Helpful Report
Posted 1 year ago
Hi Pouria, THank you for leaving us a review. We're really sorry for the errors on our part & that it has taken longer than planned to have your order reshipped. I have emailed you separately with your new tracking information. Many Thanks John Coffee Hit.
Posted 1 year ago
Got the items I wanted on time and was what I wanted. However I wouldn't every buy from here again as I got added to the mailing list without explicitly choosing. I was sent 4 separate emails in less than 24 hours after purchasing. Whether there was or not a checkbox I missed (that was checked by default), purchasing something isn't an invitation to spam me.
Helpful Report
Posted 1 year ago
Good Morning Eric, Thank you for your feedback, this has been passed on to our managing and marketing teams. I can confirm that you have been unsubscribed from our marketing list too. Kind regards Leigh Coffee Hit
Posted 1 year ago
Its been a week since I ordered my parcel and I still haven't received it.. I scheduled 2 failed redeliveries and still failed
Helpful Report
Posted 1 year ago
Hello Charalambos, Sorry to hear you are unhappy with the delivery issues. We are already working with you and the courier via email, and will continue to do so until the matter is resolved. Kind regards Kim Coffee Hit
Posted 1 year ago
Still do not have my order. Coffee hit erroneously entered the delivery address which failed. Tried to get help from coffee hit and all they did is send me the tracking link AGAIN. After a few emails back and forth it seems I need to correct the address on the delivery providers website. Tried to do that, but it all hinges on the delivery card which doesn't exists as the address was incorrectly entered in the first place. I guess the couple of hundred pounds coffee hit already siphoned out of me doesn't rate high enough to fix my problem
Helpful Report
Posted 1 year ago
Hi Francois, I am sorry you are not happy with our service. We provided the tracking link so you could make any amendments to the address that you felt needed to be changed. You can ignore the delivery card line and progress through the parcel force site to amend the information. I have processed for you on your behalf this morning. Thanks Team Coffee Hit
Posted 1 year ago
I ordered a Fellow Carter mug on 28th March and, as of 11th April, I am yet to receive it. The issue is their chosen courier Yodel who have failed on four attempts to deliver my item. Whilst my score is based on the courier company, I was very disappointed that coffeehit wouldn’t pay me a small amount to collect my parcel from Yodel’s depot. It would have been a very small gesture to pay me my travelling costs for me to be able to collect my Fellow mug before the Easter break. In my opinion it was poor judgement by Coffeehut to ignore my request to collect from Yodels depot which meant a poor score and a very unhappy customer! I’m hoping to receive the item this week.
Helpful Report
Posted 2 years ago
Hello Andrew, Thank you for your review, I am sad to see that you gave us one star for poor service. I have looked into this and can see that we have been working with you on a solution. Sadly, being such a rural address Yodel is having difficulty locating you but we are doing our best to assist them. As the matter is still open here, you will receive your next update via the ongoing email trail. (this should be later today, as we are now back after the easter break) Kind regards Leigh Coffee Hit
Posted 2 years ago
Ordered products informed delivery by 10th latest still not arrived
Helpful Report
Posted 2 years ago
Good Morning Stephen, I can see you reached out to us on Tuesday afternoon regarding your delivery, and we have reached out to the courier for assistance with this matter. The team will continue to keep you updated via email. Kind regards Leigh Coffee Hit
Posted 2 years ago
It’s arrived broken and I never received an email with confirmation so how can I send it back, it’s not an easy process
Helpful Report
Posted 2 years ago
Good Morning Emma, Sorry to hear about these issues. We would love for all our customers to be happy with their purchases but understand this isn't always possible, so we have tried to make our returns process and contact information easily available. We will look at this again as you found this wasn't the case. I will email you now regarding the broken item with the hopes of resolving the issue. If for any reason you don't receive it, you can reach me via sales@coffeehit.co.uk. Kind regards Leigh Coffee Hit
Posted 2 years ago
emailed about an item that i didnt order, nobody ever got back to me, will be avoiding in future.
Helpful Report
Posted 2 years ago
Good Morning Jamil, I can see that you left us an out-of-hours chat message on Sunday and that our team responded at 8 am Monday morning via email. Perhaps we were caught by your junk filter? I have emailed you again just now, requesting your order details to help you resolve the issue. Kind regards Leigh Coffee Hit
Posted 2 years ago
Coffee Hit Ltd is rated 4.8 based on 1,608 reviews