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Coffee Hit Ltd Reviews

4.8 Rating 1,389 Reviews

96 %

of reviewers recommend Coffee Hit Ltd

Company Reviews

Product Reviews

4.8

Based on 1,389 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Coffee Hit Ltd:

I started Coffee Hit in 2008, when I was always buying cool coffee gear from USA and Australia as it was not availble in the UK. I wanted great coffee for my customers and at home!
I wanted to help cafes and people make great coffee at home. I wanted to show people it didnt need to be expensive and great coffee can be fun and simple.

But if your like me you like to geek out a bit and we also have some really cool coffee brewing gear for my fellow coffee geeks.

We have the solutions for you to make great coffee at home or in the cafe.

Enjoy!
Paul, Owner

Visit Website

Phone:

0207 635 6247

Location:

4 Sandpit Road, Dartford,
Kent
DA1 5BU

Coffee Hit Ltd 5 star review on 10th March 2024

Coffee Hit Ltd 5 star review on 27th October 2023

Coffee Hit Ltd 5 star review on 18th October 2023

Coffee Hit Ltd 5 star review on 12th October 2023

Coffee Hit Ltd 5 star review on 3rd October 2023

Coffee Hit Ltd 5 star review on 3rd October 2023

Coffee Hit Ltd 5 star review on 22nd September 2023

77

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a couple hundred pounds worth of stuff, says it was delivered 5 days ago but it was not. Cannot find the parcel they claimed was delivered and I work from home so no one came to the door. Tried to contact someone to find out where it is and no response.”

Hello Alannah-Danielle, Apologies for the delay, I can see you contacted us yesterday after office hours, and a member of the team has reached out this morning to help you with this issue. Hopefully, a solution will be found shortly. Kind regards Leigh

“I ordered a grinder and they put wrong address on it, it sent back to sender and it’s been 9 or 10 days I’m still waiting for it”

Hi Pouria, THank you for leaving us a review. We're really sorry for the errors on our part & that it has taken longer than planned to have your order reshipped. I have emailed you separately with your new tracking information. Many Thanks John Coffee Hit.

“Got the items I wanted on time and was what I wanted. However I wouldn't every buy from here again as I got added to the mailing list without explicitly choosing. I was sent 4 separate emails in less than 24 hours after purchasing. Whether there was or not a checkbox I missed (that was checked by default), purchasing something isn't an invitation to spam me.”

Good Morning Eric, Thank you for your feedback, this has been passed on to our managing and marketing teams. I can confirm that you have been unsubscribed from our marketing list too. Kind regards Leigh Coffee Hit

“Its been a week since I ordered my parcel and I still haven't received it.. I scheduled 2 failed redeliveries and still failed”

Hello Charalambos, Sorry to hear you are unhappy with the delivery issues. We are already working with you and the courier via email, and will continue to do so until the matter is resolved. Kind regards Kim Coffee Hit

“Still do not have my order. Coffee hit erroneously entered the delivery address which failed. Tried to get help from coffee hit and all they did is send me the tracking link AGAIN. After a few emails back and forth it seems I need to correct the address on the delivery providers website. Tried to do that, but it all hinges on the delivery card which doesn't exists as the address was incorrectly entered in the first place. I guess the couple of hundred pounds coffee hit already siphoned out of me doesn't rate high enough to fix my problem”

Hi Francois, I am sorry you are not happy with our service. We provided the tracking link so you could make any amendments to the address that you felt needed to be changed. You can ignore the delivery card line and progress through the parcel force site to amend the information. I have processed for you on your behalf this morning. Thanks Team Coffee Hit

“I ordered a Fellow Carter mug on 28th March and, as of 11th April, I am yet to receive it. The issue is their chosen courier Yodel who have failed on four attempts to deliver my item. Whilst my score is based on the courier company, I was very disappointed that coffeehit wouldn’t pay me a small amount to collect my parcel from Yodel’s depot. It would have been a very small gesture to pay me my travelling costs for me to be able to collect my Fellow mug before the Easter break. In my opinion it was poor judgement by Coffeehut to ignore my request to collect from Yodels depot which meant a poor score and a very unhappy customer! I’m hoping to receive the item this week.”

Hello Andrew, Thank you for your review, I am sad to see that you gave us one star for poor service. I have looked into this and can see that we have been working with you on a solution. Sadly, being such a rural address Yodel is having difficulty locating you but we are doing our best to assist them. As the matter is still open here, you will receive your next update via the ongoing email trail. (this should be later today, as we are now back after the easter break) Kind regards Leigh Coffee Hit

“Ordered products informed delivery by 10th latest still not arrived”

Good Morning Stephen, I can see you reached out to us on Tuesday afternoon regarding your delivery, and we have reached out to the courier for assistance with this matter. The team will continue to keep you updated via email. Kind regards Leigh Coffee Hit

“It’s arrived broken and I never received an email with confirmation so how can I send it back, it’s not an easy process”

Good Morning Emma, Sorry to hear about these issues. We would love for all our customers to be happy with their purchases but understand this isn't always possible, so we have tried to make our returns process and contact information easily available. We will look at this again as you found this wasn't the case. I will email you now regarding the broken item with the hopes of resolving the issue. If for any reason you don't receive it, you can reach me via sales@coffeehit.co.uk. Kind regards Leigh Coffee Hit

“emailed about an item that i didnt order, nobody ever got back to me, will be avoiding in future.”

Good Morning Jamil, I can see that you left us an out-of-hours chat message on Sunday and that our team responded at 8 am Monday morning via email. Perhaps we were caught by your junk filter? I have emailed you again just now, requesting your order details to help you resolve the issue. Kind regards Leigh Coffee Hit

“Did not receive my order!”

Hi Jane, I am sorry the order has not arrived yet, and that you had to leave a review. This is the first I am hearing of the issue, but hopefully, I can help. The tracking is showing the driver needs a little more help locating you. Can you further advise any information I can pass on to them? Alternatively, I can ask Yodel to have the item returned and refunded if you no longer want the order. Kind Regards, Kim Team Coffee Hit

“My coffee grinder still not working after the repair and no one response my email yet for further instructions”

Sorry to hear that your grinder was not working on delivery and that your email had not yet been responded to today. I see that you have called us today, and action has been taken to help resolve this issue. If you need any further assistance, please do not hesitate to reach out to us using sales@coffeehit.co.uk Kind regards Leigh Customer Service

“You send me no e mail or information at all about the tracking of my package. Nor was I told that there was a tracking service threw your website. As well as the fact that I did not even receive a e mail to confirm my order”

Hello Conor, We're very sorry to hear you never received any of our emails. I have emailed you separately with all your tracking information. Many Thanks Coffee Hit.

“I bought my coffee grinder two weeks ago and am still waiting for my order”

Hi Adriana, We do apologize for this. I have emailed you separately to work with you on this issue. Many Thanks Coffee hit

“My items missing and the communication has broken down...”

Hi Katie, I have emailed you back this morning after the bank holiday weekend. We are investigating with the courier what happened with the delivery. Thank you. Regards, Kim Poot Operations Manager Coffee Hit

“Originally ordered the bundle of cups 1x 360ml 1x 260ml 1x 160ml As the ordered arrived I only got the 360ml cup and 2x 160ml (one of them being cracked and packed anyway..) so I contacted help support and explained the situation which I later had to do another 2-3 times... so this “Vicky” (person who did the entire chat) reassured me that she would fix it etc but long behold I received the “fixed” package to only find another 160ml cup... truly disappointing and not good at all (sounds like she needs a refresher course on her job role to say the least)”

Good Morning, I am so very sorry that the wrong cup was again sent. I will get in contact with the warehouse to get this fixed, and make sure the correct cup is packed and delivered. I am very sorry for the inconvenience caused. I will get the warehouse to check what has happened, and to get the correct order out for you as soon as possible. My apologies for the warehouses mistake. I can assure you, this will be sorted and corrected as soon as possible for you. Please let me know if you have any questions, I will be happy to help with anything else you need. Have a great day. Coffee Hit Team

“Order has not been delivered so I can only rate this as 1 star”

Hi Charles, Thank you for taking time to leave a review. I am very sorry to hear the order has not arrived yet. I have contacted you in an separate email so we can help you with this. Many Thanks. Coffee Hit Team.

“I never received the item I ordered. The delivery company never turned up but insisted they had delivered the item. I had to insist on a refund after being accused of being a liar and a thief.”

Hello Hiroko, I am sorry that you are unhappy with your shopping experience here at Coffee Hit. An investigation was raised with the courier, and as they were unable to provide sufficient proof of delivery a full refund has been processed. Regards Kim Poot Operations Manager

“I didn't receive what I ordered”

Hi Resul, I am sorry to see your order has not arrived yet. I can see on the tracking that it was delivered. I have emailed you personally so we can get this resolved. We look forward to hearing from you. Kind Regards, Kim Poot

“Payed for fast delivery but late again”

Hey Pierre, The team are still on holiday here, but when I saw you were unhappy I thought it was best to jump online. I can see you placed your order 23rd December, and due to the Christmas Holidays, your estimated delivery date was 4th Jan. However I can see that this order was delivered 30th December. So with the holidays and the pandemic I think we did pretty well. If you need any further assistance with this order, or any other Coffee Hit matters, then please email us - sales@coffeehit.co.uk Happy New Year Leigh Coffee Hit

“I don't like to leave bad reviews but unfortunately, I'm left with no choice on this occasion. Initially I had problems with having the item I ordered dispatched. I placed the order on November 27th and it didn't leave the Coffee Hit warehouse until December 3rd. I got a tracking number on that date but the parcel is yet to leave the sorting hub in the U.K. The parcel is bound for Ireland but I don't think it's likely that I'll get the item I ordered for in time Christmas. It was a gift for my wife. I'm very disappointed and I don't think I could justify ordering from Coffee Hit again based on this experience.”

Hi Gareth, We don't like getting bad reviews. We can see the order has shipped but may be stuck in transit. Good news is we have time to get this fixed before Christmas. :-) Now that we have been made aware of the issue we are reaching out to Parcel Force to find out what happened since the last scan. If we cannot find it- don't worry- we will get the order re-shipped. :-) We will reach out to you separately as well. Regards, Kim Poot

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Coffee Hit Ltd is rated 4.8 based on 1,389 reviews