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Coffee Hit Ltd Reviews

4.8 Rating 1,608 Reviews
96 %
of reviewers recommend Coffee Hit Ltd
4.8
Based on 1,608 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Coffee Hit Ltd Reviews

About Coffee Hit Ltd:

I started Coffee Hit in 2008, when I was always buying cool coffee gear from USA and Australia as it was not availble in the UK. I wanted great coffee for my customers and at home!
I wanted to help cafes and people make great coffee at home. I wanted to show people it didnt need to be expensive and great coffee can be fun and simple.

But if your like me you like to geek out a bit and we also have some really cool coffee brewing gear for my fellow coffee geeks.

We have the solutions for you to make great coffee at home or in the cafe.

Enjoy!
Paul, Owner

Visit Website

Phone:

0207 635 6247

Location:

4 Sandpit Road, Dartford,,
4 Sandpit Road, Dartford,
Kent
DA1 5BU

Coffee Hit Ltd 5 star review on 6th May 2025
Craig H
Coffee Hit Ltd 5 star review on 25th September 2024
Carlo T
Coffee Hit Ltd 5 star review on 2nd September 2024
Chun K
Coffee Hit Ltd 1 star review on 5th August 2024
Nicola C
Coffee Hit Ltd 5 star review on 19th May 2024
RICCI S
Coffee Hit Ltd 5 star review on 10th March 2024
MAX B
Coffee Hit Ltd 5 star review on 27th October 2023
David B
82
Anonymous
Anonymous  // 01/01/2019
Excellent service. Postage a bit expensive for such a small item, doubling its price.
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Posted 3 years ago
Thank You for your review. Coffee Hit
Posted 3 years ago
Fair pricing, good stock of coffee gear and fast shipping. Ticks all the boxes.
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Posted 3 years ago
Great review Rown. Coffee Hit
Posted 3 years ago
Really good quality, but pricey.
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Posted 3 years ago
Thank you for your feedback Ka, Many thanks Coffee Hit
Posted 3 years ago
Bought as a gift but delivered on time in good condition
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Posted 3 years ago
Great review Jo (goes well with the great gift 😉) Team Coffee Hit
Posted 3 years ago
The Grinder is great as expected. After using 30, I think 270 will be a better choice as it has micro adjuustment. Anyway, it is value for money.
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Posted 3 years ago
Thank you for the review. Team Coffee Hit
Posted 3 years ago
Great gear offering that you can’t get other places.
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Posted 3 years ago
Thank you for the review Sonny. Team Coffee Hit
Posted 3 years ago
Easy to order from with good communications.
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Posted 3 years ago
Thank you Jason, Please let us know if there is anything we can improve on to get a 5*. Many Thanks Coffee Hit.
Posted 3 years ago
Too many times I've left the bag open and the mild roast coffee has started to wane as I got to the bottom of the bag. Not saying I still won't forget to seal the beans with the atmos. But I stand a better chance of spotting my mistake by checking for the green indicator. Time will tell. Its nice to see the beans through the clear container.
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Posted 3 years ago
Thanks for leaving us a review Andrew. Let us know if there is anything we can do to make this a 5* Many Thanks Coffee Hit
Posted 3 years ago
Useful and helpful
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Posted 3 years ago
Thank you Robin. Many Thanks Coffee Hit.
Posted 3 years ago
Our coffee was delivered within 48 hours of ordering and the tracking system offered a mobile telephone number so that I was able to speak to the driver, John, who was very helpful. The grinder was super well packed and arrived safely. It works well and we are now enjoying our espresso as much as ever. My only reservation is that the instructions are limited to a single small card so, if we had not the same model before (which gave sterling service for nine years) we would have found operating the grinder difficult. As it is we have a couple of 'extra bits' whose function is unknown.
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Posted 3 years ago
Hi Penelope, Thank you for the kind review, Im glad your order arrived in good time and you are pleased with your purchase. The Baratza range comes with the quick start guide, with the full manual being available from either ours or the Baratza website. (our small attempt to help cut down paper waste) I have emailed you a copy, but if you have any further questions don't hesitate to ask! Many thanks Coffee Hit
Posted 3 years ago
They stock a nice range of Baratza products and ship quickly. Unfortunately neither their packaging, nor their courier choice (Hermes) deserve 5 stars.
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Posted 3 years ago
Thank you for leaving us a review Alessandro, We will certainly take your feedback on board and try to improve on this. Many Thanks Coffee Hit.
Posted 3 years ago
Thank you Coffee Hit. Received my goods well on time and in good order. Much appreciated
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Posted 3 years ago
Thank you for the great review. Please let us know if there is anything we can do better to get that 5*. Many Thanks Coffee Hit.
Posted 3 years ago
Quick delivery. Too much packaging for the size of the product though.
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Posted 3 years ago
Hi Harm, Thank you for the feedback. Glad to hear your product arrived safely. Many Thanks Coffee Hit.
Posted 3 years ago
UPDATE on the below review: The customer service team did eventually reach out, apologized, and sent a replacement for the damaged item. I, therefore, revised my review to 4 stars. Thanks, Coffee Hit! ------------ Great products. Very bad customer service! We ordered quite a few Rhino milk jugs for our cafes. One or two were damaged, I contacted Coffee Hit to let them know, hoping maybe for a replacement. They just ignored my request and I never heard back from them.
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Posted 3 years ago
Hi Zaid, I am sorry to hear your order arrived damaged. I have not seen any emails from you, we would not intentionally ignore any of our customers. I have reached out to you separately so we can get this sorted for you. I look forward to getting this sorted. Kim Poot Coffee Hit
Posted 3 years ago
Fast service, everything ok.
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Posted 4 years ago
Thank you for the review Merlin. Team Coffee Hit
Posted 4 years ago
Although much later availability of my Baratza grinder due to world events, I was kept well informed & when the despatch of the product arrived, was advised in a timely manner. The only critique I'd make is the route through despatch. This was via Whistl. In the past whenever goods have been sent to me, Royal Mail has been the final delivery service. I've never received direct delivery from Whistl. This usually results in the tracking breaking down & you're left in limbo as to when the delivery will be finally made. With this delivery it was Yodel who were delivering. I have had bad experiences with Yodel over the past 2-3 years with other suppliers so if I can I try to avoid them if I can, even closing accounts from suppliers who use them exclusively. In this instance the tracking was maintained by Yodel. One snag. Part way through they advanced the delivery date to the next day. Unusually they gave the name & mobile number of the driver who gave me an assurance it would be delivered that day. And it was by private car not the usual van. So good result but why the delivery variation? So use a reliable service & I'd have given the full 5 stars. The grinder is great. Reduced static & the added benefit of repair if anything goes wrong. No land fill here.
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Posted 4 years ago
Hi Harry. Thank you for your feedback, We will certainly take this on board and try to improve our shipping services where possible. We're glad to your order arrived safely. Enjoy your new grinder & remember we're only a click away if you need help with it. Many Thanks Coffee Hit Team.
Posted 4 years ago
Took some time to arrive in Texas, want 220 volt coffee/tea/toast appliances in home. As an Engineer, it’ll be connected with 220 volt GFI, traveled Europe many years ...like the quick results.
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Posted 4 years ago
Great review! Thank you. We are glad you are happy, we hope to see you again soon :) Coffee Hit Team
Posted 4 years ago
The goods arrived super fast but I hadn't realised they would be coming from different places. This was a little disappointing as it meant more packaging and more delivery costs. Nevertheless what arrived pleased us enormously particularly the Dear Green Brazil Fazenda Pantano.
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Posted 4 years ago
Glad to hear everything arrived. We have the coffee shipped directly from the roaster so you get the freshest bag. Thank you for the great review.
Posted 4 years ago
I bought a grinder. The price was great, the service was great, the only thing stopping me from giving 5 stars was the cheap and poorly fitting Uk plug adapter to adapt from EU. It’s very loose with too much play. Otherwise brilliant service.
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Posted 4 years ago
Thank you so much for your feedback. I have reached out to the supplier regarding your concerns with the plug. Thank you again, Team Coffee Hit
Posted 4 years ago
GOOD FAST SERVICE
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Posted 4 years ago
Great review - thanks John. Team Coffee Hit
Posted 4 years ago
Coffee Hit Ltd is rated 4.8 based on 1,608 reviews