Chestnut Mill Limited Reviews

Name: Chestnut Mill Limited
Rating: 4.73

4.7 Rating 1,357 Reviews

93 %

of reviewers recommend Chestnut Mill Limited

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

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Phone:

01256578011

Email:

info@chestnutmill.co.uk

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Chestnut Mill Limited 5 star review on 27th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely summerhouse for the corner of our new garden. The latch is a bit awkward/ fiddly but otherwise it,s good & still standing after last nights storm. The staff were helpful & returned my call after leaving a message on their answerphone.”

Chestnut Mill Limited 4 star review on 29th March 2024

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is great to hear you had very happy with your summerhouse and it has stood up nicely to the storm. I am sorry to hear about the latch. If you would like to send some photos to our e-mail we can look to see if this can be addressed. You comment on our helpful customer service is great to hear as we take great pride in it. Many Thanks Chestnut Mill Team

Posted 1 year ago

“Wed said 7 to 10 day delivery. Telephoned Chestnut Mill after 10days, they were NOT HELPFUL, all they could say was,, "we passed the order over to Spire, and said they could not help" Phone Spire, they had not even received the order. Order arrived 4 weeks later. The summer house is full of knot holes, doors do not meet. Not enough screws or roof felt tacks. I WOULD NOT RECOMMEND THIS COMPANY”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sad to hear that you have had such issues and would like to sincerely apologise for any failings you perceive us to have had. Customer service is our number one priority and we would certainly have never said we could not help. We will of course take your comments on board and look to improve our service and communication. I would though just like to add some points to your feedback. You have not informed us until this feedback of any structural issues with the building. If you can e-mail us some photos of the issues we should be able to get this addressed by the manufacturers for you. With regards to the delivery delay I would just like to detail the issues, reasoning behind them, and our actions. This building is delivered directly by the manufacturer as detailed on the product page and the delivery is booked directly with them. We were only aware of the issue once you contacted us 10 days after the order was placed, we are very sorry that this delay had happened. I can assure you the order was sent to them the very instant you placed the order as it is all automatic. By the time you had called we had even been invoiced and paid Shire Garden buildings. Unfortunately, there was a delay within their team moving it from the order system, to the logistics system (which is what the team you will have spoken to can see). They should never have told you that they didn't have the order and the Directors at Shire Garden Buildings have agreed this shouldn't have happened and pass on their sincere apologies. They had recently taken on new staff and this had caused some problems with orders being processed incorrectly and or slowly for a week or two. We would never say we couldn't help, but we will have said we couldn't book the delivery for you as it is not our delivery system, it is delivered directly by the manufacturers Shire Garden Buildings and we have no access to their logistics system. However this is not the same as not being able to help. We did hound Shire Garden Buildings to ensure you were contacted ASAP to book the delivery with them. I can see we sent multiple e-mails and made made multiple phone calls to chase this for you. Unfortunately, as 10 working days had passed before we were aware of the issue and it took a day or tow to get it sorted with Shire, the delivery did then have to be slotted into their existing schedule which resulted in another 7-10 days passing meaning delivery took 4 weeks.

Posted 1 year ago

“Good value fast delivery. Very pleased with product”

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Posted 1 year ago

“Great service and communication”

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Posted 1 year ago

“Good furniture . 10 year guarantee. Personal service (we have some dates for delivery that didn't work, they worted it all out).. Everything worked out as promised. Prettu impressive.”

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Posted 1 year ago

“Very pleased with the bench that l received”

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Posted 1 year ago

“Excellent parcel store and quickly delivered”

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Posted 1 year ago

“Super quick delivery and the archway and gate are stunning. A perfect addition to our garden.”

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Posted 1 year ago

“Very pleased with my arched garden gate which arrived within the designated timescale and was well packed and protected on pallet delivery. Great job.”

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Posted 1 year ago

“Great. Quick delivery and customer service.”

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Posted 1 year ago

“Very pleased with the parcel box planter. As described and easy to assemble, looks great”

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Posted 1 year ago

“Your service is excellent,with very prompt service and delivery by DPD however due to the poor quality of the meadow hay will probably not order this item again 🙁”

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Posted 1 year ago

“Excellent company, speedy delivery.”

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Posted 1 year ago

“Superb products with excellent communication . Delivery was organised and on time. Really happy. Great place to buy from confidently, on line”

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Posted 1 year ago

“Excellent product at an amazing price, easy to use website and gerat communication - thank you.”

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Posted 1 year ago

“Quick ordering and delivery”

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Posted 1 year ago

“Purchased a garden arch could have purchased elsewhere however was at good price and postage and packing was included arrived in 2 days very good service”

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Posted 1 year ago

“Chestnut Mill is my go to supplier of livestock feed and equipment. Always a great selection of products and really quick delivery. I recommend them to everyone and wouldn’t think of going anywhere else.”

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Posted 1 year ago

“Delivered quickly. Product arrived in perfect condition and as expected. Very happy with the service”

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Posted 1 year ago

“Received parcel within 3 days, packaging was still intact. Will be shopping with them again, thank you Chestnut mill”

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Posted 1 year ago

Chestnut Mill Limited is rated 4.7 based on 1,357 reviews