Capsule Clean Reviews

Name: Capsule Clean
Rating: 3.65

3.7 Rating 104 Reviews

64 %

of reviewers recommend Capsule Clean

3.7

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 73%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Capsule Clean:

Capsule is a premium product made from premium materials. From high power brushless motors, to large batteries, aircraft grade aluminium and expensive carbon fibre capsule has been built from the very best components.

Ultra-Light
world’s first carbon fibre domestic appliance

Full Performance
cleans as well as a full size corded upright

Healthy Appetite
nearly 5 times the capacity of some cordless vacuums

Truly Clean
gets the dirt out of your home

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Anonymous

Anonymous // 01/01/2019

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“Fantastic lightweight vacuum,very powerful on turbo setting, very happy customer”

Helpful Report

“This is an expensive piece of Rubbish. Customer service is even worse, do not believe the statement that you will get your money back if your not satisfied. Still waiting for my refund yet return was booked after 2 hours of usage as collected by Halo. Halo accounts sort yourself out. I want my money back.”

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“A month later and I still haven't received my replacement bags. Can't seem to find them for sale anywhere else either... :/”

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“It does a good job of vaccuming. The 2nd battery is very helpful to finish the job. But I have some picky issues. There is nowhere to put 2md battery whilst charging. The wall mount has holders for the tools but it's a jigsaw puzzle. The cleaning head could be wider.”

Helpful Report

“What an absolutely awful company to deal with. Product sub standard and flimsy. They offer a 30 day refund guarantee - don't hold ur breath - you will have to fight for it.. 20 days and counting and I’ve chased 3 times now! No where in their terms does it state how long you have to wait for your refund and with every person you speak to on the phone, the timescale changes!! No managers available to speak to as call staff work from home!!”

Helpful Report

“This is the second replacement charger I have bought. A bit disappointing as the wires went at the point where you plug the machine into. I only noticed that it had gone due to sparks! Works out quite expensive to replace at £19.99 plus postage. The second one I ordered took over 2 weeks to come! 😩”

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“Easy to use”

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“Positive? Good looking design, discounted price often available, light weight, bag = less dust escape when emptying. Negative? Challenging pricing policy - the £ go up and down and buying direct seems to be cheaper than Amazon but slower for delivery, stock/logistics problems = I've waited 4 weeks for a capsule X to be delivered, support staff clearly have limited authority to do anything except ... say they are sorry. So 3 starts not 5. I hope it's reliable as some reviews suggest QC problems with battery life and catches...we'll see.”

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“Will Never go short of power can hoover the whole house now without waiting to recharge”

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“Fantastic cleaner. Lovely and light and great suction”

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“I've only just received my capsule and only tried it out once and I am not too sure as yet .”

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“I can't write a review since ordering on 27th April I have been unable to use the machine as the batteries don't charge. I have received a replacement battery but that doesn't charge either. I am awaiting a replacement charger.All I can say is that it is very heavy and not lightweight as advertised.I am very frustrated and disappointed.”

Helpful Report

“Great vacuum. Had one for years and recently bought two new ones, one for us and one as a present. Powerful, very light, and manageable. The detachable dustbins are incredibly useful as they keep the dirt away. No need to clean anything. The newer version also includes new efficient filters. I cannot recommend this brand more…they also have an excellent customer service.”

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“Easy to fit. Last longer than I expected. Good to have a oack of spares to hand.”

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“As usual with this sort of appliance, the attachments are very difficult to get off and on.”

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“This is our second purchase of a Capsule. We like the new design and the new accessories. The hard floor attachment is great. Works well on stair but could do with a better attachment. Overall, better power and capacity which is fantastic.”

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“Perfect , great suction and very light”

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“Halo Capsule X, very light and so easy to use. I chose this cordless vacuum cleaner because it uses a bag and utilises HEPA filter technology. I have previously used bagless vacuum cleaners and often found that they leaked fine particles of dust into the room I was vacuuming or covered me in dust when emptying not so with the Halo Capsule X simply remove the bag dispose replace the bag and on you go, the bags last for ages anyway. Did I mention how powerful the Capsule X is, it has three settings and they all feel strong and pick up almost anything, it's so easy on the stairs and it practically has a gadget for any eventuality, definitely recommend it 😁”

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“Newspaper offers are not always fulfilled”

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“This company is not honest. 10/10 dissatisfied with customer service and product. Nine weeks later still waiting for cleaner to be collected. Never used. Arrived in a box too small for content so could not stay shut. Delivery driver was struggling keeping in closed to prevent content falling out. A quality product should have a suitable box so i had my doubts about the machine. Taking a look at the main part i was not happy with the angle of the handle and found it awkward to hold so did not put it together. I found the bags much too small. Some of the instructions were not clear. So decided it was not for me and not worth the money. I emailed Halo straight away about my decision stating that should i have been able to see it in a store i would not have bought it. With difficulty i placed back in the box the 2 or 3 bits i had taken out using much tape to keep all contained in the box too small for it. My email was not accepted so looked for another email address. Eventually collection was arranged for 9 weeks later but never happened. Supposed to be collected today but courier company tells me it is not booked though Halo say they booked it for today. I previously enquired about returning the cleaner back to them though one and half hour away. I did not as their address was incomplete and felt i might waste my time not finding the exact location. I asked for more precise location but it was not provided. This Halo company is far from serious or professional. They obviously do their best not to have any machine returned. They should not be in business when dealing with customers the way they do. Taking money is all they are good at. I would never buy anything from this company again.”

Helpful Report

Capsule Clean is rated 3.7 based on 104 reviews