Capsule Clean Reviews

Name: Capsule Clean
Rating: 3.64

3.6 Rating 106 Reviews

64 %

of reviewers recommend Capsule Clean

3.6

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Capsule Clean:

Capsule is a premium product made from premium materials. From high power brushless motors, to large batteries, aircraft grade aluminium and expensive carbon fibre capsule has been built from the very best components.

Ultra-Light
world’s first carbon fibre domestic appliance

Full Performance
cleans as well as a full size corded upright

Healthy Appetite
nearly 5 times the capacity of some cordless vacuums

Truly Clean
gets the dirt out of your home

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Anonymous

Anonymous // 01/01/2019

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“Newspaper offers are not always fulfilled”

Helpful Report

“This company is not honest. 10/10 dissatisfied with customer service and product. Nine weeks later still waiting for cleaner to be collected. Never used. Arrived in a box too small for content so could not stay shut. Delivery driver was struggling keeping in closed to prevent content falling out. A quality product should have a suitable box so i had my doubts about the machine. Taking a look at the main part i was not happy with the angle of the handle and found it awkward to hold so did not put it together. I found the bags much too small. Some of the instructions were not clear. So decided it was not for me and not worth the money. I emailed Halo straight away about my decision stating that should i have been able to see it in a store i would not have bought it. With difficulty i placed back in the box the 2 or 3 bits i had taken out using much tape to keep all contained in the box too small for it. My email was not accepted so looked for another email address. Eventually collection was arranged for 9 weeks later but never happened. Supposed to be collected today but courier company tells me it is not booked though Halo say they booked it for today. I previously enquired about returning the cleaner back to them though one and half hour away. I did not as their address was incomplete and felt i might waste my time not finding the exact location. I asked for more precise location but it was not provided. This Halo company is far from serious or professional. They obviously do their best not to have any machine returned. They should not be in business when dealing with customers the way they do. Taking money is all they are good at. I would never buy anything from this company again.”

Helpful Report

“Absolutely shocking service. Avoid this company! First Halo appliance arrive in July 2022. This stopped working within weeks. Offered a replacement. This took almost 6 months to arrive due to factory issues etc. Was given the new 'upgraded' model. This worked once and the brush head stopped turning and the motor began screaming. It is now January 2024 - Capsule Clean have still not collected the broken vacuum or paid out the rubbish, half price refund they offered. ( Small refund is apparently due to the return not being within 30 days - despite me trying to contact them for months). Useless product and useless service”

Helpful Report

“As per usual, my order arrived in a very timely fashion. Thank you.”

Helpful Report

“Repair carried out speedily and with no problems in collection and delivery”

Helpful Report

“This is an awful company. They boast a sustainable product but our machine broke down just out of warranty and we have been waiting for about a year for the repair service to become available. We will soon have no option but to throw the machine away. They do not respond to emails. I urge you to steer clear of buying a Halo product. It is such a shame because the machine was so good to use when it worked.”

Helpful Report

“My 83 year old mother bought a cleaner and needed a part that had broken on ringing she was told to email as do not have a phone service . I emailed for her and got an automated email but no follow up email response so she was left in limbo with no working vacuume and with knowone to talk to to solve the in guarantee fault .basically they want to sell products but after sales service is terrible so don't buy.”

Helpful Report

“Can't get a replacement battery and if it was in stock £79.99!”

Helpful Report

“Fabulous Fabulous. Don’t hesitate to use this company and buy their capsule. I’m not normally a review writer but feel I must comment positively on this company. I can not compliment the customer service team enough. I emailed the company last May when my Halo battery failed. I was offered a replacement battery under warranty. I appreciate how difficult this has been to source, a National issue of supply and demand, not unique to Halo.I have been updated regularly on position and a HUGE reduction was offered to purchase their new model which has a different battery unit to Halo Capsule!.I have received the new capsule and am delighted with product, far superior to any other cordless I have ever used. The hard floor roller is wonderful, no more scratching!! I will be notified when a replacement battery will become available and probably gift the old cordless to one of my children. Their products I deem wonderful. Their customer team are efficient and polite and indeed a credit to the company.”

Helpful Report

“It works really well however the brush stopped working and they are very slow in replying to each email, they tried sending a new brush which didn't work either so now I need a main unit and have been waiting for months. The design of the machine itself is great but the customer service quality is just way too slow.”

Helpful Report

“Was really pleased with vacuum but after 18 months it stopped working. Halo told me I needed a new battery which was out of stock and they would send to me when available. After waiting 3 months and still no battery -and realising from reviews many others waiting - very very doubtful battery would materialise and the two year warranty was drawing near so I contacted Citizens Advice who advised me to write to company - they sent me a template letter to use - asking for repair or refund quoting Section 75 of the Consumer Credit Act 1974. No response from Halo so contacted my credit card company quoting same Act. They began investigations but out of the blue a full refund of £249 from Halo went into my bank account! I can only offer this information to other disgruntled customers. First port of call Citizens Advice. Don’t let this company get away with it. What is the sad thing though was this such a great little vacuum and such a shame for us and Halo that it didn’t work out for us all.”

Helpful Report

“Now waiting over 5 months for new battery, which ran out one month over guarantee. They keep saying it will be available soon. I have now asked if it will EVER be available, but got no answer to that. Not impressed.”

Helpful Report

“I bought this and rarely used it. Bags I received with the pack, I stll have over half left. The clip which you open to open the actual capsule has broken. I mean, the plastic has sheared and the capsule can't close/lock so the vacuum doesn't work, or it does, but doesn't pick up. You can't speak to them via phone. Contact form or email. I'm waiting on a response. Really disappointed with the longevity or lack of and also the lack of contact which is possible via this company. Wouldn't recommend, as whilst the phone number works it merely advises that due to unprecedented demand the item is out of stock. Humans seem to be missing! So, I'm sorry, but whilst the concept may be ok, the fact that a MAIN piece of the vacuum has broken with so little use, means that its not fit for purpose. Disgusted and hopefully others will think twice about purchasing (oh wait a minute, its out of stock LOL).”

Helpful Report

“Item stopped working within warranty . Have been told for 4 months now they are waiting for stock to replace. Have been offered a partial refund for a fraction of the cost . Seems other people having identical Issues. Do not buy.”

Helpful Report

“DO NOT BUY. Product worked well for first 10 months then the motorised power brush stopped working, well within supposed 2 year warranty period. After being advised they would send a new main unit, 4 months later after repeated chasing and with no timeframe given for replacement, I asked for a full refund of £249.99. They advised they cannot give a full refund as I had the machine for 10 months and would only offer a refund of £155 due to the age and use of the product to date.”

Helpful Report

“Customer service seems non existent: my cleaner failed completely, suddenly and my mail - definitely received by them - either lost or ignored - has provoked no helpful response.”

Helpful Report

“This is a really great machine for us pensioners, as it saves dragging a corded hoover around, as it is very lightweight, but when it comes to battery life it is very poor. We have had ours for 25months, just one month out of warranty ( strange you might ask) and now our the battery packs up. Most people would assume ( and they should) you would get longer use out of battery life. For all the spare parts you can send away for for this particular device, you cannot get a spare battery like you would with other make of cordless vacuums. But the most annoying thing I have found with this company is, being so rude as to not answering an email I sent a few days ago requesting my options on replacing a new battery. So as I have said before great device, marred by poor battery life. I wait in anticipation that someone from customer services views my disappointment.”

Helpful Report

“Really terrible product. Poor customer service. I've been waiting over 2 months for a battery replacement and they have now offered me a partial refund (it's within warranty)... still even though I've given them my bank details they've still not refunded me nor have they replied for ages. I doubt I'll ever see it. DO NOT BUY! They are still advertising them for sale however. Mine is going to the dump. So much for sustainability.”

Helpful Report

“Unfortunately the only plus I can say about Capsule is that it is powerful. Regrettably , for me, the disadvantages massively outweigh the power. Every time it has been used, it falls over, unless securely placed in a corner. I find the handle extraordinarily uncomfortable as it is hard plastic and presses on my arthritic knuckles. Sadly the bags are pretty expensive. The cost of purchasing a spare charger plug is also expensive. Quite frequently chargers like this aren’t overly durable. The wire inside can fail unless you ensure the cable is upright. Warnings about using anything except genuine parts, whilst understandable, feels rather intimidating. I could not recommend this product to anyone without sharing all the issues I found. I appreciate that not all the issues I have encountered would necessarily affect everyone, but I would give a very honest appraisal.”

Helpful Report

“i could never recommend this cordless cleaner to anyone. it works well but getting it repaired is a nightmare. i've been waiting to get my halo capsule repaired for absolutely ages - literally months and months. It was only just out of guarantee. i have had no joy from halo in discovering when their halo refresh will be available again. and have found it near impossible to communicate with halo expect when I write an appalling review. it is beyond me why they can't estimate when this will be available. they said shortly 4 months ago!”

Helpful Report

Capsule Clean is rated 3.6 based on 106 reviews