Bell Group Reviews

Name: Bell Group
Address: 7-8 Ravensquay Business Centre, , Orpington, 7-8 Ravensquay Business Centre, , Orpington, Kent
Rating: 3.88

3.9 Rating 325 Reviews

73 %

of reviewers recommend Bell Group

Company Reviews

Metrics

Info

3.9

Based on 325 reviews

Shipping & Delivery
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Bell Group:

Whilst we are considered a market leader, our Group remains a family owned and operated company; George Bell, our Chairman and Founder, set up his own commercial painting and decorating company in April 1984 – Collins and Bell Ltd – operating throughout the central belt of Scotland. Since that time the Group has grown through acquisitions as well as organically; this has resulted in developing a strong network of services, which have been designed to integrate on a national, regional and local basis. Our key strength as a business is our team which we have developed over the years; this is partly thanks to the comprehensive training programme put in place for all employees and our commitment to respecting individuals.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's taken over 4 weeks to fit our bathroom and either me or my partner have had to have time off work only for nobody to show up. The shower is fitted too far to the right so we have to lean over to avoid the lip of the bath. Instead of plastering over old pipework they've screwed on bits of wood so it's not flush with the wall. We were told that somebody would come to us first thing this morning and again it's a no show. We can't afford to miss any more work so we'll finish it ourselves”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Don't take pride in there work and bump the whole job worst painters I've come across”

Helpful Report

Good morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“The workers were fine. Its the people who run the company. Couldnt run a bath in my opinion, then have the damned cheek to blame their office staff for their sheer incompetence and now some of the staff have been made redundant because the people who run Bell cant take responsibility for their own company. Definitely telling everyone i know never to use this company. The monkeys run the circus and this is why the company is going down the toilet. Horribly run and dishonest morons running it.”

Helpful Report

Thank you for your review We have sent you a private reply for further information to allow us to investigate Kind regards Bell

“Bell are a total waste of time. Incompetent workforce. They have been working on a block of 69+ flats for over a year and everything they touch is a mess.”

Helpful Report

Good afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

Good afternoon, We sent you a private message a couple of weeks ago for further information on your comments but have not heard back. Please reach out to us should you wish us to look into this more for you. Kind regards Bell

“Do not use these guys, we have no choice, they had a few jobs to do, one was to paint the outsides of some doors, and boy what a nasty mess, paint left on the window panes, brown paint splashed on the ground and walkways, no sanding down prior to painting, no dust sheets, no prepping, just in, paint and get out fast, of given the choice, you would be the very last on my list of people to use! I'd even had done a better job and I'm not even qualified! Ohh and 'sorry' doesn't work either, a real apology is changed behaviour, it happens time and time again, I've SEEN it time and time again! And no I would NOT trust you to do any maintenance work, and I thought Mears had a bad rep!”

Helpful Report

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Terrible work ethics, It seems to be the case that most of there employees/subcontractors spend most of the work day standing around looking at their phones or chatting, that is probably why they never get anything done or leave such a mess, starting too many jobs at once never finishing anything. They don't even bother with dust sheets in residents accommodation.”

Helpful Report

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Started work on what was supposed to be a week long job in January 2023 and the work is still incomplete in June! Sent someone for a site visit who quoted for work which their own workman later said would not solve the issue. He did some extra work which is still awaiting to be finished. Another site visit was arranged without our knowledge when no one was in the property. Still awaiting resolution. Bell head office is chasing us for payment for work not undertaken. Very poor.”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Disgusting, liars, no compassion”

Helpful Report

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“If you did not have Christine working for you i am sure you would survive around Cumbria”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Would not recommend at all. In fact would actively avoid and not use. They attended and painted our ceilings in two rooms, both rooms are peeling,flaking and dropping parts of paint. Stated they attended the property and no one was here, utter nonsense, person in the house is disabled and can't walk far at all. They attempted a second visit where they never attended at all. Overall, the staff members were nice, the total nonsense stated though is exactly that, total nonsense. Would not use of given choices.”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Total joke of a company over a month with no flushing toilet ,workman came last night said didn't have part in van ,someone will be out next day , wait in all day and recived a call at bk of 4 saying the job has been booked in for 2 weeks time ,I am wondering if it was a private repair would it get seen to quicker ,as being a housing association tenner I am being treated like a 2nd Class citizen”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Well probably if your a private customer you have received better service my bathroom was ripped out on the 6 th of April until the 13th of April after constantly calling with only 1 tradesman attending plaster falling of whist having a bath in a building site they send back a tiler no electian manger being rude on the phone both me and my daughter has asmtha dust everywhere plumber swearing due to be annoyed over the bath leaking not my problem told they've taken out to many bathrooms with no tradesmen day 14 in a 5 by 8 bathroom still no sink not forgetting my daughter has autism dog my dog let out in the road .I'm a council tenant so heads up to anyone in a council property they don't care your last on there list”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“No dust sheets at all. Poor work and poor workers. Poor communication. Wet room was meant to be finished in 5 days but still not finished in 7 days. Put tools and took box on our glass top cooker. Every work surface had tools and rubbish on. They use our electricity to charge their power tool batteries. Light above sink falls off wall when switched on. Extractor fan turns on when light is switched on but doesn't turn off even after 4 hours. Toilet not bolted to the floor and has leaked all weekend. Guy turned up today to put the lid on the drain. Went to get it and has nkt come back yet 6 hours after leaving. Many many other things have gone wrong. Im left we no seat or handrail in shower ! Not a good reliable company at all.”

Helpful Report

Good Afternoon, We are sorry to hear of your experience and have sent a private message to request a little more information. Kind Regards Bell

“You wanna try working for them , they ask you to work stupid long hours and then don’t wanna pay you , New management thinks he s a CSM in the military Then when someone’s at the lowest point , they wanna kick you in the Goolies !”

Helpful Report

“Came to the property to paint. Rather than request to move vehicle for access they covered my car in scabby dustsheets resulting in scratches and paint over the bonnet, windscreen and wings. If this wasn't enough they also moved the industrial style bins which appear to have impacted my car leaving a visible dent. Staff refused to give details of company even implying the two of them felt intimidated because I raised my voice at the complete jibberish they were saying. Common sense says you ask people to move vehicles or cover them in clean dustsheets not ones covered in paint and cement. I think when you willfully damage someone's property due to your own negligence the way forward is not to deny responsibility, point out touch-up paint on the bonnet next to the paint that you dropped , act like you can't see the dent in the quarter panel and finally check how old the masonry paint is by rubbing it into the less than week old laquer with his finger and spit. And yes rub in is the correct term as it didn't remove the paint splatter and considering the advise was not to even wash the car for a 2 week period I'm guessing vigorous rubbing with his index finger probably more harsh than a sponge. Trawled the Internet to find a number to call who where polite but more interested in passing me numbers to call them. My first thought was no, my first call should be the police for criminal damage not chasing round to find someone who could have the same number of brain cells as those encou teres on site, so I left my details and advised I will be contacting the police in 1 hour if I hear nothing back, that way no one needs to feel intimidated and they can revoke their rights to their own complaints procedure. Smart. Having been a contracts manager for Homeserve, Peter Cox and Axo Nobel I have an idea how good site management is implicated.”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience with Bell and have sent a private message to request a little more info. Kind Regards Bell.

“Avoid this company surveyor rude and they try to take advantage of VULNERABLE customers. Because they are so narrow minded they think no one knows how to do the job better than them but one thing which ill point out. Why would you use standard plasterboard in a bathroom un ventilated over moisture board? Why would they think its best to cover mould with paint? I wouldn't use them if you can help it. What I have done is forwarded there job list full of bodged jobs to the Housing regulator to prove this company is negligent against Vulnerable people”

Helpful Report

Good Morning, We are sorry to hear of your experience with Bell and have sent a private message to request a little more information. Kind Regards Bell

“I would give less than that because they reverse there vechles into other peaples property and damage gates then lie about it and send some one to. Takeke sneaky photos t to say no damage with our coming to ask or ae the real damage they cause , pathetic”

Helpful Report

Good Afternoon, We are sorry to hear of your experience and have sent a private message to request a little more detail to allow us to look into this. Kind Regards Bell.

“Bad customer service, no customer care.”

Helpful Report

Good Morning, We are very sorry to hear of your experience and have responded privately to request a little more info. Kind Regards Bell.

“Management in Kirkcaldy are very poor . Denying shoddy jobs they arranged. Then have the cheek to call employees Liars . Disgusting behaviour, verbally rude to employees. Speculation on jobs change weekly. Blame other people for their incompetence. When questioned .denial and lies . Couldn't run a bath .never mind a company.... Ridiculous management..”

Helpful Report

Good Afternoon, We take all reviews seriously and have replied privately to request some details to allow us to investigate this further. Kind Regards Bell

“AVOID THIS COMPANY. NOT SAFE TO WORK AVOID VULNERABLE PEOPLES HOMES. What could only be explained as a rouge company, 7.45am I had a man turn up at my bedroom window and started painting, he never knocked, never had any ID, there was no company sign written vans.. he could of been anyone!! And when I spoke to him he really had no clue on what he was doing, he even admitted that!! He left gutter waste for multiple properties down the side of my property, he then took it upon himself to try and use my garden as his work yard to store his things for the week, when I looked over my camera footage, it was really obvious he had no idea what he was doing and left half the work because he couldn’t work out how to stand his ladder, pretty sure this man was either on drugs or just completely incompetent because when leaving the close in his car, he didn’t look both ways and was a inch away from crashing into my car with both myself and my child in. When I’ve rang the company, they said they would ring back and they didn’t, they have then ignored my calls. AVOID THIS COMPANY. NOT SAFE TO WORK AVOID VULNERABLE PEOPLES HOMES.”

Helpful Report

Good Afternoon, We are very sorry to hear of your experience and have responded privately to request a little more information. Kind Regards Bell

Bell Group is rated 3.9 based on 325 reviews