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Bell Group Reviews

3.9 Rating 282 Reviews

73 %

of reviewers recommend Bell Group

Company Reviews

3.9

Based on 282 reviews


Shipping & Delivery
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Bell Group:

Whilst we are considered a market leader, our Group remains a family owned and operated company; George Bell, our Chairman and Founder, set up his own commercial painting and decorating company in April 1984 – Collins and Bell Ltd – operating throughout the central belt of Scotland. Since that time the Group has grown through acquisitions as well as organically; this has resulted in developing a strong network of services, which have been designed to integrate on a national, regional and local basis. Our key strength as a business is our team which we have developed over the years; this is partly thanks to the comprehensive training programme put in place for all employees and our commitment to respecting individuals.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This group were contracted to work repairing doors at my university accommodation. They arrived at my flat as a group of around four men and got to work removing and repairing fire doors. I had absolutely no complaint about their work until for some reason they started to talk about their sexual fantasies and make lewd jokes. This made me a bit uncomfortable and as the only person in my flat (and a girl) I was too scared to confront them directly, so I emailed my accommodation supervisor letting him know what was said and asking if they could tone it down. My halls manager asked the men to leave immediately but they took a while to clean up. During this time they worked out that I was the one making the complaint since I was the only one there and started talking about me saying they found the complaint laughable and that I shouldn't care about it because 'I'm not twelve'. They even continued their previous conversation in defiance. This whole time I felt incredibly scared and started crying when they finally left.”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Agreed date to replace door in our flat. Nobody turned up; no response to phone calls or emails. First email received auto reply “on leave”; second email got auto reply “on site”.”

Good Evening, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Painters laughing at a man with a mental health illness, and when asked to move because of this. They became abusive and follow me almost to my door continuously being aggressive!! When asked for a rep, all 3 came to my door as if to intimidate me…”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Merry xmas ! Why do the office staff all get a party and the painters who do the graft all year don't get a invite, or there own party, a Xmas bonus or anything 🤔 it's made out to be very much us and them and we have to do courses how to deal with people! Although we are the ones dealing with the customers front line and get great reviews for our work ! Very scrooge if you ask me .”

“Thanks for the E christmas card but i think as an employee would a wee £20 bonus or something not be a bit better than a e-card”

Thank you for the feedback. We have sent you a private message. Kind regards Bell

“Worst experience. I think because they have only small team in Scotland, there is only one person (sale) I can get information from. But this guy is so unreliable and he acted like a lier. He kept being disappeared. He said he could do the work on time and talk about the price, then I couldn’t reach him anymore. So I contacted their office many times, but nothing they could do other than pass my messages to the guy. And then, the worst part, he emailed me with terrible attitude and accused me being unreasonable, he pretended we didn’t talk about anything so it's not his position to follow up my case, and he implied that he has plenty job to do, he doesn’t need to take my job. Such terrible experience with this company. I’m very glad I didn’t hire them for the job. It will turn to a nightmare with this kinda customer service.”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“NO AMENITIES ON SITE!!! NO TOILET NO WHERE TO WASH HANDS NO WHERE TO DRY CLOTHES NO WHERE TO HEAT UP FOOD NO FIRST AID KIT NO SPILL KIT HAVE TO USE DAMAGED LADDERS EXTREMELY HARD TO GAIN ACCESS ON MOST SITES NO SITE FILE NO ASBESTOS REPORT”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“It's taken over 4 weeks to fit our bathroom and either me or my partner have had to have time off work only for nobody to show up. The shower is fitted too far to the right so we have to lean over to avoid the lip of the bath. Instead of plastering over old pipework they've screwed on bits of wood so it's not flush with the wall. We were told that somebody would come to us first thing this morning and again it's a no show. We can't afford to miss any more work so we'll finish it ourselves”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Don't take pride in there work and bump the whole job worst painters I've come across”

Good morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“The workers were fine. Its the people who run the company. Couldnt run a bath in my opinion, then have the damned cheek to blame their office staff for their sheer incompetence and now some of the staff have been made redundant because the people who run Bell cant take responsibility for their own company. Definitely telling everyone i know never to use this company. The monkeys run the circus and this is why the company is going down the toilet. Horribly run and dishonest morons running it.”

Thank you for your review We have sent you a private reply for further information to allow us to investigate Kind regards Bell

“Bell are a total waste of time. Incompetent workforce. They have been working on a block of 69+ flats for over a year and everything they touch is a mess.”

Good afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

Good afternoon, We sent you a private message a couple of weeks ago for further information on your comments but have not heard back. Please reach out to us should you wish us to look into this more for you. Kind regards Bell

“Do not use these guys, we have no choice, they had a few jobs to do, one was to paint the outsides of some doors, and boy what a nasty mess, paint left on the window panes, brown paint splashed on the ground and walkways, no sanding down prior to painting, no dust sheets, no prepping, just in, paint and get out fast, of given the choice, you would be the very last on my list of people to use! I'd even had done a better job and I'm not even qualified! Ohh and 'sorry' doesn't work either, a real apology is changed behaviour, it happens time and time again, I've SEEN it time and time again! And no I would NOT trust you to do any maintenance work, and I thought Mears had a bad rep!”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Terrible work ethics, It seems to be the case that most of there employees/subcontractors spend most of the work day standing around looking at their phones or chatting, that is probably why they never get anything done or leave such a mess, starting too many jobs at once never finishing anything. They don't even bother with dust sheets in residents accommodation.”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Started work on what was supposed to be a week long job in January 2023 and the work is still incomplete in June! Sent someone for a site visit who quoted for work which their own workman later said would not solve the issue. He did some extra work which is still awaiting to be finished. Another site visit was arranged without our knowledge when no one was in the property. Still awaiting resolution. Bell head office is chasing us for payment for work not undertaken. Very poor.”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Disgusting, liars, no compassion”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“If you did not have Christine working for you i am sure you would survive around Cumbria”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Would not recommend at all. In fact would actively avoid and not use. They attended and painted our ceilings in two rooms, both rooms are peeling,flaking and dropping parts of paint. Stated they attended the property and no one was here, utter nonsense, person in the house is disabled and can't walk far at all. They attempted a second visit where they never attended at all. Overall, the staff members were nice, the total nonsense stated though is exactly that, total nonsense. Would not use of given choices.”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Total joke of a company over a month with no flushing toilet ,workman came last night said didn't have part in van ,someone will be out next day , wait in all day and recived a call at bk of 4 saying the job has been booked in for 2 weeks time ,I am wondering if it was a private repair would it get seen to quicker ,as being a housing association tenner I am being treated like a 2nd Class citizen”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Well probably if your a private customer you have received better service my bathroom was ripped out on the 6 th of April until the 13th of April after constantly calling with only 1 tradesman attending plaster falling of whist having a bath in a building site they send back a tiler no electian manger being rude on the phone both me and my daughter has asmtha dust everywhere plumber swearing due to be annoyed over the bath leaking not my problem told they've taken out to many bathrooms with no tradesmen day 14 in a 5 by 8 bathroom still no sink not forgetting my daughter has autism dog my dog let out in the road .I'm a council tenant so heads up to anyone in a council property they don't care your last on there list”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“No dust sheets at all. Poor work and poor workers. Poor communication. Wet room was meant to be finished in 5 days but still not finished in 7 days. Put tools and took box on our glass top cooker. Every work surface had tools and rubbish on. They use our electricity to charge their power tool batteries. Light above sink falls off wall when switched on. Extractor fan turns on when light is switched on but doesn't turn off even after 4 hours. Toilet not bolted to the floor and has leaked all weekend. Guy turned up today to put the lid on the drain. Went to get it and has nkt come back yet 6 hours after leaving. Many many other things have gone wrong. Im left we no seat or handrail in shower ! Not a good reliable company at all.”

Good Afternoon, We are sorry to hear of your experience and have sent a private message to request a little more information. Kind Regards Bell

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Bell Group is rated 3.9 based on 282 reviews