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Bell Group Reviews

3.9 Rating 282 Reviews

73 %

of reviewers recommend Bell Group

Company Reviews

3.9

Based on 282 reviews


Shipping & Delivery
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Bell Group:

Whilst we are considered a market leader, our Group remains a family owned and operated company; George Bell, our Chairman and Founder, set up his own commercial painting and decorating company in April 1984 – Collins and Bell Ltd – operating throughout the central belt of Scotland. Since that time the Group has grown through acquisitions as well as organically; this has resulted in developing a strong network of services, which have been designed to integrate on a national, regional and local basis. Our key strength as a business is our team which we have developed over the years; this is partly thanks to the comprehensive training programme put in place for all employees and our commitment to respecting individuals.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You wanna try working for them , they ask you to work stupid long hours and then don’t wanna pay you , New management thinks he s a CSM in the military Then when someone’s at the lowest point , they wanna kick you in the Goolies !”

“Came to the property to paint. Rather than request to move vehicle for access they covered my car in scabby dustsheets resulting in scratches and paint over the bonnet, windscreen and wings. If this wasn't enough they also moved the industrial style bins which appear to have impacted my car leaving a visible dent. Staff refused to give details of company even implying the two of them felt intimidated because I raised my voice at the complete jibberish they were saying. Common sense says you ask people to move vehicles or cover them in clean dustsheets not ones covered in paint and cement. I think when you willfully damage someone's property due to your own negligence the way forward is not to deny responsibility, point out touch-up paint on the bonnet next to the paint that you dropped , act like you can't see the dent in the quarter panel and finally check how old the masonry paint is by rubbing it into the less than week old laquer with his finger and spit. And yes rub in is the correct term as it didn't remove the paint splatter and considering the advise was not to even wash the car for a 2 week period I'm guessing vigorous rubbing with his index finger probably more harsh than a sponge. Trawled the Internet to find a number to call who where polite but more interested in passing me numbers to call them. My first thought was no, my first call should be the police for criminal damage not chasing round to find someone who could have the same number of brain cells as those encou teres on site, so I left my details and advised I will be contacting the police in 1 hour if I hear nothing back, that way no one needs to feel intimidated and they can revoke their rights to their own complaints procedure. Smart. Having been a contracts manager for Homeserve, Peter Cox and Axo Nobel I have an idea how good site management is implicated.”

Good Afternoon, We are very sorry to hear of your experience with Bell and have sent a private message to request a little more info. Kind Regards Bell.

“Avoid this company surveyor rude and they try to take advantage of VULNERABLE customers. Because they are so narrow minded they think no one knows how to do the job better than them but one thing which ill point out. Why would you use standard plasterboard in a bathroom un ventilated over moisture board? Why would they think its best to cover mould with paint? I wouldn't use them if you can help it. What I have done is forwarded there job list full of bodged jobs to the Housing regulator to prove this company is negligent against Vulnerable people”

Good Morning, We are sorry to hear of your experience with Bell and have sent a private message to request a little more information. Kind Regards Bell

“I would give less than that because they reverse there vechles into other peaples property and damage gates then lie about it and send some one to. Takeke sneaky photos t to say no damage with our coming to ask or ae the real damage they cause , pathetic”

Good Afternoon, We are sorry to hear of your experience and have sent a private message to request a little more detail to allow us to look into this. Kind Regards Bell.

“Bad customer service, no customer care.”

Good Morning, We are very sorry to hear of your experience and have responded privately to request a little more info. Kind Regards Bell.

“Management in Kirkcaldy are very poor . Denying shoddy jobs they arranged. Then have the cheek to call employees Liars . Disgusting behaviour, verbally rude to employees. Speculation on jobs change weekly. Blame other people for their incompetence. When questioned .denial and lies . Couldn't run a bath .never mind a company.... Ridiculous management..”

Good Afternoon, We take all reviews seriously and have replied privately to request some details to allow us to investigate this further. Kind Regards Bell

“AVOID THIS COMPANY. NOT SAFE TO WORK AVOID VULNERABLE PEOPLES HOMES. What could only be explained as a rouge company, 7.45am I had a man turn up at my bedroom window and started painting, he never knocked, never had any ID, there was no company sign written vans.. he could of been anyone!! And when I spoke to him he really had no clue on what he was doing, he even admitted that!! He left gutter waste for multiple properties down the side of my property, he then took it upon himself to try and use my garden as his work yard to store his things for the week, when I looked over my camera footage, it was really obvious he had no idea what he was doing and left half the work because he couldn’t work out how to stand his ladder, pretty sure this man was either on drugs or just completely incompetent because when leaving the close in his car, he didn’t look both ways and was a inch away from crashing into my car with both myself and my child in. When I’ve rang the company, they said they would ring back and they didn’t, they have then ignored my calls. AVOID THIS COMPANY. NOT SAFE TO WORK AVOID VULNERABLE PEOPLES HOMES.”

Good Afternoon, We are very sorry to hear of your experience and have responded privately to request a little more information. Kind Regards Bell

“Utterly worst cowboys ever nothing but trouble from the day they came and started the work they ran the electrics and trunking across my ceiling and down the wrong wall so was asked to remove they caused damage to my wall paper in prosess left holes in the celing they have left gaps awful painting the list goes on in and just shoddy workmanship and awful customer service still waiting 4 months later for some one to come asses the damage and finish the kitchen”

Good Afternoon, We sincerely apologise for this and have sent a private reply to request a little more information to allow us to look into it further. Kind Regards Bell

“Don't ever work for them, never pay invoices on time.”

“Multiply Cancelled appointments. 3 x viewing for same task. Task skill not completed. Works taking weeks, tenants not informed of progress. Tasks not completed. Contractors not communication/working with liaison officer.”

Good Morning Sarah, We are very sorry to hear of your experience and have sent you a private message to request a little more information. Kind Regards Bell.

“my local housing use these contractors and appointment was made.i waited in but nobody turned up.nobody rang either to say running late etc.i rang housing who contacted said company and i had to ring three times before i finaly get a phonecall!even then the guy didnt book anything in,said someone will ring tonight or tomorrow but guess what! nobody did! housing have sent numerous emails but i am still waiting!!!!”

Good Morning, We are sorry to hear of your experience and have sent you a private message to request a little more information. Kind Regards Bell.

“Just a number... No one cares”

“I had to chase to get a quote which should have been a warning sign. Paid the deposit and no painters. 3 months later. This is despite calls to the office and the sales man. Don't go here.”

“Awful company do not use them they should be ashamed scammers”

“Had a reply from Bell by email stating please give more details to your dissatisfaction but they did not include a reply email and the original was sent from a non reply email address”

“Disgusting attitude of workers vile language threats of violence I wouldn't recommend to old and vulnerable .”

Good Morning, We take all reviews seriously and have sent you a private message requesting a little more information to allow us to look into this further. Kind Regards Bell.

“Today I got promised for someone to come to measure my door for a new replacement front door had a appointment from early am and no one turned up, talked to the contractor and he promised he would be there, but no one turned up,, I feel like I’ve let my employer down as I had to take the day off”

Hi, We have sent you a private message requesting a little more information to allow us to look into this further. Kind Regards Bell.

“What a disgraceful company been 10 months back and forth with them regarding a bathroom reform for a mentally handicapped person they agreec a start time and date for which we had to make arrangements for the resident to be out of the house this done and confirmed at a cost of £900;00 on the agreed date they failed to turn up or even call to inform why they did not start the work.”

Hi, We are sorry to hear this and have sent you a private message requesting a little more information to allow us to investigate further. Kind Regards Bell.

“Ex employee and pleased to be so too now. In my experience here, this company (Letchworth office especially) is a disgrace and shambolic. The organisation is non-existent and the hierarchy are liars. They could not organise a p*ss up in a brewery. I was ‘let go’ because I called them out on their incompetence and they did not like it. They being the clique of this office (Graham Pringle, Steve Tucker and the worst of the lot, Phil Exley). Their primary focus was themselves, at the expense of EVERYTHING else - Bell, employees, the work and the clients and customers. Shameful. The small team I worked with however, headed up by Jen Lawrence, were all brilliant and I miss them. But the clique systematically worked to break this up. I do not miss Bell Group. Even HR remained silent on all my communication to them about the issues we all encountered. If only Craig Bell could have got involved to sort all this out and get rid of the rot that caused it all.”

We take all reviews seriously and as such have sent you a private message with further information, if you wish to contact us to discuss further. Kind Regards, Bell.

“Twice arranged a visit , twice no shows! No notice of cancellation, in this day and age? I stayed home for these idiots! As an original reviewer, I had said when I called the office , they couldn't have cared less, probably doing their nails, did they get the job because they're part of the family??! Brandon E, is the lacklustre star of the no show. This is for the guy who when I reviewed last time (deleted it due to my error on dates) questioned me which Brandon it was, this was before the second no show??(you would have thought he would have told Brandon Em , but obviously not 🤷🏻‍♂️. Never use these monkeys, avoid at all costs. Lack of communication!!! One star because you can't leave no stars.”

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Bell Group is rated 3.9 based on 282 reviews