The Hot Water Bottle Co. Reviews

Name: The Hot Water Bottle Co.
Address: Unit 1 & 2 Weldon Road, Loughborough, Leicestershire
Rating: 4.64

4.6 Rating 732 Reviews

91 %

of reviewers recommend The Hot Water Bottle Co.

4.6

Based on 732 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

customercare@thehotwaterbottlecompany.com

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The Hot Water Bottle Co. 5 star review on 24th December 2024

Troy G

The Hot Water Bottle Co. 5 star review on 16th November 2017

Francesca N

The Hot Water Bottle Co. 5 star review on 29th January 2017

Tom H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service I received and the quality of the product. Great to be able to buy a British made hot water bottle rather than one from China.”

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Posted 4 years ago

“I ordered my chosen design and it was delivered to me very quickly, no fuss or drama as with some online purchases I've made! I've used it for the first time last night and I'm delighted with it - quite large enough for anyone, the cover is so soft and comfortable and great value for money. I would recommend your products to everyone, thank you.”

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Posted 4 years ago

“I ordered Fabien The Arctic Fox and Dexter The Dog which both have microwaveable bags in their tummies. They are absolutely gorgeous and large too. I desperately wanted Dexter delivered in time for my hairdressers birthday, as living in Normandy I couldn't get anything like this. Parisha and Matthew kept me up to date with dispatch details and Dexter and Fabien arrived in plenty of time. This is a very professional and reliable company who I highly recommend and will be using again. Thank you everyone.”

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Posted 4 years ago

“Speedy delivery”

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Posted 4 years ago

“Super choice. Why are the goods classified as men's and women's? I bought the glitter fox cover for my daughter, which was found in the men's section.”

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Posted 4 years ago

Hi Heather - Thank you for your review. We have created collections: Ladies, Men's, Children's etc so it is easier to find product styles suited to the person you are buying for or the type of product you are looking for - these are only recommendations and we do have a "Shop All" Collection which shows all our products. We have found that this really works as we offer so many different products. There is no reason you can't buy something recommended for children for an adult etc! We hope this goes someway towards explaining why the have done this. Love The Hot Water Bottle Shop x

Posted 4 years ago

“Can not rate it as I haven’t received it yet”

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Posted 4 years ago

“Like it . Lovely colour. Keeps me warm without burning.”

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Posted 4 years ago

“Great service and fast delivery, very surprised as this was first purchase xx thank you guys xx”

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Posted 4 years ago

“Didn’t fit. Why is it so difficult to buy a replacement stopper for one we’ve lost? Also not impressed with the £2.99 postage and packing (thin plastic bag) for a £1 item. In all, £4 wasted.”

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Posted 5 years ago

Hi Joy - I am very sorry you are disappointed with the item received. The product you bought is ONLY for Coronation Brand Hot Water Bottles which you can buy from us. This is clearly stated on listing. If you have not bought the hot water bottle from us it recommended that you go back to the distributor/manufacturer/brand of the hot water bottle you have. It is not safe and we definitely do not recommend any one to use a stopper that is not from the original brand of hwb you have. There are many manufacturers of hwbs and all unfortunately have different "patterns" for their stopper. Regarding postage, unfortunately this has to go as a small parcel due to size. We do not build a ‘Delivery Allowance’ into the price of our products and endeavour to keep handling, packing and postage costs down to a minimum. Apologies again, The Hot Water Bottle Shop x

Posted 4 years ago

“I love all of the hot water bottles that I ordered. The designs are lovely and they are so soft. Would definitely order again.”

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Posted 5 years ago

“Very good value for money and very quick delivery!”

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Posted 5 years ago

“As always quick and efficient service by Hot water bottle shop. I have purchased coronation double ribbed bottles from them several times over the years and the service has remained consistently high.”

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Posted 5 years ago

“Great service, fantastic product, website easy to navigate. Looking forward to giving these as gifts at Christmas abs seeing the reaction. Hopefully will be as positive as mine. Thank you and best wishes”

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Posted 5 years ago

“Impressed they checked whether my order was genuine or not. They have arrived safely, and although I haven't actually used them, the designs are exactly what I expected.”

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Posted 5 years ago

“Bought a hot water bottle for my husband for his birthday, he loved it. Its great quality and quick delivery too.”

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Posted 5 years ago

“Efficient Service and excellent product. Have bought items before and have no problem with delivery or product.”

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Posted 5 years ago

“Nice hot water bottle but the Lids poor quality.”

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Posted 5 years ago

Hi, Thank you for your review. You bought individual replacement stoppers for your Coronation hot water bottle and one was unfortunately damaged which we told you to throw away and we sent you a replacement. I hope that you found our customer service good. To those reading this review please be assured that this was an anomaly - for our Coronation Brand hwbs we supply replacement stoppers separately and this particular stopper had been damaged. Every hot water bottle (and stopper) we sell has been individually tested in line with current British Safety Standard for hwbs 1970:2012. The Hot Water Bottle Shop x

Posted 5 years ago

“Bottle received very quickly, and it's lovely! Very pleased. It's the perfect size (1.5ltr) ... not to big and heavy.”

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Posted 5 years ago

“good service although it took a day longer than predicted to arrive”

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Posted 5 years ago

“Well made product really good quality rubber made to British Standard, Tartan cover nice and heavy quality, l would recomend this product.”

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Posted 5 years ago

The Hot Water Bottle Co. is rated 4.6 based on 732 reviews