“Overcharged twice no apologies. Ordered coins and never received however still waiting for a refund since October . Worse service ever. Now another order paid for still not received. Customer service no help .”
“Ordered coins 6th Dec have only arrived 10th Jan answer to my email weeks later . Phone advisor couldn’t even say when I would get them !
Terrible service”
“Many positive reviews from anonymous accounts. Interestingly, the accounts from real people describe this organisation as appalling. The staff are extremely unlikeable and their approach to handling complaints is completely unacceptable. One's bank card will be debited immediately but the coins will not be dispatched. Then some rude, obnoxious staff member will spout some nonsense in an attempt to excuse their incompetence. This entire operation needs to be shut down.”
“Warning, do not invest in Royal Mint precious metals through your pension!
I've been waiting 4 weeks on the Royal Mint returning the funds to my pension account. They keep making excuses each time”
“I bought coins and I transferred more money than was needed just to be sure. That Was in January. My order arrived (nothing to complain about here).
But then I wanted the rest my money refunded. Always the same answer: request received, it will take 3-5 working days. I have sent excerpts from two different accounts. They couldn't verify the first, then they needed the second in English, then they needed a photo of my ID, back and front, to verify me. Of course I did not send my ID. I sent them an email to warn them to give me my money back until the end of last week (like, you know, transfer the money into the account it came from). Not only did they not do it, but this is my current status, with zero available in the royal mint account:
Your Account Status is: Inactive
Your Investment account is currently being reviewed by our customer team. We may need to contact you to request additional identity documents and to provide feedback. Thank you for your patience.”
“They take your money quickly enough.
They don't tell you that compliance checks will hold things up for weeks, they don't tell you that cancellation is not possible until afterwards and they don't tell you that they have so many complaints in their system that they're running two months late dealing them all.
Definitely avoid, it's your money they're keeping all this time and you'll have nothing to show for it.”
“I HAVE RANG FROM AUSTRALIA TWICE IN 2 DAYS, STILL THE SAME PROBLEM, I CANNOT LOG INTO MY ACCOUNT, THAT MEANS I CANT CHECK MY ORDERS AND CANNOT BUY ANYTHING. WHAT ARE THEY DOING???????”
“Like most others, I’ve had exactly the same experience. Immediately the money for silver coins being deducted, no confirmation, no coins and, almost 3 weeks later waiting for my refund. Please, do not buy from this company. There are far more efficient and effective companies available.”
“ordered a gold bar on 2nd feb 23 got order number you took my money , nothing then showed on my account . e mailed got no responce till 6th feb saying order had not gone through so why take my money . told would get a refund 5 days later no refund WHY when you took mu money immediately”
“Terrible order fulfillment. I am still waiting after six months for a simple order. You’d be better off making the coins yourself. DO NOT ORDER FROM ROYAL MINT save your time and money.”
“WARNING! The Company Royal Mint was very fast when I opened Investment Account and I invested in digital gold very small amount of money. I wanted to test the Royal Mint. Then I requested withdrawal to my Bank account. They took my money, but the money has gone. The money is not on my RM investment account, but the money never arrived on my Bank account. Customer service did not answer to my letter, and Chief Katherine promised action, but nothing happened. WARNING!”
“Rubbish service!
I ordered the coins, after 4 months and until now I do not receive!
I called the customer service and emailed to customer service many times, different answer was obtained!
Some of the staff did not read the contents of email carefully! I answered where was my coins, they replied other things!
Some of the staff replied me the coins delivered to my neighbours, what’s happen? Why so important things can deliver to my neighbours? Rubbish!
Until now I still do not have the coins or any refund!”
“I tried to buy 3 £5 Jubilee coins for my granddaughters online through The Royal Mint. There was a website problem and the order wasn’t completed. Unfortunately I tried again and the same thing happened. Shortly after, I had 2 messages from my bank stating that £70 was coming out of my account!
The next day I phoned Royal Mint about the problem and the best solution they had was to buy them over the phone again! They also said there was SUPPLY problems and the coins probably wouldn’t be available until maybe early July!
I can’t believe this as this is The Royal Mint! Not some dodgy company!
Needless to say I didn’t buy over the phone and I’m still waiting for the bank transactions to be sorted. Hopefully this will happen though if it isn’t, I don’t have any proof that I tried to purchase the coins in the first place.
A very disappointing experience from The Royal Mint!”
“today i received my gold and silver coins of the myth an ledgens series. they are bullion coins, but to deliver such a bad scratched quality is the worst. these silver coins cost at least 4€ via spot. I can expect decent quality. the gold coin also has scratches on the value side. the proof coins are also damaged as can be seen with many youtubers. if the tudor beasts I ordered look like this, it will be the last time i buy royal mint products. make an effort for your loyal customers. there are plenty of other mints that are cheaper and better.”
“It has been a nightmare dealing with the Royal Mint. Don't trust them to export your purchases. They failed to supply the correct forms for customs. When I asked for help they ignored me long enough for the problem to become very serious. I wrote to the people in charge but got NO response. I can get no help from them whatsoever, My opinion, people like these are why the British are so disliked around the world. I'm not very proud to be British. I'm so glad I became American.”
“Set up a credit account which I still can't use unless I call up because they set it up on some account I'd never even heard of. Probably a good thing as the royal mint are well over priced”
“I opened a signature account for gold and silver and held it for approx 12 months.
I requested that the account was closed and the money be paid into my bank account.
After 5 weeks no money was paid and my account at bthe royal mint showed zero.
I contacted them and they said I would receive the amount in 2 days. 70% of the money was paid and I am still chasing them for the remainder.
If I could give a zero rating I would. Avoid the signature account and find a company that is reputable and honest to deal with.
Not impressed at all.”
“Absolutely useless just what I expect from anything owned by UK Government. Tried several times to upload my passport for verification. Phoned them and was told my account was active. Went online still says inactive. Tried to enter my driving licence details nothing happens. Tried to invest large sum in gold unable to pass compliance. If this was a private company would have failed long ago.”
“Terrible service, they accept your order, sent confirmation of order, take money from the bank and then cancelled the order, now I have a large amount of money pending for a refund. Terrible. Not the first time its happened. The worst part is they've offering the coin to other collectors. Seems like cherry picking to me.”
English