“I ordered some antiqued 1oz and 10oz Loki bars at 9.07 am on the morning they were released. Royal Mint happily took my money for these, but did not deliver them. Upon inquiring about my order several days later, I was informed that I had received a refund to my Royal Mint balance for the 1oz bars, as these had gone out of stock. However, the order for my 10oz bars had not been cancelled, which was a "good sign". I made a follow-up call a couple of days later to chase up the 10oz bars and was told that my order would be investigated, but that the stock had run out so it was unlikely I would receive my bars. I then received an email to say that the order for 10oz bars had been cancelled and a refund would be issued to my original payment method.
A number of questions for Royal Mint to reflect upon arise from the whole farce and shocking customer service and systems issues:
Why did your systems allow me to pay for these bars if stock had run out?
Why did your systems take orders after mine, which were fulfilled, but mine wasn't?
Why did you not communicate with me about the cancelled 1oz bars order? I only found out because I rang to chase up the order.
You stated in writing that the 10oz bars order would be refunded to my original payment method. I was not, it was refunded into my Royal Mint account. I then had to withdraw it myself and wait days for my bank account to be credited.”
“Ordered Britannia 2026 1/4oz Gold Bullion Ten-Coin Tube at £8500.
These were sent in a "non secure" parcel through Royal Mail and were missing by the time the parcel reached me! 14 days later and I have still not had an answer as to what will happen now!
Extremely stressful! I ordered from Royal Mint as I felt it was foolproof and secure rather than other "unknown" online companies, I am astounded that something of such high value was sent through such a non secure method and am extremely worried at the lack of communication. It took 11 days for investigations to email me and ask for photos of the parcel and I have had no contact since! Be very careful if ordering high value items!”
“Very unhappy with the royal mint. Made an order with them. Even before they posted the item I asked to cancel the order but they refused due to not accepting cancellations??”
“A very confusing way to set up an account. I somehow ended up with 3 accounts, even though I used the same email address, why aren't they checking for existing emails addresses like all other companies?
I subsequently transferred money to one of the accounts, the one I had the details for, only to find out a week later it had been put into one of my other unknown accounts. How could that happen if the transfer process originated from my known account.
Finally when I made enquiries to find out where my money was and the three account explained I was then told the only way I can close an account id by phoning customer services and that I couldn't do it directly from one of the accounts?
Having used a number of other similar services I can only say the Royal Mint gave the poorest performance. Perhaps being a Mint with the Royal patronage in front of their name gives them a get out of jail card if they had to compete with others.”
“Gold Zogg coin magnified and displayed online for sale. I purchased the item, however when it arrived the coin was so small it was actually placed in the centre of a card. This was not how it was displayed online and I was so disappointed as I wanted it as a christening gift and returned the item.”
“Staff unfailingly courteous and helpful. Busy telephone lines are sometimes a problem, but understandable. Wide ranging numismatic interest
Carol V. Davies”
“I placed my order on 31st July and still have not received the order. In fact when I have checked your web site, status is " in progress " dispatching soon”
“Your so called secure delivery service gave my consignment that was to be signed for to an unknown person at a gate fuzzy photo, you were contacted no response DHL still no response, so who's insurance will cover your failed delivery. So who responsible for the 8ozs”
“i am still waiting for my purchase.royal mail has lost it and royal mint say they will do nothing until it is found.my contract is with royal mint and not royal mail so i expected a lot better service.i would not recommend the royal mint to anybody at this moment.”
“No confirmation of purchase, I had to chase you up wasn’t delivered by ups some old transit poor paperwork no certificate of authenticity of what I bought. Next purchase I will go somewhere else”
English