“Ordered Britannia 2026 1/4oz Gold Bullion Ten-Coin Tube at £8500.
These were sent in a "non secure" parcel through Royal Mail and were missing by the time the parcel reached me! 14 days later and I have still not had an answer as to what will happen now!
Extremely stressful! I ordered from Royal Mint as I felt it was foolproof and secure rather than other "unknown" online companies, I am astounded that something of such high value was sent through such a non secure method and am extremely worried at the lack of communication. It took 11 days for investigations to email me and ask for photos of the parcel and I have had no contact since! Be very careful if ordering high value items!”
“Very unhappy with the royal mint. Made an order with them. Even before they posted the item I asked to cancel the order but they refused due to not accepting cancellations??”
“A very confusing way to set up an account. I somehow ended up with 3 accounts, even though I used the same email address, why aren't they checking for existing emails addresses like all other companies?
I subsequently transferred money to one of the accounts, the one I had the details for, only to find out a week later it had been put into one of my other unknown accounts. How could that happen if the transfer process originated from my known account.
Finally when I made enquiries to find out where my money was and the three account explained I was then told the only way I can close an account id by phoning customer services and that I couldn't do it directly from one of the accounts?
Having used a number of other similar services I can only say the Royal Mint gave the poorest performance. Perhaps being a Mint with the Royal patronage in front of their name gives them a get out of jail card if they had to compete with others.”
“Gold Zogg coin magnified and displayed online for sale. I purchased the item, however when it arrived the coin was so small it was actually placed in the centre of a card. This was not how it was displayed online and I was so disappointed as I wanted it as a christening gift and returned the item.”
“Staff unfailingly courteous and helpful. Busy telephone lines are sometimes a problem, but understandable. Wide ranging numismatic interest
Carol V. Davies”
“I placed my order on 31st July and still have not received the order. In fact when I have checked your web site, status is " in progress " dispatching soon”
“Your so called secure delivery service gave my consignment that was to be signed for to an unknown person at a gate fuzzy photo, you were contacted no response DHL still no response, so who's insurance will cover your failed delivery. So who responsible for the 8ozs”
“i am still waiting for my purchase.royal mail has lost it and royal mint say they will do nothing until it is found.my contract is with royal mint and not royal mail so i expected a lot better service.i would not recommend the royal mint to anybody at this moment.”
“No confirmation of purchase, I had to chase you up wasn’t delivered by ups some old transit poor paperwork no certificate of authenticity of what I bought. Next purchase I will go somewhere else”
“My order made some 3 weeks ago still not delivered, my attempt to buy a 0.5Kg silver bar or 1Kg bar impossible and Royal Mint will not take a prepayment, extermely poor customer service and very disappointing.”
“Bought items and paid for a week later had letter for bill plus £10 late fee disappointing called customer service said ignore letter been paid not even an apology”
“I'm dissatisfied, because after triing to order 5 coins (and 4 of tham were bullion coins) I've got confirmation for only 1 none-bullion coin before appliing payment, and nothing was mantioned about 4 other coins. That cause me to cancel the order. And I have no idea why it is impossible to order bullion coins and send tham to the buyer, because I tried to do that several times and my order was alwais rejected. Vladimir”
English