“My order made some 3 weeks ago still not delivered, my attempt to buy a 0.5Kg silver bar or 1Kg bar impossible and Royal Mint will not take a prepayment, extermely poor customer service and very disappointing.”
“Bought items and paid for a week later had letter for bill plus £10 late fee disappointing called customer service said ignore letter been paid not even an apology”
“I'm dissatisfied, because after triing to order 5 coins (and 4 of tham were bullion coins) I've got confirmation for only 1 none-bullion coin before appliing payment, and nothing was mantioned about 4 other coins. That cause me to cancel the order. And I have no idea why it is impossible to order bullion coins and send tham to the buyer, because I tried to do that several times and my order was alwais rejected. Vladimir”
“I have not received my silver yet. Is there some hold up at the Royal Mail
I ordered the silver on March 19th
I have still not received it.
But you have taken the money”
“Tried to place order on line & in the end payment taken but items not ordered. Had to call Royal Mint who said payment would be returned in a few days. In the meantime, price of gold increases & I lose out. Ended up oredering over the phone once money returned”
“My order cancellation request was not handled properly. Instead of cancelling the order the coin was shipped. I did not return the coin because the return shipping cost was too expensive.”
“I have not recieved my order. Despite you saying that a note has been placed on my file to ensure delivery is via DHL, you never do this. In my last order which I don't have I specifically ensured I purchased over 2 kilos so that the order could be sent via DHL you did not do this and I dont know is. where my.order is.”
“Before Christmas I enquired about a slipcase for the Ice Age Giants Three Coin Collection and on 8 January Customer services promised to send me one. Unfortunately they sent it to a 3 year old address. I never received it and asked if they could send another. I have had emails confirming that they have removed my old address, but no confirmation that I will receive a slipcase.”
“Overcharged twice no apologies. Ordered coins and never received however still waiting for a refund since October . Worse service ever. Now another order paid for still not received. Customer service no help .”
“Ordered coins 6th Dec have only arrived 10th Jan answer to my email weeks later . Phone advisor couldn’t even say when I would get them !
Terrible service”
“Many positive reviews from anonymous accounts. Interestingly, the accounts from real people describe this organisation as appalling. The staff are extremely unlikeable and their approach to handling complaints is completely unacceptable. One's bank card will be debited immediately but the coins will not be dispatched. Then some rude, obnoxious staff member will spout some nonsense in an attempt to excuse their incompetence. This entire operation needs to be shut down.”
“Warning, do not invest in Royal Mint precious metals through your pension!
I've been waiting 4 weeks on the Royal Mint returning the funds to my pension account. They keep making excuses each time”
“I bought coins and I transferred more money than was needed just to be sure. That Was in January. My order arrived (nothing to complain about here).
But then I wanted the rest my money refunded. Always the same answer: request received, it will take 3-5 working days. I have sent excerpts from two different accounts. They couldn't verify the first, then they needed the second in English, then they needed a photo of my ID, back and front, to verify me. Of course I did not send my ID. I sent them an email to warn them to give me my money back until the end of last week (like, you know, transfer the money into the account it came from). Not only did they not do it, but this is my current status, with zero available in the royal mint account:
Your Account Status is: Inactive
Your Investment account is currently being reviewed by our customer team. We may need to contact you to request additional identity documents and to provide feedback. Thank you for your patience.”
“They take your money quickly enough.
They don't tell you that compliance checks will hold things up for weeks, they don't tell you that cancellation is not possible until afterwards and they don't tell you that they have so many complaints in their system that they're running two months late dealing them all.
Definitely avoid, it's your money they're keeping all this time and you'll have nothing to show for it.”
“I HAVE RANG FROM AUSTRALIA TWICE IN 2 DAYS, STILL THE SAME PROBLEM, I CANNOT LOG INTO MY ACCOUNT, THAT MEANS I CANT CHECK MY ORDERS AND CANNOT BUY ANYTHING. WHAT ARE THEY DOING???????”
“Like most others, I’ve had exactly the same experience. Immediately the money for silver coins being deducted, no confirmation, no coins and, almost 3 weeks later waiting for my refund. Please, do not buy from this company. There are far more efficient and effective companies available.”
“ordered a gold bar on 2nd feb 23 got order number you took my money , nothing then showed on my account . e mailed got no responce till 6th feb saying order had not gone through so why take my money . told would get a refund 5 days later no refund WHY when you took mu money immediately”
“Terrible order fulfillment. I am still waiting after six months for a simple order. You’d be better off making the coins yourself. DO NOT ORDER FROM ROYAL MINT save your time and money.”
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