“Pore service phoned 6 times gave payment detail only to be told next day had no record of me
Had to cancel my card detail who was I speaking to ? Pore service would not take my payment on line to gave up wasted a lot of time for nothing”
“I am still waiting for my 1st world war coin. Paid the extra £14.00 plus pp.
It is now nearly 3 months since my order. I have sent e-mails. Tried ringing. All I can get is an answering machine saying they are busy. (Always busy) asking me to leave my number and they will call back. They never call back.
Stopped dealing with them some years ago for similar customer service problems.
I thought they may have improved.. Wish I hadn't bothered.
Will see what happens now. Hopefully someone in there complaints department will see this and try to deal with either there e-mails, or non returned calls,”
“errible service from the R.M.
I recently placed an order, made the payment and waited for confirmation of the order, the website crashed as it usually does when a new coin is realised.
I had no idea if the order was placed.
Nothing was showing on my 'Open Order page'
I went online to check my bank account to find out the monies had been taken.
I tried to call only to find out they couldn't inform me if the order was placed.
I was emailed after 3 days telling me my order was unsuccessful but still have not had my money back!!! and there's many customers in the same situation due to the dire website
A colleague ordered the same set 5 minutes after me and hers was delivered today and I don't get one how does that work????”
“I purchased the platinum wedding anniversary Photographic collection I received the first free coin I’ve got another free coins after this paid for them and have still been waiting for the rest of the collection and it’s been at least three or four months now but I haven’t had anything else sent I keep getting emails for new coins Collections but they still have not sent the original set I have emailed them numerous of times and no one has got back to me I feel very frustrated with this company”
“Tried ordering the Beatrix Potter Coins, the website online kept crashing, still waiting for a reply on their social media and I spoke to someone in the call centre who was very unhelpful! Really disappointed! Would not recommend”
English