“Royal Mint is very professional. My one issue was that it took me ages on the website to find out how to add to my Digital Gold.
In general, it is a pity we can't leave say a years' worth of storage fees on the account without being asked to withdraw surplus funds.”
“When I ordered no where did it state that you would take part of my investment. Also, on the invoice it doesn't show that you have taken part of my investment which I beleive is wrong as it doesn't show the real amount that was invested in the first place.”
“We had a lot of trouble trying to make our purchase on line . We had to phone your help line three times before we were able to complete the purchase . The staff manning the help
Line we’re very helpful and we have no complaints about them . They couldn’t have been more helpful. However , making the purchase would have been soooo much easier if we could have done it with one phone call , but our purchase , sadly could only be done on line which we found very complicated.”
“I'm dissatisfied, because after triing to order 5 coins (and 4 of tham were bullion coins) I've got confirmation for only 1 none-bullion coin before appliing payment, and nothing was mantioned about 4 other coins. That cause me to cancel the order. And I have no idea why it is impossible to order bullion coins and send tham to the buyer, because I tried to do that several times and my order was alwais rejected. Vladimir”
“When I ordered this item I was informed that despatch was expected in 4 - 6 weeks. This was OK as I was going to be on holiday during some of the interim. However 2 weeks later order I was informed by email that my order was ready for despatch. This resulted in Royal Mail making 5 attempts to deliver the item before my request to hold it until my return from holiday was acknowledged (not Royal Mint's fault I know, but frustrating non the less). I previously dealt with Sandra as my personal advisor, and she would have contacted me proactively about the change in despatch date. Since her departure I have not had contact with an equivalent member of staff.
When I finally received the item I was very pleased with it. However I was disappointed in its presentation. When I have purchased previous 'high value' items the presentation has been exceptional, both in the display case and packaging used and in the accompanying literature To receive the item in a basis plastic case with no further information was less than I expected.”
“If you’re lucky enough to have a wife and two children like mine then the Mary poppins coins are very appropriate
This was for a Mother’s Day gift
Regards Steve”
English
