“Absolutely delighted with the product I bought however it did take two months to get here and I had to constantly chase up for arrival dates with no communication otherwise”
“Disappointing experience – avoid if timing matters
- Placed an order on Sunday evening, expecting prompt dispatch
- Website claims 1–5 business days for dispatch, but nothing happened for 3 full days
- No updates in account, no tracking number, no transparency
- Only after chasing support multiple times was I told the order was “allocated” – still not dispatched
- No explanation given for the 3-day delay before even starting to process the order
- Clearly, “1–5 days” really means 5 – misleading and frustrating
- Needed the item as a gift by Wednesday – their delay made that impossible
- Poor communication, no urgency, and no compensation offered despite the inconvenience”
“I have been royal mints client since last year. I have purchased 8 ounces of gold, 2.5 KGS of silver and many other silver coins. Although price in royal mind is more expensive than elsewhere, however it represents quality. I shall not worry to get a fake gold if I purchase from royal mint. It gives me a sense of security. That’s why I keep on buying from royal mint.”
“Lovely coin, everything as described apart of delivery serivce. I was not in home at the time of delivery and the package wouldn’t fit into letterbox, so royal mail courier has forged my signature and left it unattended by front door, even though I have requested to take it to post office.”
“Trading system can be more convenient ideally with a designated Royal Mint App so that customers can trade efficiently like a professional without logging in every time.”
“When buying coins over many years now, following on from my mother, The Royal Mint is not only a brand I trust, but one that makes the purchase process quite easy, and I am generally quite delighted to receive my purchase.
I also buy some of the special editions as presents for friends and family.”
“Great place to start your coin collecting journey, easy to use website, that you can navigate through very easily. The buying process is simple and easy to follow.
Contains lots of information about the different coins that are availe to purchase or to see what coins were issued in previous years”
“Always a pleasant experience to view the coins available and the New issues. Quick to alert to New Coins , easy to order or reserve items and updates on despatch and tracking”
English
