“I am happy with my purchase but my otder got delayed because of the strike in Canada and I lost the opportunity of a wider selection of coins. Also, I find it difficult to buy piece at a higher price since my bank would not allow me to spend a large amount on my credit card.”
“Service is good, you get what they show and tell you what it is 100 percent. I just wish they could show you what the price is in U.S. dollars and U.K. pounds. Every time I do the conversion it never the same as what I am charge. Other than that I am a happy buyer.”
“Royal Mint is very professional. My one issue was that it took me ages on the website to find out how to add to my Digital Gold.
In general, it is a pity we can't leave say a years' worth of storage fees on the account without being asked to withdraw surplus funds.”
“We had a lot of trouble trying to make our purchase on line . We had to phone your help line three times before we were able to complete the purchase . The staff manning the help
Line we’re very helpful and we have no complaints about them . They couldn’t have been more helpful. However , making the purchase would have been soooo much easier if we could have done it with one phone call , but our purchase , sadly could only be done on line which we found very complicated.”
“When I ordered this item I was informed that despatch was expected in 4 - 6 weeks. This was OK as I was going to be on holiday during some of the interim. However 2 weeks later order I was informed by email that my order was ready for despatch. This resulted in Royal Mail making 5 attempts to deliver the item before my request to hold it until my return from holiday was acknowledged (not Royal Mint's fault I know, but frustrating non the less). I previously dealt with Sandra as my personal advisor, and she would have contacted me proactively about the change in despatch date. Since her departure I have not had contact with an equivalent member of staff.
When I finally received the item I was very pleased with it. However I was disappointed in its presentation. When I have purchased previous 'high value' items the presentation has been exceptional, both in the display case and packaging used and in the accompanying literature To receive the item in a basis plastic case with no further information was less than I expected.”
“The item ordered was delivered fairly swiftly. Some other items I had to wait a long time. It's a pity that long term collectors such as myself (since 1984) can be spared the tiny amount of postage as a good will gesture.”
“Good products; some beautifully themed coins. Fast and secure shipping. It's a great improvement that the entire order has now been grouped into a single shipment to avoid double-spending at Customs. The only negative aspect to note is the significant price increase on some collections. A loyalty program with bonuses or discounts for regular customers would be desirable.”
“We had a brilliant visit, our guide was very knowledgeable and the tour was a great insight. The only criticism we have was with the afternoon tea which we booked following the tour, where they served my partner tuna sandwiches after we requested a vegetarian option! Overall a lovely day though and we would definitely return!”
English