“The products I like are as expected. The “above and beyond” is the ease of ordering from the U.S., shipping and tracking. Keeping me informed about my purchase is just as valuable as the product itself.”
“It was easy to order the coins and to pay ; but it wasn't specified that I would have to pay customs duties to get my order back. This should be clearly stated before the order is paid for. Apart from this problem, I'm happy with the commemorative coins I received.”
“Have always been pleased with products that I’ve ordered and any time that I’ve had to speak with a Royal Mint representative about a query, it has been sorted very quickly”
“I had trouble using my password so I rang RM and spoke to a helpful agent. Unfortunately he wasn't able to sort the matter out so he took my order over the phone. The order did take longer to arrive than he lead me to believe but I was very happy when it eventually did get here.”
“I am happy with all of my orders and the display that they came in.
I have ordered various items from an other supplier how gets them from you and adds on a bigger price.
I don’t seem to see them with you ?”
“There was a long delay between ordering and receiving with no communication so it would have been useful to know in advance. I did make contact via the chat option though which was very successful and informative.”
English