“The Royal Mint website is informative & easy to follow. Although my items were not in stock, having chosen to proceed with the order, I was kept updated.
My order was delivered as promised & was well packaged. I was very pleased with the coins which were as described.”
“I have purchased quite a few uncirculated coins from the Royal Mint.
Two of my grandsons collect coins and as a result I buy them coins to go in their collections.
Coins arrive quite quickly and are packaged up well.”
“Dear Sir/Madam
The buying process on the web is very easy. The coins are both precious, The Paul Mccartney one is better, because being bigger you can see the details better and color is more visually striking.
The only problem is that you cannot give a billing address different from the delivery address. In my case, ordering from Barcelona, I have had to pay not only the VAT, but the cost of the paperwork taxes being made, that has been 19,11 Pounds in total for an order of 42,08 Pounds. Imagine if I had ordered a gold coin.
I have friends in London, where I travel very often. It would have been much cheaper for me to give my adress as belling adress and my friends adress as delivery adress.
Yours sincerely,
Francisco Sabater”
“Overcharged twice no apologies. Ordered coins and never received however still waiting for a refund since October . Worse service ever. Now another order paid for still not received. Customer service no help .”
“Ordered coins 6th Dec have only arrived 10th Jan answer to my email weeks later . Phone advisor couldn’t even say when I would get them !
Terrible service”
“Many positive reviews from anonymous accounts. Interestingly, the accounts from real people describe this organisation as appalling. The staff are extremely unlikeable and their approach to handling complaints is completely unacceptable. One's bank card will be debited immediately but the coins will not be dispatched. Then some rude, obnoxious staff member will spout some nonsense in an attempt to excuse their incompetence. This entire operation needs to be shut down.”
“Warning, do not invest in Royal Mint precious metals through your pension!
I've been waiting 4 weeks on the Royal Mint returning the funds to my pension account. They keep making excuses each time”
“The order took long to arrive, more than two weeks. It was delivered by Royal Mail and left in my letterbox, when I was expecting to Sign For on delivery. The coin are well packaged and great for my collection. Please use a different delivery provider. Thanks”
“This particular coin arrived quickly & was well packaged. However, I am still waiting for other coins which I ordered before this one & I have had no updates telling me when to expect delivery. Communication could be better.”
