ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.94

3.9 Rating 249 Reviews

75 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

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“Horrible post sales service. Truly awful.”

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Posted 5 years ago

“No news of my product since 3 months around. Have placed my order on 7th November and all recieve for my enquiries is a system generated mail.”

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Posted 5 years ago

“AVOID THIS SIGHT AT ALL COSTS THIS SIGHT IS SCAMMING CUSTOMERS OUT OF REFUNDS. Continually sending you generic emails when dealing with issue. Bought Tri Hubb wet-suit, wrong size. Had to send back, registered postage at own cost. I was shocked, ProSwimwear refused refund stating suit was damaged, absolute false claim as product was not tried on as it was too small and was carefully repackaged. They send an image of damage, which looks like a burn or cut in the bottom area of the suit near the seal, stating it's cause was by nails on the . They are either sending out faulty goods to unsuspecting customers who don't see them or sending a damage product back to you to stand over refusal to refund when product returned. Wonder is it a generic image also they send to everyone claiming about damage?? Still awaiting return of damaged product which is probably another scam. Cost €165+21 registered postage. They need to be reported to consumer watch dog. Dishonest and deceitful company looking for ways to scam customers out of a fair refunds.”

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Posted 6 years ago

“Customer service is rubbish, after 12 day still haven't had a proper response from them. I recommend shopping elsewhere.”

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Posted 6 years ago

“Absolutely shocking. Save your money. Do not use. Bought a suit, less than 1 month it was faulty. Refused to help; returned it to me with someone else’s details and a generic letter to someone else! Will never use again. They don’t answer their phones either!”

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Posted 6 years ago

“I have never dealt with a worse company. They sent me 1/3 of what I ordered but charged me everything. Not answering my many emails and no one answers their phone.”

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Posted 6 years ago

“If I could, I would give 0 stars... absolutely appalling customer service, I bought several goods from the Black Friday sale only to recieve half the order. No explanation or refund? I've contacted them by phone and email but no answer. Now I'm £50 out of pocket just before Christmas and without the gifts I ordered for my children.”

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Posted 6 years ago

“Sold me a TYR race suit in the Black Friday promotion. Took the money. I was informed when I had to ring them to see why I had not received tracking info that it was OUT OF STOCK. "But it isn't. I can still purchase on the site" I said. "Oh I mean OUT OF STOCK at the price you paid" WHAT!!?? It's a con and they should not be able to miss sell and miss lead people like this. Their response to my extreme disappointment, replying with generic emails. I feel as if I have been the victim of a SCAM!”

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Posted 6 years ago

“Niet bestellen! Service is erg slecht, producten komen niet aan. Lees maar eens de andere reviews op Google of andere sites.”

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Posted 6 years ago

“A truly dreadful company. Still waiting for goods 26 days after ordering. Tracking shows it in limbo. Proswimwear.co.uk tried to tell me it was in Customs (international delivery) and 2 monutes later told me it might be lost. Straightforward lying. I now have to wait several more weeks for this item to be officially declared 'lost' before they will even contemplate refunding me. In the meantime I have shelled out the same money again to buy my daughter the competition suits she needs for next week. Avoid this lying scamming company at all costs.”

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Posted 6 years ago

“In spite of emailing and phoning ProSwimwear on numerous occasions to chase an outstanding refund for an undelivered item - ProSwimwear made no attempt to make contact. Outstanding refund (still not paid) was referred to PayPal to dispute and resolve. Shocking customer service. Avoid at all costs.”

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Posted 6 years ago

“Don't buy from them!!! Terrible customer service. I have know idea what's going on and I have a hard time believing this is a legitimate business. From all sites I normally buy online I generally receive items in 3 days. From ProSwimwear I ordered a trisuit on Sep 14th and paid extra for a 3 day delivery to the US. Now I'm in day 9 of this saga and their (sketchy) website only say "Processing". I emailed them several times and never received a straightforward answer as to why it's taking so long and WHEN my order will be finally shipped. Terrible, just terrible experience.”

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Posted 6 years ago

“Miserable Communication and deliberiert Service! 2 Werks after Ordnerin and paying the product, (on a Swiss Homepage with no obvious clue, that it will be deliberiert out of England) the Package was still in Bristol. After enquiring it was sent to the wrong Adresse and therefore directly Regent to England. No response to my question, no repaiment, still not after more then a month now.”

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Posted 6 years ago

“Never ever again, dreadful service, wish I had read reviews before buying. Ordered two items on 24th August, still not arrived 5th September. Sent several emails which were ignored although one response just said check your tracking email (which I hadn't received). Telephoned and told items were out of stock and coming from German warehouse, it would have been good to know they were out of stock at the time of ordering. Happily took the money from my account immediately I ordered! Poor service, poor communication.”

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Posted 6 years ago

“I had ordered one product on Aug 14 and on Aug 16 I got one mail that your item was shipped but now it's already Aug 28 I didn't receive my item. When I call to customer centre nobody answers the phone.i emailed them nobody response,is this the way you do your business?? If you can't delivered on time why you take the order??? And this is not 19 century it's a techno world you ordered maximum time is within a week delivered like other company but your worst,if there is -100 rating that will also not enough to give you.”

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Posted 6 years ago

“Have bought for over three years and never had an issue and have found them quick to deliver and refund returns, customer services are always good and have useful advice.”

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Posted 6 years ago

“I had a great experience with my order shipped to Berlin, the Sailfish wetsuit and Blue Seventy transition pack, arrived on time within 3 days of ordering and even though i got the size wrong i returned the Sailfish wetsuit to their Warehouse in Germany and they replaced it in less than a week with the bigger size, was actually amazed, thanks and will be buying my next suit with you!”

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Posted 6 years ago

“I paid $250 for a tech suit that ripped. I returned it many months ago and have been getting the run around about where the suit is. It’s been five months since I returned the suit and they have confirmed they received it but won’t give me credit or replace the suit. Don’t let the low prices suck you in you get what you pay for and I had to purchase another suit and now Ive been dealing with this for five months! I won’t ever buy from this company again.”

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Posted 6 years ago

“Don't bother using them. If you item is faulty or damaged the return policy is ridiculous and after you paying the postage to return it there is no guarantee in a refund. Disgusted with this kind of behavior. When you are an online business shipping everywhere in the world you should put in place a better way to return and refund your customers. Never had an issue like this with any other company before. Won't buy from them again”

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Posted 6 years ago

“Contacted ProSwimwear and UNDER THEIR OWN ADMISSION the 48hr postage promised is MISLEADING Paid for 48hr postage to discover that in their small print (not mentioned on the checkout page where the postage is selected) that 48hr paid for delivery is nothing of the sort. Small print actually indicates that your delivery may not even be packaged for 5 working days, meaning an order placed on a Friday would in fact take WELL OVER A WEEK to arrive when you've PAID FOR 48hr DELIVERY.”

Helpful Report

Posted 6 years ago

ProSwimwear is rated 3.9 based on 249 reviews