JustIngredients Limited Reviews

Name: JustIngredients Limited
Address: Units 5-8 Bank Yard Industrial Estate, Tabernacle Road, Wotton-Under-Edge
Rating: 4.63

4.6 Rating 818 Reviews

91 %

of reviewers recommend JustIngredients Limited

4.6

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email

JustIngredients Limited 5 star review on 22nd March 2026

Anonymous // 01/01/2019

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“Good quality products and speedy delivery. Very pleased with this company”

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(Retail) - Posted 7 months ago

“Hi, I am a first time user of this site, and I am pleased with the service. My first order was delivered within a reasonable time. The products I did ordered was all delivered. Thanks for the service. Although I may only do small purchases. I look forward to buying more products from time to time. Much appreciated, George.”

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(Retail) - Posted 7 months ago

“I've been buying my herbs, spices and teas from just ingredients for a couple of years now and I'm always very happy with the quality of them. They're fresh and fragrant. I can't comment on their customer service simply because I have never had to use it. I will continue to use them.”

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(Retail) - Posted 7 months ago

“Products as ordered. Essential oils Fragrance good But oil over two of the labelled bottles. Making gifting awkward and amalgamation of scents Because two out three bottles were effected. Suggests problem was evident before dispatch”

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(Retail) - Posted 7 months ago

“Excellent shop with very extensive range and very reasonable prices...”

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(Retail) - Posted 7 months ago

“Unfortunately, I'm not happy with my experience with the company. A wrong item has been sent and there is no response from the company's customer service.”

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(Retail) - Posted 7 months ago

Hi Dorota, I’m really sorry that the wrong item was sent and that you’ve not had a response from our customer service. Please could you share your order number and the item you received? I’ll escalate this with our warehouse and courier immediately and get back to you with an update. If the incorrect item is confirmed, we’ll arrange a replacement or refund as appropriate. Thank you for bringing this to our attention, and again sorry for the inconvenience. Kind regards, Team JustIngredients

Posted 2 months ago

“Exceptional quality as always. Long BB dates and excellent packaging. I'm very pleased with my order.”

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(Retail) - Posted 7 months ago

“The shipment still has not arrived.”

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(Trade) - Posted 7 months ago

Hi Charlotte, I’m really sorry your shipment hasn’t arrived yet. Please could you share your order number and the name it’s under? I’ll look into it with our courier and warehouse right away and get back to you with an update. If the parcel is lost or significantly delayed, we’ll arrange a replacement or a refund as appropriate. Thanks for your patience, and again sorry for the delay. Kind regards, Team JustIngredients

Posted 2 months ago

“Very happy with the rose hip herbal tea I bought. Just Ingredients have a wide range, however most things, when I actually tried to buy them, were out of stock. It's pretty frustrating really. I understand sometimes something is out of stock, but to be out of so many things is ridiculous. Better to advertise limited ranges.”

Helpful Report

(Retail) - Posted 7 months ago

Hi Laura, Thank you for sharing your experience. We’re glad you’re happy with the Rosehip Tea. I’m sorry to hear that many items were out of stock when you tried to buy them. We understand how frustrating that can be, and we’re continuously working on our inventory to improve stock availability. We appreciate your feedback and will take it into account as we update our ranges. We hope to serve you better on your next visit. Warm regards, Team JustIngredients

Posted 2 months ago

“Great delivery service and products up to spec.”

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(Trade) - Posted 7 months ago

Thank you for your fantastic feedback, Rati! We're thrilled you had great delivery and that the products were up to spec. We appreciate you! Warm regards, Team JustIngredients

Posted 2 months ago

“I ordered Elacampane powder which arrived on time and then I noticed that the best before date was 09/2025 so as far as I am concerned it was definitely out of date. I e mailed Just Ingredients several times and have still to receive an answer. The least I expect is a full credit as I cannot use it.”

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(Retail) - Posted 8 months ago

Hi Sarah, I’m really sorry to hear about the Elacampane Powder, our customer service team tried their best to get back to you as soon as possible and have now issues a refund. We take expired items seriously and will investigate to prevent this in the future. Warm regards, Team JustIngredients Limited

Posted 8 months ago

“Excellent efficient and fast service”

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(Trade) - Posted 9 months ago

Thank you for your fantastic feedback, Philip! We're thrilled to hear that you found our service to be efficient and fast. Your satisfaction is our motivation, and we look forward to serving you again in the future! Warm regards, JustIngredients

Posted 8 months ago

“I'm very happy with my order, from ordering them online through to delivery. Great products, smell absolutely amazing, taste amazing too. Thank you.”

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(Retail) - Posted 9 months ago

Thank you for your wonderful feedback! We're delighted you enjoyed our products and had a great ordering and delivery experience. We appreciate your kind words and look forward to serving you again soon. Warm regards, Team JustIngredients

Posted 8 months ago

“The usual prompt service and quality ingredients but I was dissapointed by the large quantaty of items that were out of stock”

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(Retail) - Posted 9 months ago

Hi Barrie, Thank you for your review and for highlighting our prompt service and quality ingredients. We sincerely apologise for the disappointment caused by the out-of-stock items. Your feedback is important to us, and we're continuously working to improve our inventory management to ensure a better experience in the future. We appreciate your understanding and hope to serve you again soon! Best wishes, Team JustIngredients

Posted 8 months ago

“Excellent products and service. One herb I wanted was out of stock, but that is the first time it's ever happened,”

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(Retail) - Posted 10 months ago

We're so pleased that you're happy with our products and service Catherine!. We appreciate your understanding regarding the out-of-stock herb and assure you that we strive to keep our inventory full for our valued customers. Warm regards, Team JustIngredients

Posted 10 months ago

“Delivery was quick and all ingredients were accounted for and good quality as usual.”

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(Retail) - Posted 10 months ago

Thank you for your great review, Chris! We're so glad to hear that you received your order quickly and that the quality met your expectations. Your support means a lot to us, and we look forward to serving you again soon! Warm regards, Team JustIngredients

Posted 10 months ago

“Excellent. The spices and service, zero complaints.”

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(Retail) - Posted 10 months ago

Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with our spices and service. Your satisfaction is our top priority, and we appreciate your support so much :) Warm regards, Team JustIngredients

Posted 10 months ago

“I enjoy the wide range of herbs and spices and especially the mixes of spices and herbs for cooking flavours.”

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(Retail) - Posted 10 months ago

“Carob powder was £75 two years ago now £200 what is it looting?”

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(Trade) - Posted 11 months ago

Hi Thirumalai, Thank you for your feedback regarding the price increase of our carob powder. We understand your concerns about rising costs, and we want to assure you that we continually strive to maintain quality while adjusting our prices based on supplier costs and market demand. We are happy to let you know we are in the process of making improvements to our pricing! If you have any further questions or need assistance, please feel free to reach out. We appreciate your input and hope to restore your confidence in us. Warm regards, Team JustIngredients

Posted 10 months ago

“I ordered two 100 grams of black pepper. Both packs have the expiry date as November 2025. I find this not very customer friendly. Although legally they can still sell products with short shelf life, customers should be made aware of this when it comes to spices. Really unacceptable.”

Helpful Report

(Retail) - Posted 11 months ago

Hi Sultan, Thank you for sharing your concerns about the expiry dates on your black pepper. We understand that freshness is a key aspect when it comes to spices, and we aim to provide our customers with products that meet their expectations. While we do adhere to legal guidelines regarding shelf life, we appreciate your feedback and will work to ensure better transparency in our product offerings in the future as we aim for at least 2 years shelf life when stored correctly! If there’s anything else we can assist you with or if you have further questions, please do not hesitate to reach out. Your satisfaction is important to us. Warm regards, Team JustIngredients

Posted 10 months ago

JustIngredients Limited is rated 4.6 based on 818 reviews