JustIngredients Limited Reviews

Name: JustIngredients Limited
Address: Units 5-8 Bank Yard Industrial Estate, Tabernacle Road, Wotton-Under-Edge
Rating: 4.66

4.7 Rating 780 Reviews

91 %

of reviewers recommend JustIngredients Limited

4.7

Based on 780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

JustIngredients Limited 5 star review on 12th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carob powder was £75 two years ago now £200 what is it looting?”

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(Trade) - Posted 1 week ago

“I ordered two 100 grams of black pepper. Both packs have the expiry date as November 2025. I find this not very customer friendly. Although legally they can still sell products with short shelf life, customers should be made aware of this when it comes to spices. Really unacceptable.”

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(Retail) - Posted 2 weeks ago

“Not received my order 2 weeks after placing it. No response to my email asking for an update.”

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(Retail) - Posted 3 months ago

Hi Charlie, I’m really sorry to hear you haven’t received your order and that we haven't responded to your email. This isn’t the level of service we aim for, and I completely understand your frustration. Please reach out to us directly through our customer service contact, and we will do our best to assist you promptly with your concern. Kind regards, The JustIngredients Team

Posted 3 months ago

“The bag had a very short expiry date.”

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(Retail) - Posted 4 months ago

Hi Renuka, Thank you for your feedback, and I’m sorry to hear about the expiry date issue you encountered with your order. We understand how important freshness is, and we strive to provide products with optimal shelf life. We usually aim for 2 years. If this product was on a sale it may be due to it's short BBE date. When it comes to dried herbs and spices, ingredients maintain their quality, taste, aroma and freshness for a very long time when stored correctly. If you have any concerns or if there’s anything we can do to rectify the situation, please reach out to our customer service team for assistance. Your satisfaction is important to us. Kind regards, The JustIngredients Team

Posted 3 months ago

“I made my order in November..I still have NOT received it. I have accepted it will not come now..the offer was too good to be true. But now also there is NO REFUND from this company.. So JustIngredients just takes your money but does not deliver the goods. I will not buy from this company again but I would still like to be refunded. Next review will be on Trustpilot.”

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(Retail) - Posted 6 months ago

Hi there, I'm really sorry to hear about your experience with your order. It’s disappointing when things don't go as expected, and I completely understand your frustration regarding both the delayed delivery and the issue with the refund. We truly want to make things right for you. If you could please get in touch with our customer service team, they will assist you in resolving your refund request promptly. Your satisfaction is important to us, and we appreciate your feedback. hello@justingredients.co.uk Kind regards, The JustIngredients Team

Posted 3 months ago

“We appear not to have received this order yet, the courier evri still says "we've got it" Can you please chase for delivery THANKS Duncan The Greets Inn”

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(Retail) - Posted 1 year ago

“I have been waiting for a long time to the smaller packs and have been told for approximately a month; it will be available in 10 days as I did not see it I just bought the larger 1kg bag I do not need.”

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(Retail) - Posted 1 year ago

“On my first order of 3 bulk quantity products, two of them had very short 'best-before' dates, one being only 2 months. This was NOT shown or advised at the time of purchase. After emailing a complaint, I received no response. Poor product, poor customer service. Won't be using this company again.”

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(Retail) - Posted 1 year ago

“Not a very nice tasting Shawarma chicken marinade”

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(Retail) - Posted 1 year ago

“I was extremely dissatisfied with the product I received the herbs I ordered arrived with blue plastic pellets and white and blue fibres in the herbs.trying to contact the company was terrible as it took days for a response and an explanation. Will not be using the service again.”

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(Retail) - Posted 1 year ago

“I have still not received my order #30147242 from 2 weeks ago, Evri are the worst courier company, i have dealt with them in the past i truelly recommend you change courier, also i have not received a call from yourselves as mentioned on your email. Thank you House of biscotti”

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(Retail) - Posted 1 year ago

“My order#30142697 placed on September 12th has still not arrived. Please could you explain. If the order has been lost, please could you dispatch it again free of charge Thank you Ann Howarth”

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(Retail) - Posted 1 year ago

“" Mild " curry powder was far from mild and no free samples I was promised.”

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(Retail) - Posted 2 years ago

“Hi bought citric acid and go baking soda one of my staff wasn’t paying attention to the packaging as the citric acid and baking soda has similar packaging . My entire batch of drink has to be thrown away . Please pay attention Michael sawyers Koolvibes trading ltd .”

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(Retail) - Posted 2 years ago

“Dont buy… less than half the price for cardamom at Ocado. Customer service most unhelpful. 100g at Ocado £9.50 whilst buying direct from the company costed me over £20!!! Avoid this company.”

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(Retail) - Posted 2 years ago

“Order some herbs from this company and they set me the ingredients with a best-before date of 1 month later. I have tried contacting the company and they keep stating they will get back to me but no one ever did. I feel like I was sent old stock and now they are not responding. I am not sure how I was expected to use 100g of herbs in one month.”

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(Retail) - Posted 2 years ago

“I am still waiting for my order I have emailed twice and no one has replied. it was ordered and paid for eleven days ago”

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(Retail) - Posted 2 years ago

“One of the items had a very short use-by date.”

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(Retail) - Posted 2 years ago

“I am sorry to say I am still waiting for the delivery of my order in October this year.”

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(Retail) - Posted 2 years ago

“Poor customer service . I haven’t received my item that I ordered on 21/11/22”

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(Retail) - Posted 2 years ago

JustIngredients Limited is rated 4.7 based on 780 reviews