Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

“Bestellung nicht erhalten”

Posted 5 months ago

“J'ai eu une énorme poussée d'acné après l'utilisation des produits facetheory, vu le prix et les avis j'avais beaucoup d'attente et je suis déçu”

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Posted 5 months ago

Bonjour, Nous sommes vraiment désolés d'apprendre que vous avez eu une augmentation des éruptions cutanées. De nombreux éléments peuvent provoquer des éruptions cutanées au début d’une nouvelle routine. Par exemple, il peut s’agir d’un ingrédient spécifique de la formule auquel vous êtes allergique, ou d’un ingrédient actif tout simplement trop puissant pour votre peau. Le plus souvent, il s’agit d’une purge d’acné car les impuretés sont remontées à la surface de la peau. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit si vous ne constatez pas d'améliorations. Merci, Facetheory

Posted 5 months ago

“Livraison hors délai et produit pas à la hauteur de mes espérances”

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Posted 5 months ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 5 months ago

“I am very disappointed with this serum, I wouldn't advise anyone to buy this. Worst of money”

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Posted 5 months ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 5 months ago

“J ai rien reçu a se jour Cordialement Mme Bonneau”

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Posted 5 months ago

“Ingredients not in the recipe”

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Posted 5 months ago

“Ich warte leider seit 10 Tagen auf meine Augencreme!”

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Posted 5 months ago

“Le produit ne fonctionne pas sur moiii au vue du prix je pensais que cela allait être efficace j’ai vue aucun changement pourtant j’avais le choix avec plusieurs marques mais j’ai décidé d’acheter le votre”

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Posted 6 months ago

Salut, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 5 months ago

“Product has made me break out more”

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Posted 6 months ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 6 months ago

“Thank you for Giving me chance to write a review. The products were good however don’t suit my skin. They made my skin feel more dry. I hope you guys do better and good luck.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 6 months ago

“my skin feels very dry and dull after applying the cream, too expensive for the poor quality. I don't recommend it.Im abroad want to return it as soon I get back to the UK.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 6 months ago

“I did not recieve my products and tracking the shippment it says Item held by customs. Can I have the refund? Although I really wanted the products.”

Helpful Report

Posted 6 months ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Please send us an email at help@facetheory.com and our customer service team will be able to look into this. Thanks Facetheory Team

Posted 6 months ago

“Wastage of money. Best to give it to a charity than using this product.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback and I am sorry to hear that the products did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 6 months ago

“Le produit n’est malheureusement pas adaptée à ma peau. J’ai eu une allergie, le produit m’ a brûlé le visage.”

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Posted 7 months ago

Bonjour, Nous sommes vraiment désolés d'apprendre que vous avez eu une réaction. Nous garantissons la sécurité de chaque formulation en la faisant évaluer par un évaluateur de sécurité externe qui est un pharmacologue. Cependant, de nombreux éléments peuvent augmenter la sensibilité ou provoquer des irritations. Par exemple, il peut s’agir d’un ingrédient spécifique de la formule auquel vous êtes allergique, ou d’un ingrédient actif tout simplement trop puissant pour votre peau. Parfois, il s’agit d’autres produits utilisés en même temps, voire de facteurs externes/environnementaux. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 7 months ago

“I have not seen any results with my skin, it has increased my under the skin spots and made me breakout in more whiteheads.”

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Posted 7 months ago

Hi, Thank you for your feedback. Based on your routine and description, it is likely that you are experiencing an acne purge. Acne purges can last 4 weeks, before revealing an improved tone and texture. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 7 months ago

“This cream does absolutely nothing, I’ve used it a few weeks now and there’s no change”

Helpful Report

Posted 7 months ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 7 months ago

“Aucune incidence sur ma peau. C’est comme si je ne mettais rien du tout. Pas satisfaite du tout.”

Helpful Report

Posted 7 months ago

Bonjour Nous sommes désolés que ce produit ne vous convienne pas. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 7 months ago

“This is my first and only purchase from this brand. I haven't got on with this particular product.”

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Posted 7 months ago

“Je n'ai pas reçu ma commande”

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Posted 7 months ago

“I ordered muslin face cloths which were rather good . However , the more expensive pro night cream i purchased was quick to irritate my face . I’d get morning redness. Would not get for even the slightest sensitive skin . My £25 practically wasted and it’s only 50ml.”

Helpful Report

Posted 7 months ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation, and they differ from person to person. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks,

Posted 7 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

facetheory Reviews