Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,331 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful autumn lights!”

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Posted 7 years ago

“Excellent customer service. Beautiful lights - I would like them in every single room.”

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Posted 7 years ago

“The set of lights we bought for our 3 year old daughters teepee look beautiful!”

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Posted 7 years ago

“Beautiful, great quality lights which arrive in gorgeous packaging. We love them!”

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Posted 7 years ago

“Fast service and lively product ! Whats not to smile about”

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Posted 7 years ago

“Fantastic new LED lights - well worth the money - try a string of lights piled in a flat bowl on a dresser - they look absolutely fantastic and beginning to feel christmassy!”

Cable and Cotton 5 star review on 8th November 2017

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Posted 7 years ago

Dear Terry, Thank you for this beautiful photo of our new LED lights - what an ingenious way to use them! I bet they are a great talking point/centrepiece in your home?! May they light up the winter nights to come... Yours warmly, Kate

Posted 7 years ago

“This is the second time I have used cable and cotton , unusual product and easy to assemble”

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Posted 7 years ago

Dear Chistine, Thank you for taking the time to post a review - I am delighted you are a returning customer and enjoy our lovely lights! Yours warmly, Kate

Posted 7 years ago

“They are a bit more fiddly to fit into the balls but once in are brighter than the old ones and I am happy that bulbs will not blow as they did on the old style lights”

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Posted 7 years ago

“Great service, lovely product.”

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Posted 7 years ago

“The LED lights are robust, effective and magical - real quality and a great purchase. Customer service has been quite exceptional - rapid, efficient and friendly . 'We work miracles while you wait, the impossible takes a little longer' comes to mind ! Thoroughly recommended in every respect. 5 plus stars ! John H”

Helpful Report

Posted 7 years ago

Hi John, Thanks for your feedback, and I'm sorry you've had this hassle. As you may guess, it isn't common and I think you have been rather unlucky. But we want everyone to be LUCKY. Please get in touch with Kate, our customer services Guru (hello@cableandcotton.com) and she will be delighted and determined to sort out your lifeless/lightless string of Cable & Cotton fairy lights. When our lights don't shine, elves' souls actually grow sad, so I hope we can get this sorted ASAP. Oh, and we've switched to LED bulbs, (bespoke design and patent pending) so this won't be an issue in the future - be we need to sort out the present first. Thanks again for your feedback and apologies for the trouble you've experienced. All the best - Anthony

Posted 7 years ago

“Brilliant Customer service. The big lamps I wanted weren't in stock anymore in the colour I had chosen but the lady I spoke to managed to find the same ones in bigger size and they look fantastic! I wasn't charged for the difference in size and got a refund for the express Delivery! Will definitely recommend! Thank you.”

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Posted 7 years ago

“Gorgeous lights and the LED is a real bonus and improvement. I’m about to order some more for my granddaughter’s room in her new house. I love your company and you are always so helpful on the telephone 📞💕👍🏻😊🌈”

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Posted 7 years ago

“Your website was ready to use and a great tool to customise your own light mix, with a button to change the colour variation on the light string. Great! Order was delivered quickly and very well packed. Thanks!”

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Posted 7 years ago

“Lovely, very responsive company to deal with. Lights are beautiful and I would like have another set to change the ambiance of a room. I chose oatmeal very calming and I’d love to get some coloured ones for Christmas! Just one thing it would be great if the lights had an on/off switch instead of just a plug.”

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Posted 7 years ago

Dear Liz, Thank you kindly for your warm and lovely feedback; I am so glad you love your light-set and agree that Oatmeal is a beautiful subtle, understated colour (it is very popular!). Our newest LEDs do have a light switch on them so if you ever wish to purchase some in the future please email me at hello@cableandcotton.com and I will be of help! Yours warmly, Kate

Posted 7 years ago

“So impressed. My first set of lights was faulty but they replaced them and resolved the issue without delay. Top customer service”

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Posted 7 years ago

Dear Jenny, Thank you so much for your kind feedback - I am delighted your cable is now up and running, and you can enjoy your new light set. Yours warmly, Kate

Posted 7 years ago

“Excellent service. Lights arrived very quickly. Very pleased with my lights Very efficient. Thank you”

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Posted 7 years ago

“Lights are really pretty and when I had a problem with them I got a quick, helpful and friendly email back.”

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Posted 7 years ago

“Love them , a lovely edition to any room”

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Posted 7 years ago

“Great product, lovely colours bought them to cheer up my daughters university accomodation design based on plans for Swedish prison cells, the lights have really brought a little bit of homeliness.”

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Posted 7 years ago

Dear Sally, Thank you for your lovely post - which also made me laugh! Which architect designed those university rooms?! Our lights are a great way to personalise a small space and therefore perfect for new students away from home for the first time. I am so glad your daughter can lighten her room up with her Cable and Cotton light set, and I wish her every success at Uni! Yours warmly, Kate

Posted 7 years ago

“Quick delivery service, lights are so effective, good quality”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,331 reviews