Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took a long time due to stock & shipping delays, so tried to cancel order and gain refund. This was agreed but item was still then delivered, refund not given, and had to pay for my own return despite error in dispatch when order already cancelled.”

Helpful Report

Posted 4 years ago

“Fast delivery but item arrived damaged so have contacted for a replacement.”

Helpful Report

Posted 4 years ago

“The rug, now it has finally arrived, and is stunning - though not quite as it appeared on the website (the colours are slight warmer/brighter than shown) The problem I have had is with the service delivery. I ordered the rug in mid July when it was marked 'in stock' on the website, at a sale rate, advertised with their standard delivery timeframe. Shortly after ordering an email came informing me of a delay to my order. When I enquired, I was advised 'in stock' had actually meant 'a stocked item' which apparently means it's held in some far-flung warehouse on the other side of Europe. My shock at this blatant misdirection fell on totally deaf ears - I was made to feel I was making a fuss about nothing. I was given an end July delivery date...then radio silence from customer services despite repeated enquiries when no rug arrived. Finally got a response advising a late August delivery date. End of August came, still nothing. I became quite friendly with the customer services lady in the end - I certainly had cause to speak to her enough times! Once the rug arrived at Wovenground HQ, I was promised a Friday delivery - which didn't come. Neither did the 'redelivery' which we waited in for on the Saturday. Monday, UPS tried again. Finally the rug delivered this morning and it is lovely - but my goodness, it shouldn't be such hard work getting it here. I also add when I suggested the company match the price for the rug I'd found (during my extensive wait) on another site - which was a mere £7 less than the paltry 10% discount they had offered me for my trouble - they refused. At that point I wasn't surprised, but was still disappointed. I wouldn't shop with this company again and would recommend others steer clear. One star purely for the customer services lady's time.”

Helpful Report

Posted 9 years ago

Woven is rated 4.2 based on 768 reviews