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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,124 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

4.6

Based on 12,124 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 28th October 2023

Woolacombe Bay Holiday Parks 5 star review on 24th October 2023

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a good holiday rebooked for following year (2019). Only to receive a letter downgrading us to a different part of the park as you were upgrading, I rang up an cancelled the booking after receiving no apologies or even offered an upgrade for an additional charge, so no I was not happy with the service I received, and therefore not happy with your booking service.”

Posted 4 years ago

“Not able to save the booking to check the park facilities. I amended a date and it kept remembered the original. Seemed to change it but the cost was too high at the payment page. Ended up starting again using my mobile to get the correct price.”

Posted 4 years ago

“The location was lovely. If we stayed again we would book a better caravan. We booked gold but felt it was really only a bronze. We ate once from the site but the pizza was luke warm and not cooked enough although the chips were nice.”

Posted 4 years ago

“Gold caravan very tatty, ripped wallpaper in nearly every room or stains on walls. Tv so small you have to concentrate to see the picture properly. Clubhouse very good and amenities, plenty for kids to do.”

Posted 4 years ago

“Will complete when we have had the Holiday”

Posted 4 years ago

“Was not able to view extras /add ons until after holiday booked.”

Posted 4 years ago

“Booked for scooter rally next year in September, deposit paid and confirmed. Then call three hours later telling me my booking cancelled and would get refund back, if can’t book on line, don’t have it on line. Very disappointed.”

Posted 4 years ago

“I thought this was a booking review format, not a holiday review. Haven't been to the holiday park yet so can't review it!!”

Posted 4 years ago

“A game of two halves. The first half, finding the accomodation is hard work - you keep having to load the site again and re search. But once you know what you want it's a doddle and very easy to use.”

Posted 4 years ago

“Went well apart from each time I book need to make a new password.”

Posted 4 years ago

“The website just took us round in circles. We ended up calling and booking for 3 nights. The lady who took the booking was very nice and instantly sent us a confirmation email will all our booking details on.”

Posted 4 years ago

“Apartments very dirty, hoover full of someone else's dogs hair, cheap rustly bedding...! Apartments could do with a paint outside & there were lack of socket points. When the complaint was made to reception at check out & email once returned home the staff didn't seem bothered & nothing offered as a good will gesture either. Not sure we'll return!”

Posted 4 years ago

“We have been coming to Woolacombe for years and were disappointed that we can no longer add bus passes to the booking. This time we had to phone twice for advice and used the 'message' system too to find out. Everyone was polite, but the booking system used to be better.when you added things like you had before.”

Posted 4 years ago

“Not quite what I expected Considering we paid £2.1k for 7 days. No sea views, no shaving point in the new wave caravan and we couldn’t charge our electric toothbrushes. We asked for a bath mat ( because of 2 very young children the shower is slippery) 4 times and every time we were told yes we’re sending house keeping around ., it wasn’t until the 4th time that someone genius figured out they don’t provide them!! No hair dryer.. The wi-fi connection is a con! Don’t be fouled, we couldn’t get any connection as soon as we arrived so decided to buy super fast wi fi streaming for a week which cost £25... well super fast is just the name because in reality it isn’t. Our Netflix kept buffering all the time had to login about a hundred times a day!! We complained about it at reception but was told to fill a form so IT could check and we were asked to provide the MAC address for each of our devices.. well talk about confidentiality .. we didn’t feel it was necessary or safe to leave our mac addresses with them . Also the location is very hilly and if you have young kids it’s quite far to be walking up and down to the main reception area or pool all the time. The food in the restaurant is very unhealthy, burgers chips pizzas!! There is no air con in the restaurant and it’s surrounded by glass .. it’s like a sauna in there and they don’t even open the doors to the balcony to let some air in . When I asked I was told they’re not allowed?! What? The new wave caravans with hot tubs are small, tiny corridors or living area. Again if you have infants it’s not safe on the deck as there is no gate ( if this is a kids friendly location then they seriously need to consider it) and they want to wonder around so you got to have eyes in the back of your head due to cars driving past.”

Posted 4 years ago

“Still haven't received confirmation hours after booking”

Posted 4 years ago

“I found the website a bit awkward as when I tried to make a booking it kept taking me back to the beginning without continuing with payment. I eventually understood what it wanted but not easy. Also I haven't seen a map with the location of your various sites, that would have been helpful.”

Posted 4 years ago

“I booked last night and havent had a confirmation email yet?”

Posted 4 years ago

“Website light on pictures of caravans on site. Not clear on relationship to other site, i.e. relative location, can Golden Beach visitors use other site facilities e.g. restaurant.”

Posted 4 years ago

“Overall a quick and simple process... although I did find when I wanted to go to previous pages I had issues.... probably fault with myself not website as I am a confessed technophobe... thanks”

Posted 4 years ago

“A manageable site, but when I wanted too compare the three parks from a location and accommodation point of view, I had to keep restarting the booking process”

Posted 4 years ago

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Woolacombe Bay Holiday Parks is rated 4.6 based on 12,124 reviews