Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,212 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 6,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

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“Order fulfilled exactly as requested with good updates provided on order progress and well packaged.”

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Posted 10 months ago

“Superb selection of models... Excellent knowledge when I called the... Really good delivery time as I didnt expect my order in 24 hours!”

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Posted 10 months ago

“Minimum of fuss. Site was relatively easy to use. Placed two orders on Sunday and they arrived Tuesday. Brilliant”

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Posted 10 months ago

“Wonderland Models is my go-to for fast delivery and super competitive prices, whether I shop online or visit their store in Edinburgh. Very happy with my latest purchase!!!!”

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Posted 10 months ago

“Order was posted out despite asking to collect, and was missing an item when arrived.”

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Posted 10 months ago

“Everyone was really friendly and helpful. The whole thing was really easy. Allowed me to get my dad some great birthday presents.”

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Posted 10 months ago

“Very efficient service”

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Posted 10 months ago

“Placed my first order for three items only to be told the next day that two of them were out of stock, despite them still showing as 'available for next day delivery' for days after. The items were sent promptly once restocked but it doesn't inspire confidence when ordering that the items you want are actually available as described.”

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Posted 10 months ago

Apologies for the unfortunate delay John. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 10 months ago

“Yes I found the response and delivery was very good”

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Posted 10 months ago

“I could not believe how quickly my order arrived. Also the kit was very carefully packed to protect it in the Post. You could clearly see that they had taken time to to do as best a job as possible. They are going to be My Go To shop from now onwards”

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Posted 10 months ago

“I ordered an AFV Club 1/35 AEC Matator Mid Production kit online from Wonderland. They informed let me by email that it was out of stock. So I called their online dept. & the assistant manager James couldn't have been more helpful. He explained it might take a week or so to come. However it actually arrived a couple of days later & I popped in to collect it. Always exempelary service, as always. Great friendly staff & always a pleasure to do business with.”

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Posted 10 months ago

“I usually purchase from Wonderland in person but on this occasion used the mail order service. I received first class service when I ordered some paints. A staff member contacted me about the product by telephone and the items arrived the following day. I was very impressed by this. Thank you.”

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Posted 10 months ago

“Excellent, swift service. Always a pleasure to do business with.”

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Posted 10 months ago

“Everything's superb but not a fan of packing with paper shavings! Really hard to clean up!”

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Posted 10 months ago

“Nice model, quick posting, good comms. Thanks”

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Posted 10 months ago

“Very fast - next day delivery, although P & P was for 3 - 5 days!”

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Posted 10 months ago

“Quick with the delivery and a great service buy from you again”

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Posted 10 months ago

“First class service, great communication and reliable delivery, terrific!!”

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Posted 11 months ago

“Excellent service quick delivery will definitely use again”

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Posted 11 months ago

“Excellent above and beyond customer service.”

Wonderland Models 5 star review on 15th February 2025

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Posted 11 months ago

Wonderland Models is rated 4.9 based on 6,212 reviews