Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,682 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

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“I ordered an AFV Club 1/35 AEC Matator Mid Production kit online from Wonderland. They informed let me by email that it was out of stock. So I called their online dept. & the assistant manager James couldn't have been more helpful. He explained it might take a week or so to come. However it actually arrived a couple of days later & I popped in to collect it. Always exempelary service, as always. Great friendly staff & always a pleasure to do business with.”

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Posted 1 year ago

“I usually purchase from Wonderland in person but on this occasion used the mail order service. I received first class service when I ordered some paints. A staff member contacted me about the product by telephone and the items arrived the following day. I was very impressed by this. Thank you.”

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Posted 1 year ago

“Excellent, swift service. Always a pleasure to do business with.”

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Posted 1 year ago

“Everything's superb but not a fan of packing with paper shavings! Really hard to clean up!”

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Posted 1 year ago

“Nice model, quick posting, good comms. Thanks”

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Posted 1 year ago

“Very fast - next day delivery, although P & P was for 3 - 5 days!”

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Posted 1 year ago

“Quick with the delivery and a great service buy from you again”

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Posted 1 year ago

“First class service, great communication and reliable delivery, terrific!!”

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Posted 1 year ago

“Excellent service quick delivery will definitely use again”

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Posted 1 year ago

“Excellent above and beyond customer service.”

Wonderland Models 5 star review on 15th February 2025

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Posted 1 year ago

“I placed a fairly large order for lacquer paint pots. Unfortunately when the order arrived, there was a paint pot missing. I emailed Wonderland mail order customer service who were very responsive and helpful. The missing paint pot was dispatched and arrived 2 days after the original order. I couldn't have asked for more. Very good customer service!”

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Posted 1 year ago

“As always with Wonderland Models it’s a first stop shop. Always got what I need, great service. Came back to modelling a couple of years ago after a 40 year hiatus! A lot had changed especially internet buying. I subscribed to all the model shops around uk and beyond. As I’ve settled back into modelling I have found that out of the 20 or so shops I started out buying from my go to shop is Wonderland never been let down by them.”

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Posted 1 year ago

“Good products. Extremely efficient delivery service will definetly use them again..”

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Posted 1 year ago

“I would like to thank the Wonderland Model company for my purchase I love it I am sure that I will purchase something again from your company again.”

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Posted 1 year ago

“Unortunately I purchased the wrong item. I spoke to a very helpful gentleman who told me to return the product. I receivedd an email the following day to say my payment had been reinbursed. I have now purchased the desired item...Hopefully!! Excellent service. Thank you .”

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Posted 1 year ago

“Usual excellent service”

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Posted 1 year ago

“Good products - good service”

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Posted 1 year ago

“buying from you is fantastic, but have been let down by dpd twice from my last three orders from you, john”

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Posted 1 year ago

“Excellent service as usual received with in four days”

Wonderland Models 5 star review on 13th February 2025

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Posted 1 year ago

“Great service Ordered Sunday evening and the goods arrived Tuesday lunchtime. Well done wonderland models”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,682 reviews