Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,230 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 6,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

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“Great service and swift delivery. Wonderland advised me that they didn’t have sufficient models to fulfil my original order, but amended the order for me and the remaining models arrived within 24 hrs.”

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Posted 1 year ago

“As usual fast delivery of ordered items by DPD .”

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Posted 1 year ago

“We have a granddaughter in Canada who will love the Brachiosaurus. It's her favourite dinosaur because it's a harmless herbivore and it has a long neck! The model is excellent.”

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Posted 1 year ago

“Really pleased with my purchases from the Edinburgh branch of Wonderland Models, where they had some secondhand kits for sale. Communication was very good, as was the quick delivery and the kits were very well packaged. I just wish they were nearer to where I lived so I could visit in person. Definately recommend.”

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Posted 1 year ago

“Excellent service and first class delivery.”

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Posted 1 year ago

“arrived well packaged and in good time .i will defo use this company again at some point”

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Posted 1 year ago

“Models excellent and sure recipients will love them: Griffin Knight and Princess in Ballgown (both Papo models). Bought for Knights and Princess party. Delivery swift and package arrived in good order and contents well packed.”

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Posted 1 year ago

“I ordered two items requiring dpd delivery. I placed the order Tuesday evening with next day delivery knowing it would not be processed until Wednesday. Exspecting my order on Thursday. It was delivered friday afternoon. That according to your web site is normal delivery. So why did I pay extra?”

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Posted 1 year ago

Keith, I have checked the details of the order and you ordered a spray paint. Due to postal restrictions this has to be sent by courier and the minimum cost of that service is £7.99

Posted 1 year ago

“I ordered model 18-38180R for my 4yr old grandson. The model is of George Russell's car as my grandson has become a massive fan. Only being 4yrs old, the only way he knows the difference between george Russell and Lewis Hamilton is by their helmet colour. I specifically picked this model as it had a driver in the car but the car I received did not (the model I ordered still shows a driver on the website). The car itself if fine but it's not what is advertised.”

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Posted 1 year ago

Sorry for any confusion here. These F1 cars are sold in two versions, with and without the driver figure at £21.99 and £9.99 respectively. The only images of the cars available from the Burago importer have the driver figure so we include a clear statement in bold text on each of the basic cars stating "No driver helmet with this model. Image for reference only". You ordered the version without the driver and we have checked the website entry for that car and it does have the "no driver helmet" warning. You have the rigth to return the car if you don't want it. You can get full details of our return policy inthis section of our website https://www.wonderlandmodels.com/shipping-returns/

Posted 1 year ago

“Quick reliable service, well packaged. Have used them several times over the years & always worth a visit at Telford.”

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Posted 1 year ago

“A prompt and effecient service. The paint and thinners I ordered were in stock and delivered next day in Bristol. Good job - again!”

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Posted 1 year ago

“Seamless purchasing process with expedited delivery”

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Posted 1 year ago

“Very pleased”

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Posted 1 year ago

“Quick delivery time has all I need for my hobby”

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Posted 1 year ago

“Speedy delivery, no issues at all”

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Posted 1 year ago

“Fabulous store, great selection and quick delivery. The prices are keen and you will always find something that you fancy - you might not know it at the time - but you will.”

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Posted 1 year ago

“First time online/mail order purchase from Wonderland Models. Quick and easy, an excellent service.”

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Posted 1 year ago

“Placed an order 7am Saturday morning & received a phone call before 9am to inform me one item was not in stock & how did I wish to proceed. Exceptional customer service.”

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Posted 1 year ago

“Was lucky to get some out of issue Airfix models and have to thank the support team and especially Roderick who gave brilliant service.”

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Posted 1 year ago

“Item received as requested, promptly delivered. Excellent service.”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,230 reviews