Wizard Cleaning Reviews

Name: Wizard Cleaning
Address: 40 South Vale, London
Rating: 4.59

4.6 Rating 884 Reviews

90 %

of reviewers recommend Wizard Cleaning

Company Reviews

Metrics

4.6

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Wizard Cleaning 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cleaning was not very good”

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Posted 4 months ago

“Very poor end result. The guys who came to do it were kind of rude, didn’t speak much to me about what they were doing, how long it would take etc. They said the carpet would be dry after 4hrs and it took 2 days. I wouldn’t recommend.”

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Posted 5 months ago

“The cleaner rushed the attempt at trying to get my sofa cleaned, it failed miserably! Waste of my money! A bit more care & time would have helped get a much better result, the cleaner was done and away within half an hour I asked him if he was on price work!”

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Posted 5 months ago

“Very poor service did not remove stain from my carpet. Stay away from this Company unprofessional waste of money very unhappy customer”

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Posted 6 months ago

“Flooded with fake reviews! Just look at the timing of them. I’d stay well away if I were you. Hire your own machine if you can and do it yourself. Shocking all round.”

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Posted 8 months ago

We send out customer feedback every month to our customers so often reviews come in blocks. I can assure you we dont need to get fake reviews you can see our reviews on checkatrade and google

Posted 7 months ago

“The representative was unfriendly and actually made me very upset, so much so that my eldest daughter had to step in and take over the rest of his time in my home. The carpet looked better but no smell whatsoever and visitors the following week said that if i hadn’t mentioned i had had carpet cleaners in they would never have noticed. What a waste of valuable money that I could ill afford, I am disabled and suffering with cancer, I really wanted a clean fresh carpet in my home where I spend EVERY day 24/7 exc for hospital treatment and appointments. Regards, Michelle.”

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Posted 11 months ago

“I didn't like the way they cleaned my carpet The carpet stayed the same and the smell got worse 😏”

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Posted 11 months ago

“Cancelled last minute then never showed up”

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Posted 1 year ago

“Not very thorough at all. Not worth the money.”

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Posted 1 year ago

“I wouldnt know what the cleaning was like. They cancelled the day before the booking so it was too late to book anyone else on the day that I needed the cleaning to happen. Unreliable!”

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Posted 1 year ago

Hi we are in London not Lancaster maybe you are confusing us with another company. Thanks, Jon

Posted 1 year ago

“Carpet was not very clean and 6 months later I’m still receiving annoying emails where my name isn’t even spelt correctly”

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Posted 1 year ago

Hi Shelia we never got a call from you if you have any problems our work we are always happy to try again for you please call me

Posted 1 year ago

“Very disappointed after using this company for years, they cleaned my carpets not a good job, came back to redo it and was told it was my carpet, didi it my self with a little vanish and it looked good.”

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Posted 1 year ago

“Hi I was going to call and complain actually. THe guy who did the carpets did not do the spray you normally do before using the machine just the machine and he was in and out in 20 minutes. it was clear to me that the carpet did not look as much cleaner as it normally does but i decided to wait for it to dry before getting in touch. I however then had to travel for work. This was very poor work. the carpets look exactly the same as they did before cleaning. its as if nothing happened. Im very disappointed!”

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Posted 1 year ago

“Absolutely no idea why I got this request . I have never used them”

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Posted 1 year ago

“We were extremely disappointed by Wizard Cleaning. We hired them for carpet and rug cleaning and the team spent less than ten minutes in a property. The job was rushed, there were many areas they didn’t clean. The team was also overfamiliar and used some of our house appliances without checking with us first (for example, they used the sink before we were able to remove glass from it, which could have broken). When raising this with them over email and telephone, we were told things such as ‘ the tools do not quite go up to the edges.’ and that they provided a ‘middle of the road’ service. Eventually, they stopped replying to our emails when we asked for at least a partial refund, having sent pictures that showed the carpets were not properly clean.”

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Posted 1 year ago

“My carpet was cleaned to a very high standard”

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Posted 1 year ago

“It was disappointing unfortunately. They made a mess in the hall, entrance and on the stairs. They were not considerate or careful. The stain on the carpet is still there so I haven’t seen any difference before and after cleaning the carpet in the room. I won’t be using your services again.”

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Posted 2 years ago

“Did one pass over on a carpet that had urine stains. It still smelt of urine the next day. I've used other firms before who emptied the dirty water at least twice for a carpet that wasn't as dirty as this one”

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Posted 2 years ago

Hi Meryl, we didnt do this job as you cancelled the same day you called us to book so you must have had another conpany do the work. Thanks, Jon

Posted 1 year ago

“I was very disappointed with the service. I bought the service during a discount period a few months back. The ‘cleaning’ lasted less than 15 minutes. The gentleman didn’t even put plastic bags over his shoes. He literally walked in with outdoor shoes and was casually walking over the carpet he was meant to clean… whilst cleaning? To start off, he sprayed a special I guess you can call it carpet or rug detergent and then uses the water suction handle after. When I pointed out to him that some stains didn’t remove the first time whilst other similar ones were removed, and it was due to simply not putting on the soecial detergent from those areas, he said stains don’t remove from the rug. This is of course untrue as I pointed out I appreciate some deep stains cannot be guaranteed, however, some similar stains were removed simply because he put more attention in those areas. He was lazy, and kept insisting that the stains were not removable. Of course the service was a waste of time, because as soon as he left, I applied my own house made concoction and applied over the stains, and guess what? They came off. NOT PROFESSIONAL AT ALL. I had to travel shortly after the service and was not able to write to the company in response to an email they sent about scheduling in my next annual clean. In normal times I would have let them know right away how I felt, but was pressed for time and disappointed.”

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Posted 2 years ago

“Not cleaned well ended up with stripey carpet. Was told to brush it when I complained. Eventually had it released. Once dried still many stripes . Disappointing.”

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Posted 2 years ago

Wizard Cleaning is rated 4.6 based on 884 reviews