We were extremely disappointed by Wizard Cleaning. We hired them for carpet and rug cleaning and the team spent less than ten minutes in a property. The job was rushed, there were many areas they didn’t clean. The team was also overfamiliar and used some of our house appliances without checking with us first (for example, they used the sink before we were able to remove glass from it, which could have broken). When raising this with them over email and telephone, we were told things such as ‘ the tools do not quite go up to the edges.’ and that they provided a ‘middle of the road’ service. Eventually, they stopped replying to our emails when we asked for at least a partial refund, having sent pictures that showed the carpets were not properly clean.