Wizard Cleaning Reviews

Name: Wizard Cleaning
Address: 40 South Vale, London
Rating: 4.58

4.6 Rating 642 Reviews

90 %

of reviewers recommend Wizard Cleaning

Company Reviews

Metrics

4.6

Based on 642 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Wizard Cleaning made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wizard Cleaning 5 star review on 7th October 2023

Carla

Wizard Cleaning 5 star review on 3rd October 2023

Christopher

Wizard Cleaning 5 star review on 12th June 2023

Nathanial Smith

Wizard Cleaning 5 star review on 10th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say??????”

Helpful Report

Posted 3 years ago

“You don’t clean for us stop sending emails”

Helpful Report

Posted 3 years ago

“I organised for two pieces of furniture to be cleaned, an arm chair and a sofa, when they arrived instead of cleaning the arm chair they cleaned a tiny chair in my living room that's not even an arm chair and charged me for it. When I phoned about the mistake they refused to come back and clean the correct chair, so I ended up paying a large amount for just one small sofa to be cleaned - the result of the sofa clean was average. The woman I spoke to about this issue was incredibly rude and unhelpful.”

Helpful Report

Posted 4 years ago

Im sorry about this but it was not our fault as the lady there showed my operative the wrong chair and you were not there yourself. We would have come back for a small charge but you were not in agreement with this

Posted 4 years ago

“When the cleaner got here he was very polite. He got on with his work without any problem. However, our furniture dried to a very off colour and stunk. The water that was used to clean it was clearly filthy by the end (unsure about the start) and it is evident that it was this that caused the decolorisation and smell. I presumed this is what I should expect with one dog in the house, however, since then, friends have used other providers and had much better results. I would not use again.”

Helpful Report

Posted 4 years ago

Hi Byron, I am sorry to hear you were not satisfied. I never got a call about this. Any complaints I always deal with personally. I have tried calling and also sent you a text but had no reply back. Very occasionally you can get a smell after cleaning is done but a simple vista back to spray a sanitser over and this sorts out the problem. There are 2 tanks in our machines one for clean water and one for dirty it is not possible to re use the water. As you may have seen we got the the water from your tap poured in the machine and mixed with a cleaning solution. If your dog had had any accidents like urine or vomit this can go through to the backing and a 2nd visit can fix this. If you call, email or text me I can look into this and send my guy back. thanks, Jon

Posted 4 years ago

“Not happy with the service, would never use again.”

Helpful Report

Posted 4 years ago

“Poor job very wet and stains not removed. Carpet was not heavily soiled to start with! Have bought my own machine and have excellent results.”

Helpful Report

Posted 4 years ago

“Really disappointed with the service. I arranged to have my sofa cleaned & even upgraded for a deep clean which cost me over £90 and was very disappointed with the results. The sofa didn’t look any cleaner & in parts actually looked worse. Would have thought at the very least it would smell nice but no! Definitely won’t be booking again.”

Helpful Report

Posted 4 years ago

Wizard Cleaning is rated 4.6 based on 642 reviews