Wizard Cleaning Reviews

Name: Wizard Cleaning
Address: 40 South Vale, London
Rating: 4.58

4.6 Rating 642 Reviews

90 %

of reviewers recommend Wizard Cleaning

Company Reviews

Metrics

4.6

Based on 642 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Wizard Cleaning 5 star review on 7th October 2023

Carla

Wizard Cleaning 5 star review on 3rd October 2023

Christopher

Wizard Cleaning 5 star review on 12th June 2023

Nathanial Smith

Wizard Cleaning 5 star review on 10th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cleaner didn’t clean the carpet under the bed as he said it had things on it and was too heavy. I was in the next room and he didn’t even bother asking me to move them. I guess the extra minute was too much bother.”

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Posted 1 month ago

Hi thank you for your feedback we did send you a confirmation email explaining about furniture you cannot move heavy things around a damp carpet sorry if you had not sen that

Posted 3 weeks ago

“The man that came was very polite and friendly. Started cleaning my front room carpet, it took him about 15 minutes to do half of it. I said to him I am going around the corner to the garage because I needed to get some money. Cycled their , was about 15 to 20 minutes, no more. Opened the front door to see him at the bottom of mt stairs finished. Not possible. I said to him that surely you can't be finished already, he said it was a really good machine. My front room carpet is fine, my bedroom and hall and stairs, don't look like they have been cleaned. He has rushed to get finished. He kept going on how clean my carpets were compared to other peoples, I am going to have to get my bedroom, hall, and stairs cleaned again. Look worse now then they were before.”

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Posted 2 months ago

“These 2 guys seem to be in a hurry, never again shall I call this company”

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Posted 9 months ago

“the gentleman who came was delightful how ever my daughters said that the sofa still smelt and my staircase still looked stained after it dried . The mattresses were great but others things not and i paid £200.00 so not happy”

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Posted 10 months ago

“Cleaning technician, came but did not spend enough time on the job just gave it a quick once over, had a coffee stain on the carpet but did not pay it any extra attention which you would expect with a general carpet clean. Have used Wizard clean in the past and was happy with service but not this time.”

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Posted 11 months ago

“The carpet cleaning made absolutely no difference. Complete waste of time. I wasn't offered any additional cleaning options that may or may not have made a difference.”

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Posted 1 year ago

“Two guys turned up over an hour earlier than expected. I had two large rooms completely empty except for one bed. They didn’t move the bed and were out of here in less than 25 minutes having done a very mediocre job. I felt completely ripped off.”

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Posted 1 year ago

“I paid £250 for carpet cleaning for my whole 5 bedroom house. The email quote states that the cleaners pre-hoover, which it turns out was incorrect information. Two cleaners arrived (both smelled of smoke and barely spoke English) and were here for no longer than 45 minutes to clean the entire house which was meant to have included a deep clean of the landing (they only had one machine between them). I expressed my concern about this to Angela when I paid over the phone, she seemed to think this was enough time to complete the job adequately (I note that their own website states it takes on average 1.5 hours to clean a 3 bed house…). After they had left I noticed big dry patches which had not been touched at all and once completely dry the stains were no better (I accept that stains may not lift completely but this wasn’t my main issue). I complained, and spoke with Elaine who did send another cleaner to go over only the stained areas again. The second cleaner was much more professional and did an excellent job, even getting into the corners of the stairwell and lifting the stains that the previous guys didn’t. He even agreed that 45 minutes to do the whole house is not sufficient. So overall I am annoyed that I have paid out a lot of money and most of my house has just been skimmed over and not cleaned properly. The fact that neither of the two people I spoke to at Wizard cleaning addressed this issue tells me that they accept poor standards of their cleaners and as a result I would never use them again.”

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Posted 2 years ago

“The black 6ft tall guy was aggressive from the moment I opened the door. He was in a rush he said the socket was broken. He stormed into living room not asking where there is another socket. I tried calling the office no response mailbox full. In short my carpets look dirtier than before. Saw no foam or cleaning material. Paid £125 cash as he had no change of £1.40. I am really gutted!! Just a bad bad job. If anything he spoilt the carpets there was nothing professional in his cleaning or manner. He just left me with a large electricity bill and large black soggy carpets.”

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Posted 2 years ago

“Lounge carpet still full of stains”

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Posted 2 years ago

“Carpet and sofa looks the same as before.”

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Posted 2 years ago

“Didn't get the carpets clean and did it too quickly.”

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Posted 2 years ago

Im sorry you were not satisfied if you call me direct on the main line I will look into this. Thanks, Jon

Posted 2 years ago

“The carpet was too wet and soapy and needed to ask to be re done to suck up the moisture. The cleaned steps were not that clean. Most of all I felt the boss man did little and made the other guy do all the work.”

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Posted 4 years ago

“Sofa not as clean as I had hoped. Rug spotless.”

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Posted 4 years ago

“It was ok. The carpets didn’t look as clean as I expected”

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Posted 4 years ago

“finished within half an hour, carpets not noticeably cleaner and dog smell still there. Speed very much the priority.”

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Posted 4 years ago

HI Jim sorry to hear you were not happy. Sometimes a dog smell can be very difficult to get rid of especially if there have been any accidents. A smell that has penetrated into the backing can be the case of this. Often a re-visit and another spray with sanitiser can rectify this. We did not get a call or email from you about this so I was unable to arrange this. You can call me on the main line or email me for any complaints you have and will be happy to help. Thanks, Jon

Posted 4 years ago

“guy came in 15min job done. no affect.”

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Posted 4 years ago

“I was disappointed compared to previous experience of Wizard. There was quite a big stain on the carpet, which the person from Wizard wasn't able to get out. He told me it wasn't possible. I tried after he had gone with some cleaner I had, and managed to remove it without any problem! Apart from that, I didn't find the cleaning of the stairs as thorough as before.”

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Posted 4 years ago

Hi Caroline, Thank you for your feedback If you would like to call or email me I can look into this for you. Its unusual for us to get complaints. If there has been a big gap in-between the last clean and this one you do need to take wear and tear into consideration and also depends on if you have permanent stains this time. Thanks Jon

Posted 4 years ago

“Carpet clean was completed in minutes and made no visible difference. Very disappointed and so got a different carpet cleaner to come in and do the carpets the following week.”

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Posted 4 years ago

Hi thanks for your feedback I am sorry to hear you were unhappy is there anything I can do to make this better? As I do not have your job details I cannot check the booking. Many thanks, Jon,

Posted 4 years ago

Wizard Cleaning is rated 4.6 based on 642 reviews