Wiper Blades Ltd Reviews

Name: Wiper Blades Ltd
Address: Unit 5-6 Saxon Shore Business Park, Castle Road, Eurolink Industrial, Sittingbourne, Kent
Rating: 4.88

4.9 Rating 12,360 Reviews

98 %

of reviewers recommend Wiper Blades Ltd

4.9

Based on 12,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

About Wiper Blades Ltd:

WiperBlades.co.uk are the UK's largest online specialist suppliers of quality windscreen wiper blades including Bosch, Michelin, Valeo, Trico, Lucas and our own brand Aerowiper. Over 400 different wiper blade products in stock, despatched the same day if ordered before 4.30pm Monday to Friday.

Visit Website

Phone:

0333 055 1175

Email:

info@wiperblades.co.uk

Location:

Unit 5-6 Saxon Shore Business Park,
Castle Road, Eurolink Industrial,
Sittingbourne
Kent
ME10 3EU

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Wiper Blades Ltd 5 star review on 14th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication, tried to cancel a duplicate order but unable to until after payment made and told a return order would be organafter I paid and the order was delivered, unacceptable, the order should be cancelled when the error was reported, not after delivery with a return sticker provided”

Helpful Report

Posted 1 year ago

Hi David, I’m really sorry to hear about your experience with our communication regarding the order cancellation. I completely understand how frustrating it can be when things don’t go as expected. Please reach out to us at info@wiperblades.co.uk, and we’d be happy to discuss this further and find a suitable resolution. Your feedback is invaluable as we strive to improve our processes. Thank you for sharing your concerns. Best, WB Team Emily

Posted 1 year ago

“Lasted a week snapped off leaving piece lodged in wiper mount .took halfords a hour to replace . Full refund ,given thankyou.”

Helpful Report

Posted 1 year ago

Hi Keith, I’m really sorry to hear that your wiper blades snapped off and caused you inconvenience. That’s not the experience we want our customers to have. If you could reach out to us at info@wiperblades.co.uk, we’d like to address your concerns and help find a solution. Your feedback is important to us! Best regards, WB Team Emily

Posted 1 year ago

“Incorrect blades sent, now £6-15p (return postage) out of pocket through using your company.Not a happy reflection on your proceedures. Speak to Kerry (customer services).”

Helpful Report

Posted 1 year ago

Hi Derek, I'm truly sorry to hear that you received the incorrect blades and have had to incur return postage costs. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. Please reach out to us at info@wiperblades.co.uk so we can assist you further and rectify this situation. We want to ensure a better experience moving forward. Thank you for your understanding. Best, WB Team Emily

Posted 1 year ago

“Wipers were not good, the wipers just didn’t work and there had been a section of the wipers that just don’t eipe”

Helpful Report

Posted 1 year ago

Hi Leanne, I'm sorry to hear that the wipers did not meet your expectations and that you experienced issues with their performance. Please reach out to us at info@wiperblades.co.uk so we can address your concerns and work towards a solution. We value your feedback. Kind Regards, WB Team Emily

Posted 1 year ago

“I placed an order around £75 and it never been delivered. I had to get a refund as never get the package. Company blamed the courier which could be the case but they never offer to try and re-post with a different courier. Disappointed this time”

Helpful Report

Posted 1 year ago

Hi Alexandru, Thank you for your feedback. We're truly sorry to hear that your order has not been delivered and that you've had to request a refund. We understand how frustrating this situation can be. Please reach out to us at info@wiperblades.co.uk so we can discuss how to ensure your experience improves in the future. Best regards, James Sprosen General Manager

Posted 1 year ago

“No customer service! I have been calling and all that happens is it rings and rings and then hangs up. I have also sent 2 emails to which I have had no reply to. I have been sent the wrong rear blade, mistakes happen but it is how the company deals with these mistakes that matters and so far it seems like they are not going to deal with it. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi David, I’m very sorry to hear about your experience and understand your frustration. I apologise for the lack of communication on our part. Please reach out to me directly at james@wiperblades.co.uk, and I will ensure your issue is addressed promptly. Thank you for bringing this to our attention. Best regards, James Sprosen General Manager

Posted 1 year ago

“Paid extra for 48hr delivery, after 5 days contacted company only to be told give it another week and I will see what I can do. Absolutely not good enough, very poor customer service. Won't be using again.”

Helpful Report

Posted 1 year ago

Hi Mick, Thank you for your review. Please accept our sincere apology that you have experienced problems receiving your order. The policy to wait 5 days is instructed by Royal Mail as post can sometimes get delayed or lost. However, we understand this does not help you and therefore we would like to speed the process of your current order. Please contact info@wiperblades.co.uk so that we can resend your order (once checking correct details) and we will refund your original postage costs. Kind Regards, James Sprosen General Manager

Posted 1 year ago

“I bought the type of wipers that you said would fit. Had them delivered next day as I had my Mot the following day. Your wipers didnt fit the type of arm on my car. I took a photo of it and wrote an email back to yourselves saying they dont fit and I would like to return the wipers. I am still waiting for a reply. Not impressed.”

Helpful Report

Posted 1 year ago

Hi there, Firstly, please accept our sincere apology that your email has not been responded to. This is not how we deal with enquiries in our customer service department. We would like to a find out which email address this was sent to and of course deal with your enquiry immediately. Could you please contact me directly at james@wiperblades.co.uk so I can deal with this enquiry myself and get a resolution for you. Many thanks, James Sprosen General Manager.

Posted 1 year ago

“Website doesn’t work on iPhone so couldn’t order. Not able to enter shipping address even after restarting device and clearing cache. Waste of time.”

Helpful Report

Posted 1 year ago

“Called their own brand the same as bosh”

Helpful Report

Posted 1 year ago

“I ordered wiper blades using to website search tool, they arrived quickly but did not fit. I have sent multiple emails as required in your policy however you have not responded. Order number is 1198808.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry that you were unable to fit your blades to your vehicle. We have videos to help support and technical staff that can talk you through how to fit. Thank you for your order number, we'll make sure a reply is sent so we can help further. I will find out why your email has not been answered. We apologise for any inconvenience.

Posted 2 years ago

“shocking customer services tried to blame everyone and wouldn't even check were the delivery was ......just said we have dispatched and its not our problem ......then proceeded to put the phone down DONT USE”

Helpful Report

Posted 2 years ago

“I have used Wiper Blades Ltd in the past with no issues, so I ordered a pair of Bosch wiper blades with spoiler and when they arrived, which was very quickly, only one of the blades had a spoiler, although the box it came in clearly stated "2 spoiler". When I contacted Wiper Blades Ltd about this, I was told that theirs and Bosch's website clearly says only one spoiler, which is not true in both cases. I then decided to return the wiper blades as they clearly didn't have 2 spoilers, which is what I needed, so I contacted Wiper Blades Ltd and was given a return address, but no address label. Consequently, it cost me nearly £5 to return the wiper blades by Royal Mail. After 2 weeks, having heard nothing, I then contacted Wiper Blades Ltd who said they hadn't received the wiper blades. So, I sent them proof of postage and, magically, the wiper blades were found and I was reimbursed. Because of my recent experience, I shall now think twice about using this company again.”

Helpful Report

Posted 2 years ago

“Return costs are incredibly high, so be careful when you order. Wouldn't mind, but am not 100% convinced it was my fault and not the website.”

Helpful Report

Posted 2 years ago

Hello Caroline, Thank you for taking the time to share your feedback on your experience with us. We appreciate your input and value your honesty. We apologise for any inconvenience you may have faced returning your items. We understand that this can be frustrating. We are always looking for ways to improve our services so if you would wish to share more details with our team, you can reach us at info@wiperblades.co.uk Kind regards, Emily WB Team

Posted 2 years ago

“Blades do not fit the car. Refund please!”

Helpful Report

Posted 2 years ago

“Hi, The Wiper blade team have been great, Order process was easy and parts delivered quickly. The blades I ordered were "MICHELIN Radius Retrofit" On first use, The supplied clip that fits to the arm and links to the blade failed. Not good while on the M25. The locking mechanism on these interchangeable part is very week and in my opinion, not fit for purpose. I cannot believe Michelin have produced such a poor product. I have no idea how good the blade is yet. Waiting for the Wiper blade team to respond.”

Helpful Report

Posted 2 years ago

Hi Scott, Thank you for leaving a review. We appreciate all of your feedback and the photos provided. I have raised your concern with our team. Please contact info@wiperblades.co.uk and we will get this sorted for you. In the mean time, we apologise for any inconvenience caused. Kind regards, Emily WB Team

Posted 2 years ago

“The company delivered the wrong item. Their registration checker still does not recognise my car specifically, was not correct at the time of my purchase so wrong item sent. Cost me postage back and refused to acknowledge their error so I am out of pocket. Items only£3 more from Halfords so easy decision now in the future.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your review. We are sorry to hear that you have experienced problems with your order with an unsatisfactory outcome for you. If you could contact us again please at info@wiperblades.co.uk we would like to help out further with this enquiry. I have raised your concern with our team. In the meantime, we apologise for any inconvenience. Many thanks, Emily WB Team

Posted 2 years ago

“Bought your own brand wiperblades this time. Absolutely terrible. Going up the A11 one of them became detached from the wiper arm, but luckily remained pinned to the screen by the arm. Pulled into a layby at first opportunity. The other wiper blade I was able to remove without depressing the retaining button, clearly the same problem as the one which had detached. Put back the Michelins which I'd luckily kept. Clearly your own brand blades are not manufactured to the correct spec or tolerances. So that was money wasted.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to change your wipers and raise these issues. Please email info@wiperblades.co.uk and we will be happy to help. Kind Regards Emily WB Team

Posted 2 years ago

“Ordered stock item 4th May, arrived 16th May - says it all.”

Helpful Report

Posted 2 years ago

“Just 3 days before I had a long journey planned, the rubber on one of my wiper blades came away - meaning that I needed to sort out some replacements FAST. Being a specialist windscreen wiper website, I trusted you to supply exactly what I needed - But I was wrong... The securing plastic clips were a fraction too large to snap into place. In trying to force one of them, the flexible end snapped. This rendered the wiper blades useless. They are cleary unsuitable (or at least the clips are) for my car (Toyota Auris 2014) - despite your website stating otherwise. With time running out, I ended up having to panic buy a replacement pair of blades ("conventional" design) which I collected that morning from my local Halfords and then managed to fit literally minutes before setting off. The whole episode was frustrating, stressful, and cost me money. To add insult to injury, the next day carrier for which I paid £6.99 didn't turn up until 5.15pm which I thought was pretty poor.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your review and we're sorry that you didn't recieve the experience of buying with us that we expect. Can I ask you to contact us at info@wiperblades.co.uk so we can deal with this enquiry and bring to a customer satisfaction. We wpologise for any inconvenience casued.

Posted 2 years ago

Wiper Blades Ltd is rated 4.9 based on 12,360 reviews