WinterfieldSafes.co.uk Reviews

Name: WinterfieldSafes.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.26

4.3 Rating 515 Reviews

83 %

of reviewers recommend WinterfieldSafes.co.uk

Company Reviews

Metrics

Info

4.3

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0345 034 6483

Email:

info@winterfieldsafes.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was promised someone would call me to confirm delivery of my order a day before, no one called me, I tried to call was kept waiting in a que and was being advised I email and someone would get back to me ASAP I am still waiting for the call back a day later!!! I called on the day of delivery after a long wait someone answered the call didn't know if the order is to be delivered and was told will get back to me to confirm, still waiting for the call!!!!!!!!”

Helpful Report

Posted 9 years ago

“Rubbish company, as normal another internet company with a third party supplier. Not going to be delivered on time either. I would avoid!”

Helpful Report

Posted 9 years ago

“On Thursday 02 June there was a hyped-up sales guarranteeing that an order placed before 1600 (late that afternoon, anyway) would be delivered on Friday 03. I had an urgent need for the gun cabinet that I ordered: I had to have it Saturday 04. Today, Saturday 04 it still has not arrived. When I consulted the tracking link I saw the statement: "We have successfully found your order details, please read on for further details. Your order was placed on Thursday 2nd June 2016 and has a lead time of up to 1 working days. We estimate your order should be with you by Friday 3rd June 2016. If you have not received your order by this date, please complete the order update form below." The cabinet may well be excellent when it is finally delivered, but I could have gone out and bought a perfectly sound alternative on the spot. I was totally misled by the hype about the delivery date.”

Helpful Report

Posted 9 years ago

“I ordered the safe expecting prompt delivery. I phoned the company and they said it was a 3-day service. They also said that they ordered it from Phoenix Safes, who were responsible for delivery? I presume that Winterfield are just agents/middlemen - not manufacturers? This did not inspire confidence and I had my doubts from then. I waited around on the 3rd day and it did not arrive. I had taken time off work so was not happy and asked for a refund. I was promised a refund from the company and then did not hear from them again. The safe arrived on the 7th day! I opened the box and it looked ok. However when I tried to open the safe, the the top key turned but the other key would not even go through the keyhole into the lock! I tried several times to no avail. The lock would not line up with the keyhole! As the safe was locked on delivery I could not even try to fix it myself! I complained to PayPal and raised a claim as I was due a refund because the item was not fit for purpose (Sale of Goods Act) on delivery. Eventually they decided I was due a refund and told me I had to return it to Winterfield at my own expense. My cheapest option was TNT at just short of £30 as the safe ways 22kg! I asked Winterfield for a refund of the postage and to date have heard nothing! I have spent another £30, have wasted several work days, not working! I am self employed so have lost that as well and have wasted time re-packaging the item. The delivery packaging was rubbish. I am disgusted, feel cheated, have to waste time today waiting for TNT (9-5 collection window!) and have to waste more time trying to find another safe! I will just go to a shop instead.”

Helpful Report

Posted 9 years ago

“Waste of time, I ordered on the Monday and called on the Friday as no news about my order being dispatched. I called the office and spoke to a gentleman who said someone would call me from after sales and nothing. Don't buy from them if you actually want your order and it may seem cheap but it doesn't arrive so don't bother. Useless company!”

Helpful Report

Posted 10 years ago

“Disappointed that safe that arrived was not the one illustrated on web page, as it was ordered because of the one illustrated on web page, a like for like for the one already owned Very Very Disappointed”

Helpful Report

Posted 10 years ago

Hello Mrs. Woodham, My apologies for this mistake, could you please send us an email through our aftersales section of the website and a member of the team will be able to fix this mistake for you. http://www.winterfieldsafes.co.uk/after-sales-care Sometime the manufacturer does change the product slightly without telling us here in the office, this does unfortunately lead to some mistakes. We hope that you are happy with the purchase and will use our services again. Kind Regards, Jordan

Posted 10 years ago

“Item never turned up in two weeks, need to find the time to contact them by phone since emails just get bounced. I will avoid in future.”

Helpful Report

Posted 10 years ago

“Ordered a JFC GB3 shotgun cabinet on 02/12/14 and noted the 2 to 3 working day delivery. Contacted them on the 08/12/14 to find out where said item is and was told that ' safes are supplied by the manufacturer and they would be in contact to arrange delivery'. No contact from anyone about the estimated delivery date and have an FEO coming on the 10th to inspect said item. Refund requested, will go elsewhere.”

Helpful Report

Posted 11 years ago

“I searched the web for a good quality gun slip and was impressed by the combined offer of slip and cartridge bag. I ordered these items but hadn't realised that the price did not include VAT. I accepted this at checkout and paid. I was then contacted because I live in N Ireland that the cost of postage would be greater than that quoted on their site. Their site quoted for United Kingdom. N Ireland is part of the United Kingdom. I was quoted something like £25 to deliver these items but when I stated my annoyance at being treated differently because I live in N Ireland the operator offered to reduce the postage to £15. I declined the offer out of principle and cancelled the order. I do not like companies who have these 'hidden costs'.”

Helpful Report

Posted 11 years ago

“Cabinet delivered with a damaged corner and despite reporting the damage to you there has been no response. Very unhappy with complete lack of customer service.”

Helpful Report

Posted 11 years ago

“cannot leave a review as i have not recieved goods yet”

Helpful Report

Posted 11 years ago

“ordered and paid for but still not received the gun cabinet. service to date very poor.”

Helpful Report

Posted 12 years ago

WinterfieldSafes.co.uk is rated 4.3 based on 515 reviews