I ordered the safe expecting prompt delivery. I phoned the company and they said it was a 3-day service. They also said that they ordered it from Phoenix Safes, who were responsible for delivery? I presume that Winterfield are just agents/middlemen - not manufacturers? This did not inspire confidence and I had my doubts from then. I waited around on the 3rd day and it did not arrive. I had taken time off work so was not happy and asked for a refund. I was promised a refund from the company and then did not hear from them again. The safe arrived on the 7th day! I opened the box and it looked ok. However when I tried to open the safe, the the top key turned but the other key would not even go through the keyhole into the lock! I tried several times to no avail. The lock would not line up with the keyhole! As the safe was locked on delivery I could not even try to fix it myself! I complained to PayPal and raised a claim as I was due a refund because the item was not fit for purpose (Sale of Goods Act) on delivery. Eventually they decided I was due a refund and told me I had to return it to Winterfield at my own expense. My cheapest option was TNT at just short of £30 as the safe ways 22kg! I asked Winterfield for a refund of the postage and to date have heard nothing! I have spent another £30, have wasted several work days, not working! I am self employed so have lost that as well and have wasted time re-packaging the item. The delivery packaging was rubbish. I am disgusted, feel cheated, have to waste time today waiting for TNT (9-5 collection window!) and have to waste more time trying to find another safe! I will just go to a shop instead.