WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.95

4.0 Rating 879 Reviews

73 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 879 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HAVE BEEN WAITING NEARLY 2 WEEKS FOR MY PRODUCT STILL HAVEN'T RECEIVED IT, WHEN I CALLED WAS TOLD IT WAS SENT OUT THEN RETURN TO SENDER. THEN WAS TOLD THEY HAVE POSTED IT BACK TO ME AND WILL BE WITH ME IN A FEW DAYS. STILL HAVEN'T RECEIVED. NOW JUST WANT A REFUND.”

Helpful Report

Posted 7 years ago

“Quick response to my request to return a faulty product but from then on it has been a total disaster. I have had to email this company more than 8 times to ask what the status of this return is, never once have they contacted me to give an update, the time line taken from these emails is as follows. 16th March Window regulator ordered 21st March Part delivered, fitted and found to be faulty. 3rd April Part returned 11th April The part was processed and sent to manufacturers. 16th April the manufacturer received the part. 26th April window regulator man is waiting on confirmation the part is faulty 27th April confirmed the part is faulty and information for a refund is sent to the accounts department. 30th April Told the aim is to complete refund within 10 working days, but has to be by 30 days according to sale of goods law 14th May Email sent asking when I can expect to receive the refund. No reply as yet. This transaction has taken 43 days since the part was returned and 19 days since the part was confirmed as faulty. The industry I work in is supplier quality and I have to say if this kind of after sale service was encountered by our company we would cease to do business with window regulator man. My cynical side tells me it's because I wrote a bad review about the return policy, the process being extremely convoluted with restrictions on who fits the parts, home mechanics be aware they will not entertain refunds if you fit the part yourself. I am very sad I've been put in a position where I have to give a bad review but as I'm sure you can see the time it's taken for me to receive a refund for a faulty part is ridiculous. I will never again do any business with this company, their prices may be good but the after sales service is shocking. Regards Ian”

Helpful Report

Posted 7 years ago

Good Afternoon Ian, Thank you for taking the time to leave us with your feedback, we understand that returning an item can sometimes be a small amount of effort however our terms and conditions have been supplied by a qualified underwriter and are reviewed constantly, we have to monitor our return quantities and also review what is being returned so that we can keep offering quality products, without this being in place we would not be able to consistently review our product ranges to ensure customers are receiving top quality products at affordable prices! Thank you for your comments, we will ensure they are taken into account in the future!

Posted 7 years ago

“been waiting over 2 weeks for my mirror it still hasn't arrived have messaged them and asked for a refund but have not yet received a reply,not at all happy with their service”

Helpful Report

Posted 7 years ago

“I still have not received my order.”

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Posted 7 years ago

“Nothing!. Appalling service!Still have not received my order for a replacement wing mirror which was ordered more than two weeks ago.”

Helpful Report

Posted 7 years ago

Good Afternoon Marion, We are sorry to hear that you feel this way about the service we have provided. I can see that an explanation has been provided to you in regards to your order and hopefully rectifies this issue for you.

Posted 7 years ago

“Nothing impressed me! I haven't received the wing mirror.”

Helpful Report

Posted 7 years ago

Good Morning Mark, I am sorry to hear you are yet to receive your order. I have checked all the correspondence and can see that you have not contacted us to make us aware of this non-delivery. If you would like to contact our Aftersales Team so they are able to assist you, there contact details can be found here: https://www.wingmirrorman.co.uk/information/contact

Posted 7 years ago

“Nothing, after two weeks my item is yet to appear with no communication as to the nature of the delay.”

Helpful Report

Posted 7 years ago

“The first person I spoke towas very good .i explained it was the new model insignia grand sport However when it finally arrives it was a ford They ordered another I called to collect and yet again wrong model The guy I spoke to was rude and said it was my fault I had ordered the wrong one I did not then paid another £15 to have the correct one Still waiting for delivery Hence to say The worst service I have ever had and would not recommend the company Please ensure mu mirror cover arrives next week or I will be calling trading standards”

Helpful Report

Posted 7 years ago

“Nothing, still don’t have my part Can’t speak to aftersales Always engaged Waiting since 21/ feb!!! This is shit service and you have the cheek to send me a survey about how you did!!! I don’t suppose I will get a reply?”

Helpful Report

Posted 7 years ago

“Ease of ordering”

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Posted 7 years ago

“Nothing as far as customer service is concerned!”

Helpful Report

Posted 7 years ago

“Service abysmal from not receiving the correct part to the tortuous process to get it rectified”

Helpful Report

Posted 7 years ago

“Nothing at all except the goods did eventually turn up 3 weeks late! Communications were non existent with me and glad excuses offered along with vague promised delivery dates - ie Thursday - but not specifying which Thursday!”

Helpful Report

Posted 7 years ago

“Despite you having my vehicle reg and my advise re paint colour. My wing mirror is completely the wrong colour. I paid extra for the wing mirror to be spray painted, I am now having to pay again for the correct colour A refund would be great,”

Helpful Report

Posted 7 years ago

Good Morning Mrs Tommaselli, I have checked all the correspondence on your account and can not see you have contacted us regarding this issue! We would love the opportunity to put this right and resolve this for you?

Posted 7 years ago

“Avoid this firm like the plague! They will take your money when the part isn't even in stock. They told me on the phone when I was paying that I would receive my rear light between 1-3 business days. Then the confirmation email said 3-5 business days. A week went by so I dared to phone the "help desk" and ask where my item was. A very abrupt man told me they'd get back to me. 2 hours later, I got an email saying my item would be in stock in May, 3 months after my order! I phoned for a refund, which I got 7 days later. Horrible firm to deal with and very irresponsible. AVOID!”

Helpful Report

Posted 7 years ago

“Nothing. Wrong product and awful customer service.”

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Posted 7 years ago

“Nothing, it never arrived but you took the money!!”

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Posted 7 years ago

Good Morning Ralph, I can see you have been reimbursed for both orders placed as you opened a financial dispute less than 48 hours after making the purchase? Would you like to confirm you are now in receipt of your reimbursement?

Posted 7 years ago

“Nothing the after sales service we nothing less than shocking,”

Helpful Report

Posted 7 years ago

Good Morning Tom, We are sorry to hear that you did not receive the service we hope to provide to all our customers, would you like to advise what assistance you required?

Posted 7 years ago

“Nothing. Wing mirror wrong colour but the biggest problem is that you have no Customer Services Department to respond to emails on a problem which could be rectified so quickly. I will now have to be my money back via the credit card company.”

Helpful Report

Posted 7 years ago

Good Afternoon Mr Miller, Would you like to advise who you contacted, as we do have an aftersales team to assist customers after placing their order, would you like to contact them on aftersales@buyitonline.ltd

Posted 7 years ago

“Still haven’t received it yet..had no info as to when it is due”

Helpful Report

Posted 7 years ago

Good Afternoon Martin, Please accept our apologies for any delays experienced, there has been a minor delay due to late stock deliveries which held your item, I can confirm that your order is now with our paint team and will be with you within 48 hours! Hopefully the standard of our painting service will impress you enough to forgive us for this inconvenience!!

Posted 7 years ago

WingMirrorMan is rated 4.0 based on 879 reviews