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Wilkinson Cameras Reviews

4.9 Rating 6,323 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,330
 Metrics Info
4.9
Based on 6,323 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Mr J Harrison
Verified Buyer
“Absolutely diabolical service from this company. I phoned and enquired on Wednesday, if a camera and lens was in stock. I was told yes it was and I could buy it through their website. No problem order it I did and paid for next day delivery. I then received a phone call and was told it was not in stock in that particular shop, but it was in a different branch and I could get it by Friday. I said OK, it didn't arrive on the Friday and I couldn't get it until the next week. I obviously cancelled the order as this shambles could not be allowed to continue. So now I have no camera and no £1100 I paid for it until the refund is processed. If I hadn't have phoned first and asked about stock I would not be so annoyed as mistakes do happen, but as I did I am. In Reply I think you should check your records before you answer as the parcel has been returned to you and a refund issued to my bank. Also this review was requested by email and if I have left three reviews it shows how annoyed I am. As I stated I phoned to check stock was there to be sent if I ordered with next day delivery and the order was placed 15 minutes before cut of time. This would not have been a problem if the stock had been there as I was told.”
Helpful Report
Posted 5 years ago
Good afternoon, This is the 3rd review you have left with regards to this order. As we have now explained on several occasions, the item you ordered was in stock. You can see using the tracking information provided to you that we sent the item to you. Once again I will apologise for the minor delay in its dispatch, which we called you about immediately and refunded your postage charge. You said you were happy with this and your parcel was sent the following day on a Next Working Day service as promised. This would mean the item arriving on the Friday, which it was scheduled to do, but you contacted us insisting the delivery was cancelled as you no longer wanted it and wanted a refund. As requested, the parcel was stopped and returned to us. We issued your refund as soon as it arrived back with us on Monday 13th. Had we not provided tracking proving that we sent a parcel to you, I could perhaps understand you thinking the item wasn't in stock. Your insistence that it wasn't, despite us having to cancel and retrieve the parcel from the courier, is quite baffling. It would have arrived with you on Friday as you had initially said was acceptable until you requested it was cancelled. A copy of our original response on Friday 10th July is below. " The item you ordered and checked on was in stock. We would never claim an item wasn't in stock if it wasn't. However as it was located in a secondary location and the order was placed so close to the cut off point for a Next Working Day delivery, we were unable to get it shipped to you in time. Please accept our sincere apologies for this. As you are aware, the parcel has already been dispatched and is within the ParcelForce system (currently showing an expected delivery date of today Friday 10th July), which is why we are unable to issue a refund until the parcel is returned to us. A request for the delivery to be cancelled and returned to sender has been placed. There is still a chance the parcel may arrive with you. If this happens, please refuse the delivery. Once the parcel is returned, your transaction will be refunded swiftly. Regards, Alex | Wilkinson Cameras"
Posted 5 years ago
A Bramble
Verified Buyer
“Ordered Gitzo Tripod online, easy no fuss web site - price was the most competitive. very well wrapped, quick delivery - exactly what I wanted.”
Helpful Report
Posted 5 years ago
I Scott
Verified Buyer
“Sold the Canon lens i wanted that was advertised but made me a more than great offer on a later lens! Again Great service from Wilkinsons.”
Helpful Report
Posted 5 years ago
A O
Verified Buyer
“Wilkinson cameras have always offered the most competitive prices and fast reliable service. They are my camera company of choice, over the rivals”
Helpful Report
Posted 5 years ago
R Watson
Verified Buyer
“Nice camera good competitive price”
Helpful Report
Posted 5 years ago
Mr B Welch
Verified Buyer
“Purchased a tripod online. The information about the item on th website was throrough and purchasing simple. E mails confirming order purchase and despatch timely and service genrally overall good.”
Helpful Report
Posted 5 years ago
J Dobson
Verified Buyer
“Excellent service . Goods arrived very quickly and were very well wrapped. Would use again if Burnley store is not open .”
Helpful Report
Posted 5 years ago
Mr S Reynolds
Verified Buyer
“Excellent service as always”
Helpful Report
Posted 5 years ago
Mr S Wright
Verified Buyer
“Well worth the 160 mile round trip to The Chester branch. Very well received and purchased explained. The Staff very pleasant to deal with. In fact I returned to Chester a few Days later and purchased a new Camera bag More than happy to deal with Chester Branch in the future. Just waiting for my new zoom lens to arrive now. Well Done Wilkinsons.”
Helpful Report
Posted 5 years ago
Mr D Jaynes
Verified Buyer
“Excellent service could not fault in any way. Very helpful and knowledgable staff willing to give solutions to challenges High quality equipment Highly recommend, you couldn’t do better anywhere else”
Helpful Report
Posted 5 years ago
Mr D J Harrington-wright
Verified Reviewer
“Item as described, delivery quick. Overall a very simple process would buy again from the Webstore”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Great stock, great service & great people!”
Helpful Report
Posted 5 years ago
D Cairns
Verified Buyer
“Very good service & well described product. Team phoned promptly to say next working day delivery not possible & delivery choice reimbursed. Product arrived day after as promised.”
Helpful Report
Posted 5 years ago
M De Angelis
Verified Buyer
“Great prices and products”
Helpful Report
Posted 5 years ago
K Heyworth
Verified Buyer
“Usually I shop in store and this was my first experience of buying online from Wilkinson Cameras. I was notified about the order’s progress and it all arrived well packaged and in good time. Recommended.”
Helpful Report
Posted 5 years ago
Mr J Patterson
Verified Buyer
“An excellent range of products and a very prompt delivery service”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Called the store for advice, they were kind enough to call me back. They talked through all the options for my needs and got me the best product for my needs at a great price.”
Helpful Report
Posted 5 years ago
Mr H Makuyana
Verified Buyer
“Easy buy, no difficulties whatsoever”
Helpful Report
Posted 5 years ago
A
Verified Reviewer
“Ms Liz was an absolute pleasure, and helped me so much. Wilkinson Cameras are competitive with their prices and will do what they can to accomodate, I will happily shop here again. Excellent customer service, thankyou guys.”
Helpful Report
Posted 5 years ago
Mr W Cornes
Verified Buyer
“I am very happy with the service that Wilkinson Cameras provided. My camera arrived very quickly.”
Helpful Report
Posted 5 years ago
Wilkinson Cameras is rated 4.9 based on 6,323 reviews
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