Unfortunately not a great experience. I purchased a pre owned nikon lens on line. I received email confirmation of the purchase and also spoke to someone on the Wilkinson help line who said the lens was at Preston branch. Expectently waited a few days and then telephoned by Wilkinson to say the lens was not available = mistake on the website. The guy was apologetic and said I could buy the lens new but could not offer a discount off the new price. Given the circumstances, the inconvenience and disappointment and their breach of contract = it would have been nice to have been offered 10% off the price of the new lens. Not great customer care in my opinion. On the positive side = still a good website and store